We have recently debuted a number of new features available on QuestionPro. This is a quick re-cap of three of the top features, where to find them and what they do.
The QuestionPro app
I hear you saying ‘but that’s not new, you’ve had an app for years and you just recently re-launched it!’
True, but we have received incredible feedback from everyone who gives it a try and because we have users who may have tried the old apps (SurveyPocket for offline survey taking and the QP App for data visualization) but haven’t tried the new QuestionPro App, we want everyone to give this a fair shake. They’re both under one roof now, and both new and improved.
Download it here from iTunes. Or here’s a video discussion Ivana Taylor and I had with a walkthrough of the app.
Embed surveys, polls, and forms on your website
Traditionally QuestionPro has been thought of as a 3rd party website where surveys, polls and- more recently, forms- are hosted. But we’ve offered an embedding option for some time now and have recently completely re-vamped this feature to include more seamless branding options, “page aware” code so surveys and forms adjust their width and spacing to fit the size of the browswer, and more. Our recent Google+ Hangout on Air covered the options, showed the process, and more.
There’s an old adage: ‘If you do a good job for someone, they might tell one person; if you do a bad job for someone, they might tell 20.’ With social media these numbers – especially the latter – are exponentially larger. Like, times infinity.
Encouraging the sharing of positive reviews
When we do a good job, that top of mind awareness may not last long enough for them to tell anyone. Push to Social encourages customers to share good ratings on their social media profiles.
If you’re interested in Customer Experience topics, we think you might enjoy reading: The five pillars of customer experience
Addressing issues you were not aware of
On the flip-side, customers often finish a transaction and walk away without voicing concerns, but an unresolved issue may lead to a visit to any (or all, depending on the gravity) of your social pages & review profiles, and scathing reviews ensue.
Push to Social helps catch issues by prompting the customer for additional information and immediately notifying you so you can address it – BEFORE it becomes a 1-star Yelp review.
Those are just a few of the many features we’ve rolled out, enhanced or improved recently. Stay tuned for more, subscribe to our blog to stay up-to-date on new enhancements and releases, and more.
Thanks for reading! – James
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