{"id":793135,"date":"2022-06-06T11:38:42","date_gmt":"2022-06-06T11:38:42","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%d9%85%d8%b9%d8%af%d9%84-%d8%a7%d9%84%d8%a7%d8%ad%d8%aa%d9%81%d8%a7%d8%b8-%d8%a8%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d9%85%d8%a7-%d9%87%d9%88-%d9%88%d9%83%d9%8a%d9%81%d9%8a%d8%a9-%d8%a7%d9%84\/"},"modified":"2022-06-06T11:38:42","modified_gmt":"2022-06-06T11:38:42","slug":"%d9%85%d8%b9%d8%af%d9%84-%d8%a7%d9%84%d8%a7%d8%ad%d8%aa%d9%81%d8%a7%d8%b8-%d8%a8%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d9%85%d8%a7-%d9%87%d9%88-%d9%88%d9%83%d9%8a%d9%81%d9%8a%d8%a9-%d8%a7%d9%84","status":"publish","type":"post","link":"https:\/\/qa-release.questionpro.com\/blog\/ar\/%d9%85%d8%b9%d8%af%d9%84-%d8%a7%d9%84%d8%a7%d8%ad%d8%aa%d9%81%d8%a7%d8%b8-%d8%a8%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d9%85%d8%a7-%d9%87%d9%88-%d9%88%d9%83%d9%8a%d9%81%d9%8a%d8%a9-%d8%a7%d9%84\/","title":{"rendered":"\u0645\u0639\u062f\u0644 \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621: \u0645\u0627 \u0647\u0648 \u0648\u0643\u064a\u0641\u064a\u0629 \u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u064a\u0647\u061f"},"content":{"rendered":"<p><span style=\"font-weight: 300;\">\u0645\u0627 \u0632\u0644\u062a \u0644\u0627 \u062a\u0639\u0631\u0641 \u0628\u0627\u0644\u0636\u0628\u0637 \u0645\u0627 \u0647\u0648 \u0645\u0639\u062f\u0644 \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0634\u0647\u0631\u064a \u0623\u0648 \u0631\u0628\u0639 \u0627\u0644\u0633\u0646\u0648\u064a \u0623\u0648 \u0627\u0644\u0633\u0646\u0648\u064a\u061f \u0625\u0630\u0627 \u0643\u0627\u0646\u062a \u0627\u0644\u0625\u062c\u0627\u0628\u0629 \u0644\u0627 \u060c \u0641\u0623\u0646\u062a \u0628\u0627\u0644\u062a\u0623\u0643\u064a\u062f \u0628\u062d\u0627\u062c\u0629 \u0625\u0644\u0649 \u0627\u0644\u0628\u062f\u0621 \u0641\u064a \u0627\u0644\u0642\u064a\u0627\u0633 \u0648\u0627\u062a\u062e\u0627\u0630 \u0627\u0644\u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0627\u0644\u0644\u0627\u0632\u0645\u0629 \u0644\u0644\u062d\u0641\u0627\u0638 \u0639\u0644\u064a\u0647\u0627 \u0623\u0648 \u062d\u062a\u0649 \u062a\u062d\u0633\u064a\u0646\u0647\u0627.<\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u0641\u064a \u0647\u0630\u0647 \u0627\u0644\u0645\u0642\u0627\u0644\u0629 \u060c \u0642\u0645\u0646\u0627 \u0628\u062a\u062c\u0645\u064a\u0639 \u0643\u0644 \u0645\u0627 \u0639\u0644\u064a\u0643 \u0627\u0644\u0642\u064a\u0627\u0645 \u0628\u0647 \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0647\u0630\u0647 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0623\u0633\u0627\u0633\u064a\u0629 \u0644\u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0646\u062c\u0627\u062d \u0639\u0645\u0644\u0643.<\/span><\/p>\n<h2><span style=\"font-weight: 300;\">\u0645\u0627 \u0647\u0648 \u0645\u0639\u062f\u0644 \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621\u061f<\/span><\/h2>\n<p>\u0645\u0639\u062f\u0644 <span style=\"font-weight: 300;\">\u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0647\u0648 \u0645\u0624\u0634\u0631 \u064a\u0642\u064a\u0633 \u0627\u0644\u0646\u0633\u0628\u0629 \u0627\u0644\u0645\u0626\u0648\u064a\u0629 \u0644\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0630\u064a\u0646 \u062a\u062d\u062a\u0641\u0638 \u0628\u0647\u0645 \u0627\u0644\u0634\u0631\u0643\u0629 \u0644\u0641\u062a\u0631\u0629 \u0632\u0645\u0646\u064a\u0629 \u0645\u0639\u064a\u0646\u0629 \u060c \u0639\u0644\u0649 \u0639\u0643\u0633 \u0645\u0639\u062f\u0644 <\/span><a href=\"https:\/\/usqa.questionpro.com\/blog\/customer-churn\/\"><span style=\"font-weight: 300;\">\u0627\u0644\u0627\u0636\u0637\u0631\u0627\u0628<\/span><\/p>\n<p><\/a> <span style=\"font-weight: 300;\">\u060c \u0623\u064a \u0627\u0644\u0646\u0633\u0628\u0629 \u0627\u0644\u0645\u0626\u0648\u064a\u0629 \u0627\u0644\u062a\u064a \u062a\u062e\u0633\u0631\u0647\u0627.<\/span><\/p>\n<p>\u064a\u062a\u0645 \u0627\u0644\u062a\u0639\u0628\u064a\u0631 \u0639\u0646 \u0645\u0639\u062f\u0644 \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u060c <span style=\"font-weight: 300;\">\u0627\u0644\u0645\u0639\u0631\u0648\u0641 \u0628\u0627\u0633\u0645 \u0645\u0639\u062f\u0644 \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0627\u0644\u0644\u063a\u0629 \u0627\u0644\u0625\u0646\u062c\u0644\u064a\u0632\u064a\u0629 (CRR) \u060c \u0643\u0646\u0633\u0628\u0629 \u0645\u0626\u0648\u064a\u0629 \u0645\u0646 \u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0634\u0631\u0643\u0629 \u0627\u0644\u062d\u0627\u0644\u064a\u064a\u0646 <\/span><b>\u0627\u0644\u0630\u064a\u0646 \u064a\u0638\u0644\u0648\u0646 \u0645\u062e\u0644\u0635\u064a\u0646 \u0641\u064a \u062a\u0644\u0643 \u0627\u0644\u0641\u062a\u0631\u0629 \u0627\u0644\u0632\u0645\u0646\u064a\u0629.<\/b><\/p>\n<p><span style=\"font-weight: 300;\">\u0628\u0634\u0643\u0644 \u0639\u0627\u0645 \u060c \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0647\u0630\u0627 \u0627\u0644\u0645\u0639\u062f\u0644 \u060c \u064a\u062a\u0645 \u0627\u0644\u0646\u0638\u0631 \u0641\u064a \u0641\u062a\u0631\u0627\u062a \u0645\u062d\u062f\u062f\u0629 \u060c \u0639\u0644\u0649 \u0633\u0628\u064a\u0644 \u0627\u0644\u0645\u062b\u0627\u0644 \u060c \u0634\u0647\u0631 \u0623\u0648 \u0631\u0628\u0639 \u0623\u0648 \u0633\u0646\u0629.<\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u0625\u0630\u0627 \u0643\u0646\u062a \u062a\u062d\u0628 \u0627\u0644\u0642\u0631\u0627\u0621\u0629 \u0639\u0646 \u0645\u0639\u062f\u0644 \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u060c \u0641\u0642\u062f \u062a\u0643\u0648\u0646 \u0645\u0647\u062a\u0645\u0627 \u0628\u0627\u0644\u062a\u0639\u0631\u0641 \u0639\u0644\u0649 <\/span><a href=\"https:\/\/usqa.questionpro.com\/blog\/customer-journey-map\/\"><br \/>\n  <span style=\"font-weight: 300;\">\u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644<\/span><br \/>\n<\/a><span style=\"font-weight: 300;\">.<\/span><\/p>\n<h2><span style=\"font-weight: 300;\">\u0623\u0647\u0645\u064a\u0629 \u0642\u064a\u0627\u0633 \u0645\u0639\u062f\u0644 \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/span><\/h2>\n<p><span style=\"font-weight: 300;\">\u0645\u0646 \u0627\u0644\u0645\u0647\u0645 \u0645\u0634\u0627\u0647\u062f\u0629 \u0647\u0630\u0627 \u0627\u0644\u0631\u0642\u0645 \u0645\u062b\u0644 \u0627\u0644\u0635\u0642\u0631 \u0625\u0630\u0627 \u0643\u0627\u0646\u062a \u0644\u062f\u064a\u0643 \u0637\u0645\u0648\u062d\u0627\u062a \u0644\u062a\u0646\u0645\u064a\u0629 \u0639\u0645\u0644\u0643 \u0628\u0634\u0643\u0644 \u0645\u0633\u062a\u062f\u0627\u0645 \u060c \u062d\u064a\u062b \u0623\u0646 \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0623\u0645\u0631 \u062d\u064a\u0648\u064a \u0644\u062f\u0641\u0639 \u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0634\u0631\u0627\u0621 \u0627\u0644\u0645\u062a\u0643\u0631\u0631\u0629 \u0648\u0627\u0644\u0642\u064a\u0645\u0629 \u0627\u0644\u0645\u0633\u062a\u0645\u0631\u0629 \u0645\u0646 \u0642\u0627\u0639\u062f\u0629 \u0639\u0645\u0644\u0627\u0626\u0643.<\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u0623\u062d\u062f \u0627\u0644\u0639\u0648\u0627\u0645\u0644 \u0627\u0644\u0645\u0647\u0645\u0629 \u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0647\u0648 \u0645\u0639\u0631\u0641\u0629 \u0645\u0633\u062a\u0648\u0649 \u0631\u0636\u0627 <\/span><a href=\"https:\/\/usqa.questionpro.com\/blog\/customer-loyalty-what-it-is\/\"><br \/>\n  <span style=\"font-weight: 300;\">\u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0648\u0644\u0627\u0626\u0647\u0645<\/span><br \/>\n<\/a><span style=\"font-weight: 300;\">  \u0641\u064a \u0634\u0631\u0643\u062a\u0643. \u064a\u0639\u062f \u062a\u062d\u0644\u064a\u0644 \u0645\u0639\u062f\u0644 \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0637\u0631\u064a\u0642\u0629 \u0641\u0639\u0627\u0644\u0629 \u0644\u0645\u0639\u0631\u0641\u0629 \u0623\u062f\u0627\u0621 \u0639\u0645\u0644\u0643 \u0641\u064a \u0647\u0630\u0627 \u0627\u0644\u0635\u062f\u062f.<\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u064a\u0633\u0627\u0639\u062f \u0645\u0639\u062f\u0644 \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0623\u064a\u0636\u0627 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0641\u064a \u0645\u0639\u0631\u0641\u0629 \u0645\u0627 \u0625\u0630\u0627 \u0643\u0627\u0646\u062a \u0647\u0646\u0627\u0643 \u0639\u0645\u0644\u064a\u0627\u062a \u0642\u062f \u062a\u0624\u062f\u064a \u0625\u0644\u0649 \u0625\u064a\u0642\u0627\u0641 \u062a\u0634\u063a\u064a\u0644 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u062d\u062a\u0645\u0644\u064a\u0646 \u0648\u0627\u0644\u062d\u0627\u0644\u064a\u064a\u0646 \u060c \u0645\u062b\u0644 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0628\u0637\u064a\u0626\u0629 \u0623\u0648 \u0627\u0644\u0633\u064a\u0626\u0629 \u060c \u0623\u0648 <\/span><a href=\"https:\/\/usqa.questionpro.com\/blog\/customer-service\/\"><span style=\"font-weight: 300;\"><\/p>\n<p><\/span><span style=\"font-weight: 300;\">\u0645\u0646\u062a\u062c \u0645\u0639\u064a\u0628.<\/span><\/a><\/p>\n<h2><span style=\"font-weight: 300;\">\u0643\u064a\u0641 \u062a\u062d\u0633\u0628 \u0645\u0639\u062f\u0644 \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621\u061f<\/span><\/h2>\n<p><span style=\"font-weight: 300;\">\u0645\u0646 \u0623\u062c\u0644 \u062d\u0633\u0627\u0628 \u0645\u0639\u062f\u0644 \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u060c \u0645\u0646 \u0627\u0644\u0645\u0647\u0645 \u0627\u062a\u0628\u0627\u0639 \u0627\u0644\u062e\u0637\u0648\u0627\u062a \u0627\u0644\u062a\u0627\u0644\u064a\u0629:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">\u0627\u062e\u062a\u0631 \u0627\u0644\u0641\u062a\u0631\u0629 \u0627\u0644\u062a\u064a \u062a\u0631\u064a\u062f \u062a\u0642\u064a\u064a\u0645\u0647\u0627 (\u0623\u0633\u0628\u0648\u0639 \u0623\u0648 \u0634\u0647\u0631 \u0623\u0648 \u0631\u0628\u0639 \u0633\u0646\u0629 \u0623\u0648 \u0633\u0646\u0629 \u060c \u0639\u0644\u0649 \u0633\u0628\u064a\u0644 \u0627\u0644\u0645\u062b\u0627\u0644).<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">\u062a\u0639\u0631\u0641 \u0639\u0644\u0649 \u0639\u062f\u062f \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u062f\u064a\u0643 \u0641\u064a \u0646\u0647\u0627\u064a\u0629 \u062a\u0644\u0643 \u0627\u0644\u0641\u062a\u0631\u0629 \u0627\u0644\u0645\u062d\u062f\u062f\u0629.<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">\u0623\u0646\u062a \u0627\u0644\u0622\u0646 \u0628\u062d\u0627\u062c\u0629 \u0625\u0644\u0649 \u0637\u0631\u062d \u0639\u062f\u062f \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062c\u062f\u062f \u0627\u0644\u0630\u064a\u0646 \u0627\u0643\u062a\u0633\u0628\u062a\u0647\u0645 \u062e\u0644\u0627\u0644 \u062a\u0644\u0643 \u0627\u0644\u0641\u062a\u0631\u0629.<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">\u0642\u0633\u0645 \u0627\u0644\u0645\u0628\u0644\u063a \u0623\u0639\u0644\u0627\u0647 \u0639\u0644\u0649 \u0639\u062f\u062f \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u062f\u064a\u0643 \u0641\u064a \u0628\u062f\u0627\u064a\u0629 \u062a\u0644\u0643 \u0627\u0644\u0641\u062a\u0631\u0629.<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">\u062b\u0645 \u0627\u0636\u0631\u0628\u0647\u0627 \u0641\u064a \u0645\u0627\u0626\u0629.<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 300;\">\u0635\u064a\u063a\u0629 \u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0645\u0639\u062f\u0644 \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0647\u064a:<\/span><\/p>\n<p><b>[CF-CN]\/CI] \u00d7 100<\/b><\/p>\n<p><span style=\"font-weight: 300;\">\u0623\u064a\u0646:<\/span><\/p>\n<p><b>CF =<\/b><span style=\"font-weight: 300;\"> \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0627\u0644\u0646\u0647\u0627\u064a\u0629<\/span><\/p>\n<p><b>CN =<\/b><span style=\"font-weight: 300;\"> \u0639\u0645\u0644\u0627\u0621 \u062c\u062f\u062f<\/span><\/p>\n<p><b>CI =<\/b><span style=\"font-weight: 300;\"> \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0627\u0644\u0628\u062f\u0627\u064a\u0629<\/span><\/p>\n<p style=\"padding-left: 40px;\"><span style=\"font-weight: 300;\">\u0625\u0630\u0627 \u0648\u062c\u062f\u062a \u0647\u0630\u0647 \u0627\u0644\u0645\u0642\u0627\u0644\u0629 \u0645\u062b\u064a\u0631\u0629 \u0644\u0644\u0627\u0647\u062a\u0645\u0627\u0645 \u060c \u0641\u062a\u062d\u0642\u0642 \u0645\u0646 <\/span><a href=\"https:\/\/usqa.questionpro.com\/blog\/metrics-for-customer-retention\/\"><br \/>\n  <span style=\"font-weight: 300;\">\u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0627\u0644\u062a\u064a \u064a\u062c\u0628 \u062a\u062a\u0628\u0639\u0647\u0627 \u0644\u062a\u0639\u0632\u064a\u0632 \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/span><br \/>\n<\/a><span style=\"font-weight: 300;\">.<\/span><\/p>\n<h2><span style=\"font-weight: 300;\">\u0643\u064a\u0641 \u062a\u062d\u0642\u0642 \u0645\u0639\u062f\u0644 \u062c\u064a\u062f \u0644\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621\u061f<\/span><\/h2>\n<p><span style=\"font-weight: 300;\">\u0627\u0644\u0622\u0646 \u0628\u0639\u062f \u0623\u0646 \u0639\u0631\u0641\u062a \u0645\u0627 \u064a\u062a\u0643\u0648\u0646 \u0645\u0646\u0647 \u0647\u0630\u0627 \u0627\u0644\u0645\u0635\u0637\u0644\u062d \u060c \u0646\u0648\u0635\u064a\u0643 \u0628\u062a\u0646\u0641\u064a\u0630 \u062e\u0637\u0648\u0627\u062a 5 \u0647\u0630\u0647 \u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621:<\/span><\/p>\n<ol>\n<li>\n<h3><span style=\"font-weight: 300;\">  \u0636\u0639 \u062a\u0648\u0642\u0639\u0627\u062a \u0648\u0627\u0642\u0639\u064a\u0629<\/span><\/h3>\n<\/li>\n<\/ol>\n<p><span style=\"font-weight: 300;\">\u0645\u0646 \u0627\u0644\u062c\u064a\u062f \u062f\u0627\u0626\u0645\u0627 <\/span><a href=\"https:\/\/usqa.questionpro.com\/blog\/tuesday-morning-cx-thoughts-price-promises-matter\/\"><br \/>\n  <span style=\"font-weight: 300;\">\u062a\u062c\u0627\u0648\u0632 \u0627\u0644\u0648\u0639\u0648\u062f \u0627\u0644\u0645\u0642\u062f\u0645\u0629 \u0644\u0644\u0639\u0645\u0644\u0627\u0621<\/span><br \/>\n<\/a><span style=\"font-weight: 300;\">. \u0643\u0646 \u0648\u0627\u0636\u062d\u0627 \u0628\u0634\u0623\u0646 \u0645\u0627 \u0633\u064a\u062d\u0635\u0644\u0648\u0646 \u0639\u0644\u064a\u0647 \u0648\u0645\u0627 \u064a\u0645\u0643\u0646 \u0623\u0646 \u064a\u062a\u0648\u0642\u0639\u0648\u0647 \u0645\u0646 \u0634\u0631\u0643\u062a\u0643. \u0644\u0644\u0642\u064a\u0627\u0645 \u0628\u0630\u0644\u0643 \u060c \u064a\u062c\u0628 \u0623\u0646 \u062a\u0643\u0648\u0646 \u0648\u0627\u0642\u0639\u064a\u0627 \u0642\u062f\u0631 \u0627\u0644\u0625\u0645\u0643\u0627\u0646 \u0639\u0646\u062f \u062a\u0642\u062f\u064a\u0645 \u0648\u0639\u062f\u0643 \u0628\u0627\u0644\u062e\u0628\u0631\u0629 \u062b\u0645 \u0627\u0644\u0639\u0645\u0644 \u0639\u0644\u0649 \u0627\u0644\u0645\u0636\u064a \u0642\u062f\u0645\u0627.<\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u0628\u0645\u062c\u0631\u062f \u062a\u062d\u062f\u064a\u062f <\/span><a href=\"https:\/\/usqa.questionpro.com\/blog\/top-customer-expectations\/\"><span style=\"font-weight: 300;\">\u062a\u0648\u0642\u0639\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/span> \u0627\u0644\u0648\u0627\u0636\u062d\u0629<\/p>\n<p><\/a><span style=\"font-weight: 300;\">\u060c \u0642\u0645 \u0628\u0645\u0648\u0627\u0621\u0645\u0629 \u0641\u0631\u0642\u0643 \u0644\u062a\u062d\u0642\u064a\u0642 \u0647\u0630\u0647 \u0627\u0644\u0623\u0647\u062f\u0627\u0641. \u0647\u0644 \u064a\u0628\u0630\u0644 \u0643\u0644 \u0642\u0633\u0645 \u0645\u0627 \u0641\u064a \u0648\u0633\u0639\u0647 \u0644\u062a\u0648\u0641\u064a\u0631 \u062a\u062c\u0631\u0628\u0629 \u0623\u0641\u0636\u0644 \u0644\u0644\u0639\u0645\u0644\u0627\u0621\u061f<\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u0644\u0627 \u062a\u062e\u0627\u0637\u0631 \u0628\u0627\u0644\u062a\u0642\u0635\u064a\u0631 \u060c \u062d\u064a\u062b \u064a\u0645\u064a\u0644 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0625\u0644\u0649 \u062a\u0630\u0643\u0631 \u0627\u0644\u0633\u0644\u0628\u064a\u0629 \u0642\u0628\u0644 \u0627\u0644\u0625\u064a\u062c\u0627\u0628\u064a\u0629. \u062d\u062a\u0649 \u062e\u0637\u0623 \u0648\u0627\u062d\u062f \u064a\u0645\u0643\u0646 \u0623\u0646 \u064a\u0643\u0648\u0646 \u0643\u0627\u0641\u064a\u0627 \u0644\u0644\u0639\u0645\u064a\u0644 \u0644\u0644\u0645\u063a\u0627\u062f\u0631\u0629.<\/span><\/p>\n<ol start=\"2\">\n<li>\n<h3><span style=\"font-weight: 300;\">  \u0628\u0646\u0627\u0621 \u0627\u0644\u062b\u0642\u0629<\/span><\/h3>\n<\/li>\n<\/ol>\n<p><span style=\"font-weight: 300;\">\u064a\u0639\u062f \u0625\u0646\u0634\u0627\u0621 \u0639\u0644\u0627\u0645\u0629 \u062a\u062c\u0627\u0631\u064a\u0629 \u064a\u0645\u0643\u0646 \u0631\u0628\u0637\u0647\u0627 \u0628\u0633\u0647\u0648\u0644\u0629 \u0627\u0644\u062e\u0637\u0648\u0629 \u0627\u0644\u0623\u0648\u0644\u0649 \u0641\u064a \u0627\u0643\u062a\u0633\u0627\u0628 <\/span><a href=\"https:\/\/usqa.questionpro.com\/blog\/customer-subscriptions-and-loyalty\/\"><span style=\"font-weight: 300;\">\u062b\u0642\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/span><\/p>\n<p><\/a> <span style=\"font-weight: 300;\"> \u0625\u0646 \u0648\u062c\u0648\u062f \u0634\u064a\u0621 \u0645\u0634\u062a\u0631\u0643 \u064a\u0639\u0632\u0632 \u0627\u0644\u062b\u0642\u0629 \u0648\u0647\u0630\u0627 \u0647\u0648 \u0627\u0644\u0645\u0641\u062a\u0627\u062d \u0644\u0628\u0646\u0627\u0621 \u0639\u0644\u0627\u0642\u0629 \u0642\u0648\u064a\u0629 \u060c \u0648\u0628\u0627\u0644\u062a\u0627\u0644\u064a \u060c \u0639\u0645\u0644 \u0646\u0627\u062c\u062d.<\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u0627\u0633\u062a\u062e\u062f\u0645 \u0628\u064a\u0627\u0646\u0627\u062a \u0639\u0645\u0644\u0627\u0626\u0643 \u0644\u0641\u0647\u0645 \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a\u0647\u0645 \u0628\u0634\u0643\u0644 \u0623\u0641\u0636\u0644 \u0648\u062a\u0642\u062f\u064a\u0645 \u062a\u062c\u0631\u0628\u0629 \u0625\u064a\u062c\u0627\u0628\u064a\u0629 \u0644\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u0647\u0645. \u062f\u0639\u0647\u0645 \u0623\u064a\u0636\u0627 \u064a\u0631\u0634\u062f\u0648\u0646\u0643 \u0625\u0644\u0649 \u0623\u0641\u0636\u0644 \u0637\u0631\u064a\u0642\u0629 \u0644\u0644\u062a\u0648\u0627\u0635\u0644 \u0645\u0639\u0647\u0645 \u0644\u0643\u0633\u0628 \u062b\u0642\u062a\u0647\u0645.<\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u0639\u0646\u062f\u0645\u0627 \u064a\u062b\u0642 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0643 \u060c \u0644\u0627 \u064a\u062a\u0639\u064a\u0646 \u0639\u0644\u064a\u0643 \u0642\u0636\u0627\u0621 \u0628\u0639\u0636 \u0627\u0644\u0648\u0642\u062a \u0641\u064a \u0625\u0642\u0646\u0627\u0639\u0647\u0645 \u0628\u0634\u0631\u0627\u0621 \u0645\u0646\u062a\u062c\u0643.<\/span><\/p>\n<ol start=\"3\">\n<li>\n<h3><span style=\"font-weight: 300;\">  \u0636\u0639 \u0645\u0642\u0627\u064a\u064a\u0633 \u0646\u062c\u0627\u062d \u0648\u0627\u0636\u062d\u0629<\/span><\/h3>\n<\/li>\n<\/ol>\n<p><span style=\"font-weight: 300;\">\u062a\u062a\u064a\u062d \u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u0644\u0645\u0648\u0638\u0641\u064a\u0646 \u0645\u0639\u0631\u0641\u0629 \u0623\u0646\u0643 \u062a\u0642\u0648\u0645 \u0628\u062a\u0642\u064a\u064a\u0645 \u0627\u0644\u0623\u062f\u0627\u0621 \u0628\u0645\u0648\u0636\u0648\u0639\u064a\u0629. \u062a\u0623\u0643\u062f \u0645\u0646 \u0623\u0646 \u0627\u0644\u0648\u0643\u0644\u0627\u0621 \u0639\u0644\u0649 \u0627\u0637\u0644\u0627\u0639 \u062f\u0627\u0626\u0645 \u0628\u0623\u0641\u0636\u0644 \u0645\u0645\u0627\u0631\u0633\u0627\u062a \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u060c \u0628\u0627\u0644\u0625\u0636\u0627\u0641\u0629 \u0625\u0644\u0649 \u0642\u064a\u0627\u0633 \u0627\u0644\u062a\u0642\u064a\u064a\u0645\u0627\u062a \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645  <\/span><a href=\"https:\/\/www.questionpro.com\/customer-satisfaction.html\"><br \/>\n  <span style=\"font-weight: 300;\">\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CSAT<\/span><br \/>\n<\/a><span style=\"font-weight: 300;\">).<\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u0631\u0627\u062c\u0639 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0639\u062f \u0623\u0646 \u064a\u062d\u0644 \u0627\u0644\u0648\u0643\u0644\u0627\u0621 \u062d\u0627\u0644\u0627\u062a\u0647\u0645. \u062a\u062a\u0628\u0639 \u0648\u0642\u062a \u062d\u0644 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0629 \u0648\u0627\u0633\u062a\u062e\u062f\u0645 \u0647\u0630\u0647 \u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0644\u0645\u0643\u0627\u0641\u0623\u0629 \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646 \u0627\u0644\u0630\u064a\u0646 \u064a\u0642\u062f\u0645\u0648\u0646 \u0623\u0641\u0636\u0644 \u062a\u062c\u0627\u0631\u0628 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u062a\u0639\u0631\u0641 <\/span> \u0639\u0644\u0649 <a href=\"https:\/\/usqa.questionpro.com\/blog\/customer-satisfaction-kpi\/\"><span style=\"font-weight: 300;\">\u0623\u0647\u0645 5 \u0645\u0624\u0634\u0631\u0627\u062a \u0623\u062f\u0627\u0621 \u0631\u0626\u064a\u0633\u064a\u0629 \u0644\u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/span><\/p>\n<p><\/a><span style=\"font-weight: 300;\"> \u064a\u062c\u0628 \u0639\u0644\u0649 \u0645\u0624\u0633\u0633\u062a\u0643 \u0645\u0631\u0627\u0639\u0627\u062a\u0647\u0627.<\/span><\/p>\n<ol start=\"4\">\n<li>\n<h3><span style=\"font-weight: 300;\">  \u062c\u0645\u0639 \u0645\u0631\u0627\u062c\u0639\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/span><\/h3>\n<\/li>\n<\/ol>\n<p><span style=\"font-weight: 300;\">\u0627\u062d\u0635\u0644 \u0639\u0644\u0649 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0628\u0633\u064a\u0637\u0629 \u0628\u0639\u062f \u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0627\u0644\u062e\u062f\u0645\u0629 \u0623\u0648 \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u0627\u062a \u0639\u0628\u0631 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a \u0623\u0648 \u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0639\u0628\u0631 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0623\u0648 \u0627\u0644\u0631\u0633\u0627\u0626\u0644 \u0627\u0644\u0646\u0635\u064a\u0629 \u0623\u0648 \u0648\u0633\u0627\u0626\u0644 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a.<\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u0627\u062c\u0645\u0639 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0645\u0644\u0627\u062d\u0638\u0627\u062a\u0647\u0645 \u0644\u062a\u062d\u062f\u064a\u062f <\/span><a href=\"https:\/\/www.questionpro.com\/features\/net-promoter-score.html\"><span style=\"font-weight: 300;\">\u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u062a\u0631\u0648\u064a\u062c (NPS)<\/span><\/p>\n<p><\/a> <span style=\"font-weight: 300;\">\u0648\u0645\u0624\u0634\u0631 \u0627\u0644\u0631\u0636\u0627 \u0648\u062c\u0647\u062f <\/span><a href=\"https:\/\/usqa.questionpro.com\/blog\/customer-effort-score\/\"><span style=\"font-weight: 300;\">\u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CES).<\/span><\/p>\n<p><\/a><span style=\"font-weight: 300;\"><\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u0627\u0633\u062a\u062e\u062f\u0645 \u0647\u0630\u0647 \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0644\u0625\u062c\u0631\u0627\u0621 \u062a\u062d\u0633\u064a\u0646\u0627\u062a \u0639\u0644\u0649 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0643 \u0648\u0627\u0644\u062a\u064a \u0633\u062a\u0632\u064a\u062f \u0645\u0646 \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0645\u0639 \u062a\u0644\u0628\u064a\u0629 \u062a\u0648\u0642\u0639\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062c\u062f\u062f.<\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u0636\u0639 \u0641\u064a \u0627\u0639\u062a\u0628\u0627\u0631\u0643 \u0623\u0646\u0647 \u0645\u0646 \u0627\u0644\u0645\u062a\u0648\u0642\u0639 \u0627\u0644\u0622\u0646 \u062a\u0642\u062f\u064a\u0645 \u062e\u062f\u0645\u0629 \u0648\u062a\u0641\u0627\u0639\u0644\u0627\u062a \u0627\u0633\u062a\u0628\u0627\u0642\u064a\u0629 \u0648\u0634\u062e\u0635\u064a\u0629 \u060c \u0628\u0627\u0644\u0625\u0636\u0627\u0641\u0629 \u0625\u0644\u0649 \u062a\u062c\u0631\u0628\u0629 \u0639\u0645\u0644\u0627\u0621 \u0633\u0644\u0633\u0629 \u0645\u062a\u0639\u062f\u062f\u0629 \u0627\u0644\u0642\u0646\u0648\u0627\u062a.<\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u0623\u0641\u0636\u0644 \u0637\u0631\u064a\u0642\u0629 \u0644\u062a\u0644\u0628\u064a\u0629 \u0627\u0644\u062a\u0648\u0642\u0639\u0627\u062a \u0647\u064a \u0627\u0644\u062a\u0639\u0631\u0641 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u064a\u0644 \u0644\u0645\u0639\u0631\u0641\u0629 \u0645\u0627 \u064a\u0631\u064a\u062f.<\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u0644\u0630\u0644\u0643 \u060c \u0645\u0646 \u0627\u0644\u0623\u0641\u0636\u0644 \u062a\u0637\u0628\u064a\u0642 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0644\u0631\u0636\u0627 \u0648\u0627\u0644\u0645\u0631\u0627\u062c\u0639\u0627\u062a \u060c \u0648\u0643\u0630\u0644\u0643 \u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0646\u062a\u0627\u0626\u062c \u0627\u0644\u062a\u064a \u062a\u0645 \u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u064a\u0647\u0627 \u0628\u0627\u0644\u062a\u0641\u0635\u064a\u0644 \u0644\u0645\u0639\u0631\u0641\u0629 \u0627\u0644\u0645\u062c\u0627\u0644\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u062d\u062a\u0627\u062c \u0625\u0644\u0649 \u062a\u062d\u0633\u064a\u0646.<\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u0625\u0630\u0627 \u0643\u0646\u062a \u062a\u062d\u0628 \u0627\u0644\u0642\u0631\u0627\u0621\u0629 \u0639\u0646 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u060c \u0641\u062a\u0623\u0643\u062f \u0645\u0646 \u0627\u0644\u062a\u0639\u0631\u0641 \u0639\u0644\u0649 <\/span><a href=\"https:\/\/www.questionpro.com\/feedback-software\/customer-feedback-software.html\"><br \/>\n  <span style=\"font-weight: 300;\">\u0628\u0631\u0646\u0627\u0645\u062c \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/span><br \/>\n<\/a><span style=\"font-weight: 300;\">.<\/span><\/p>\n<ol start=\"5\">\n<li>\n<h3><span style=\"font-weight: 300;\">  \u0625\u0628\u0642\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0644\u0649 \u0627\u0637\u0644\u0627\u0639<\/span><\/h3>\n<\/li>\n<\/ol>\n<p><span style=\"font-weight: 300;\">\u064a\u062c\u0628 \u0639\u0644\u064a\u0643 \u062a\u062b\u0642\u064a\u0641 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0627\u0633\u062a\u0645\u0631\u0627\u0631 \u0645\u0646 \u062e\u0644\u0627\u0644 \u062a\u0632\u0648\u064a\u062f\u0647\u0645 \u0628\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0645\u062d\u062f\u062b\u0629 \u062d\u0648\u0644 \u0645\u0646\u062a\u062c\u0627\u062a\u0643 \u0648\u062e\u062f\u0645\u0627\u062a\u0643. \u064a\u062c\u0628 \u0623\u0646 \u064a\u062a\u0636\u0645\u0646 \u0630\u0644\u0643 \u0645\u0634\u0627\u0631\u0643\u0629 \u0645\u0639\u0627\u0644\u0645 \u0627\u0644\u0645\u0646\u062a\u062c \u062d\u062a\u0649 \u064a\u0639\u0631\u0641 \u0639\u0645\u0644\u0627\u0624\u0643 \u0623\u0646\u0643 \u062a\u0633\u0639\u0649 \u062c\u0627\u0647\u062f\u0629 \u0644\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631.<\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u062a\u0648\u0627\u0635\u0644 \u0628\u0627\u0646\u062a\u0638\u0627\u0645 \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0642\u0646\u0648\u0627\u062a \u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u062e\u062a\u0644\u0641\u0629 \u060c \u0645\u062b\u0644 \u0645\u062d\u0627\u062f\u062b\u0627\u062a \u0627\u0644\u0648\u064a\u0628 \u0648\u0648\u0633\u0627\u0626\u0644 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a \u0648\u0627\u0644\u0631\u0633\u0627\u0626\u0644 \u0627\u0644\u0646\u0635\u064a\u0629. \u062a\u0630\u0643\u0631 \u062a\u062e\u0635\u064a\u0635 \u0627\u0644\u0645\u062d\u062a\u0648\u0649 \u0627\u0644\u062e\u0627\u0635 \u0628\u0643 \u0644\u062a\u062d\u0633\u064a\u0646\u0647  <\/span><a href=\"https:\/\/www.questionpro.com\/cx\/why\/voice-of-the-customer.html\"><span style=\"font-weight: 300;\">\u0635\u0648\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/span><\/a><\/p>\n<p style=\"text-align: center;\"><a class=\"square-cta secondary-lined-cta\" href=\"https:\/\/www.questionpro.com\/ebook\/hackers-guide-to-customer-experience.html\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>\u0642\u0645 \u0628\u062a\u0646\u0632\u064a\u0644 \u0627\u0644\u0643\u062a\u0627\u0628 \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0627\u0644\u0645\u062c\u0627\u0646\u064a \u0644\u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0642\u0645 \u0628\u0632\u064a\u0627\u062f\u0629 \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0643 \u0628\u0646\u062c\u0627\u062d.<\/strong><\/a><\/p>\n<h2><span style=\"font-weight: 300;\">\u0627\u0633\u062a\u0646\u062a\u0627\u062c<\/span><\/h2>\n<p><span style=\"font-weight: 300;\">\u0627\u0644\u0622\u0646 \u0628\u0639\u062f \u0623\u0646 \u0639\u0631\u0641\u062a \u0645\u0627 \u064a\u062a\u0643\u0648\u0646 \u0645\u0646\u0647 \u0645\u0639\u062f\u0644 \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u060c \u0648\u0643\u064a\u0641\u064a\u0629 \u0642\u064a\u0627\u0633\u0647 \u0648\u0628\u0639\u0636 \u0623\u0647\u0645 \u0627\u0644\u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0644\u062a\u062d\u0633\u064a\u0646\u0647 \u060c \u0646\u0648\u0635\u064a\u0643 \u0628\u062a\u0637\u0628\u064a\u0642\u0647 \u0643\u0623\u062d\u062f \u0645\u0624\u0634\u0631\u0627\u062a \u0639\u0645\u0644\u0643 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0641\u064a \u0623\u0642\u0631\u0628 \u0648\u0642\u062a \u0645\u0645\u0643\u0646.<\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u062a\u0630\u0643\u0631 \u0623\u0646\u0647 \u0645\u0639 QuestionPro \u064a\u0645\u0643\u0646\u0643 \u0628\u0633\u0647\u0648\u0644\u0629 \u062a\u0637\u0628\u064a\u0642 \u0627\u0644\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a \u0627\u0644\u0645\u0630\u0643\u0648\u0631\u0629 \u0623\u0639\u0644\u0627\u0647 \u060c \u0645\u0646 \u062a\u0646\u0641\u064a\u0630 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0644\u0631\u0636\u0627 \u0625\u0644\u0649 \u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0628\u064a\u0627\u0646\u0627\u062a \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0641\u0639\u0644\u064a \u0644\u0627\u062a\u062e\u0627\u0630 \u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0641\u0648\u0631\u064a\u0629 \u0645\u0646 \u062e\u0644\u0627\u0644 <\/span><span style=\"font-weight: 300;\"> \u0645\u0646\u0635\u0629 \u0625\u062f\u0627\u0631\u0629<\/span> <a href=\"https:\/\/www.questionpro.com\/cx\/\"><span style=\"font-weight: 300;\">QuestionPro CX<\/span><\/p>\n<p><\/a>.<\/p>\n<p><span style=\"font-weight: 300;\">\u0625\u0630\u0627 \u0643\u0646\u062a \u062a\u0631\u063a\u0628 \u0641\u064a \u0627\u0644\u062a\u0639\u0631\u0641 \u0639\u0644\u0649 \u0647\u0630\u0647 \u0627\u0644\u0623\u062f\u0627\u0629 \u060c \u0641\u0646\u062d\u0646 \u0646\u062f\u0639\u0648\u0643 \u0644\u0637\u0644\u0628 <\/span><span style=\"font-weight: 300;\">\u0639\u0631\u0636 \u062a\u062c\u0631\u064a\u0628\u064a<\/span> \u0645\u062c\u0627\u0646\u064a <span style=\"font-weight: 300;\"> \u0623\u0648 \u0625\u0646\u0634\u0627\u0621 \u062d\u0633\u0627\u0628 \u0645\u062c\u0627\u0646\u064a \u0644\u0644\u0627\u0633\u062a\u0641\u0627\u062f\u0629 \u0645\u0646 \u0643\u0644 \u0645\u0627 \u0644\u062f\u064a\u0646\u0627 \u0645\u0646 \u0623\u062c\u0644\u0643.<\/span><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.questionpro.com\/cx\/\" target=\"_blank\" rel=\"noopener\"><button>\u064a\u062a\u0639\u0644\u0645 \u0623\u0643\u062b\u0631<\/button><\/a>&nbsp;&nbsp;&nbsp;&nbsp; <a href=\"https:\/\/www.questionpro.com\/a\/showEntry.do?classID=1063&amp;sourceRef=home-cx\" target=\"_blank\" rel=\"noopener\"><button>\u062a\u062c\u0631\u0628\u0629 \u0645\u062c\u0627\u0646\u064a\u0629<\/button><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u0645\u0627 \u0632\u0644\u062a \u0644\u0627 \u062a\u0639\u0631\u0641 \u0628\u0627\u0644\u0636\u0628\u0637 \u0645\u0627 \u0647\u0648 \u0645\u0639\u062f\u0644 \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0634\u0647\u0631\u064a \u0623\u0648 \u0631\u0628\u0639 \u0627\u0644\u0633\u0646\u0648\u064a \u0623\u0648 \u0627\u0644\u0633\u0646\u0648\u064a\u061f \u0625\u0630\u0627 \u0643\u0627\u0646\u062a \u0627\u0644\u0625\u062c\u0627\u0628\u0629 \u0644\u0627 [&hellip;]<\/p>\n","protected":false},"author":41,"featured_media":712328,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1193,1186],"tags":[],"class_list":{"0":"post-793135","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-cx-ar","8":"category---ar","9":"entry"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u0645\u0639\u062f\u0644 \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621: \u0645\u0627 \u0647\u0648 \u0648\u0643\u064a\u0641\u064a\u0629 \u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u064a\u0647\u061f | QuestionPro<\/title>\n<meta name=\"description\" content=\"\u0645\u0639\u062f\u0644 \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0647\u0648 \u0645\u0624\u0634\u0631 \u064a\u0642\u064a\u0633 \u0627\u0644\u0646\u0633\u0628\u0629 \u0627\u0644\u0645\u0626\u0648\u064a\u0629 \u0644\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0630\u064a\u0646 \u062a\u062d\u062a\u0641\u0638 \u0628\u0647\u0645 \u0627\u0644\u0634\u0631\u0643\u0629 \u0644\u0641\u062a\u0631\u0629 \u0632\u0645\u0646\u064a\u0629 \u0645\u0639\u064a\u0646\u0629.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"ar_AR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u0645\u0639\u062f\u0644 \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621: \u0645\u0627 \u0647\u0648 \u0648\u0643\u064a\u0641\u064a\u0629 \u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u064a\u0647\u061f | QuestionPro\" \/>\n<meta property=\"og:description\" content=\"\u0645\u0639\u062f\u0644 \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0647\u0648 \u0645\u0624\u0634\u0631 \u064a\u0642\u064a\u0633 \u0627\u0644\u0646\u0633\u0628\u0629 \u0627\u0644\u0645\u0626\u0648\u064a\u0629 \u0644\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0630\u064a\u0646 \u062a\u062d\u062a\u0641\u0638 \u0628\u0647\u0645 \u0627\u0644\u0634\u0631\u0643\u0629 \u0644\u0641\u062a\u0631\u0629 \u0632\u0645\u0646\u064a\u0629 \u0645\u0639\u064a\u0646\u0629.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/qa-release.questionpro.com\/blog\/ar\/%d9%85%d8%b9%d8%af%d9%84-%d8%a7%d9%84%d8%a7%d8%ad%d8%aa%d9%81%d8%a7%d8%b8-%d8%a8%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d9%85%d8%a7-%d9%87%d9%88-%d9%88%d9%83%d9%8a%d9%81%d9%8a%d8%a9-%d8%a7%d9%84\/\" \/>\n<meta property=\"og:site_name\" content=\"QuestionPro\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/questionpro\" \/>\n<meta property=\"article:published_time\" content=\"2022-06-06T11:38:42+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/qa-release.questionpro.com\/blog\/wp-content\/uploads\/2022\/06\/customer-retention-rate.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"992\" \/>\n\t<meta property=\"og:image:height\" content=\"594\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Paulina Rodriguez\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@questionpro\" \/>\n<meta name=\"twitter:site\" content=\"@questionpro\" \/>\n<meta name=\"twitter:label1\" content=\"\u0643\u064f\u062a\u0628 \u0628\u0648\u0627\u0633\u0637\u0629\" \/>\n\t<meta name=\"twitter:data1\" content=\"Paulina Rodriguez\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/qa-release.questionpro.com\/blog\/ar\/%d9%85%d8%b9%d8%af%d9%84-%d8%a7%d9%84%d8%a7%d8%ad%d8%aa%d9%81%d8%a7%d8%b8-%d8%a8%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d9%85%d8%a7-%d9%87%d9%88-%d9%88%d9%83%d9%8a%d9%81%d9%8a%d8%a9-%d8%a7%d9%84\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/qa-release.questionpro.com\/blog\/ar\/%d9%85%d8%b9%d8%af%d9%84-%d8%a7%d9%84%d8%a7%d8%ad%d8%aa%d9%81%d8%a7%d8%b8-%d8%a8%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d9%85%d8%a7-%d9%87%d9%88-%d9%88%d9%83%d9%8a%d9%81%d9%8a%d8%a9-%d8%a7%d9%84\/\"},\"author\":{\"name\":\"Paulina Rodriguez\",\"@id\":\"https:\/\/qa-release.questionpro.com\/blog\/ar\/#\/schema\/person\/d262c031e3554d3a44164290b97ff8af\"},\"headline\":\"\u0645\u0639\u062f\u0644 \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621: \u0645\u0627 \u0647\u0648 \u0648\u0643\u064a\u0641\u064a\u0629 \u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u064a\u0647\u061f\",\"datePublished\":\"2022-06-06T11:38:42+00:00\",\"dateModified\":\"2022-06-06T11:38:42+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/qa-release.questionpro.com\/blog\/ar\/%d9%85%d8%b9%d8%af%d9%84-%d8%a7%d9%84%d8%a7%d8%ad%d8%aa%d9%81%d8%a7%d8%b8-%d8%a8%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d9%85%d8%a7-%d9%87%d9%88-%d9%88%d9%83%d9%8a%d9%81%d9%8a%d8%a9-%d8%a7%d9%84\/\"},\"wordCount\":16,\"publisher\":{\"@id\":\"https:\/\/qa-release.questionpro.com\/blog\/ar\/#organization\"},\"articleSection\":[\"CX\",\"\u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0632\u0628\u0648\u0646\"],\"inLanguage\":\"ar\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/qa-release.questionpro.com\/blog\/ar\/%d9%85%d8%b9%d8%af%d9%84-%d8%a7%d9%84%d8%a7%d8%ad%d8%aa%d9%81%d8%a7%d8%b8-%d8%a8%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d9%85%d8%a7-%d9%87%d9%88-%d9%88%d9%83%d9%8a%d9%81%d9%8a%d8%a9-%d8%a7%d9%84\/\",\"url\":\"https:\/\/qa-release.questionpro.com\/blog\/ar\/%d9%85%d8%b9%d8%af%d9%84-%d8%a7%d9%84%d8%a7%d8%ad%d8%aa%d9%81%d8%a7%d8%b8-%d8%a8%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d9%85%d8%a7-%d9%87%d9%88-%d9%88%d9%83%d9%8a%d9%81%d9%8a%d8%a9-%d8%a7%d9%84\/\",\"name\":\"\u0645\u0639\u062f\u0644 \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621: \u0645\u0627 \u0647\u0648 \u0648\u0643\u064a\u0641\u064a\u0629 \u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u064a\u0647\u061f | QuestionPro\",\"isPartOf\":{\"@id\":\"https:\/\/qa-release.questionpro.com\/blog\/ar\/#website\"},\"datePublished\":\"2022-06-06T11:38:42+00:00\",\"dateModified\":\"2022-06-06T11:38:42+00:00\",\"description\":\"\u0645\u0639\u062f\u0644 \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0647\u0648 \u0645\u0624\u0634\u0631 \u064a\u0642\u064a\u0633 \u0627\u0644\u0646\u0633\u0628\u0629 \u0627\u0644\u0645\u0626\u0648\u064a\u0629 \u0644\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0630\u064a\u0646 \u062a\u062d\u062a\u0641\u0638 \u0628\u0647\u0645 \u0627\u0644\u0634\u0631\u0643\u0629 \u0644\u0641\u062a\u0631\u0629 \u0632\u0645\u0646\u064a\u0629 \u0645\u0639\u064a\u0646\u0629.\",\"breadcrumb\":{\"@id\":\"https:\/\/qa-release.questionpro.com\/blog\/ar\/%d9%85%d8%b9%d8%af%d9%84-%d8%a7%d9%84%d8%a7%d8%ad%d8%aa%d9%81%d8%a7%d8%b8-%d8%a8%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d9%85%d8%a7-%d9%87%d9%88-%d9%88%d9%83%d9%8a%d9%81%d9%8a%d8%a9-%d8%a7%d9%84\/#breadcrumb\"},\"inLanguage\":\"ar\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/qa-release.questionpro.com\/blog\/ar\/%d9%85%d8%b9%d8%af%d9%84-%d8%a7%d9%84%d8%a7%d8%ad%d8%aa%d9%81%d8%a7%d8%b8-%d8%a8%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d9%85%d8%a7-%d9%87%d9%88-%d9%88%d9%83%d9%8a%d9%81%d9%8a%d8%a9-%d8%a7%d9%84\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/qa-release.questionpro.com\/blog\/ar\/%d9%85%d8%b9%d8%af%d9%84-%d8%a7%d9%84%d8%a7%d8%ad%d8%aa%d9%81%d8%a7%d8%b8-%d8%a8%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d9%85%d8%a7-%d9%87%d9%88-%d9%88%d9%83%d9%8a%d9%81%d9%8a%d8%a9-%d8%a7%d9%84\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"\u0628\u064a\u062a\",\"item\":\"https:\/\/qa-release.questionpro.com\/blog\/ar\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"CX\",\"item\":\"https:\/\/qa-release.questionpro.com\/blog\/ar\/category\/cx-ar\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"\u0645\u0639\u062f\u0644 \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621: \u0645\u0627 \u0647\u0648 \u0648\u0643\u064a\u0641\u064a\u0629 \u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u064a\u0647\u061f\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/qa-release.questionpro.com\/blog\/ar\/#website\",\"url\":\"https:\/\/qa-release.questionpro.com\/blog\/ar\/\",\"name\":\"QuestionPro\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/qa-release.questionpro.com\/blog\/ar\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/qa-release.questionpro.com\/blog\/ar\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"ar\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/qa-release.questionpro.com\/blog\/ar\/#organization\",\"name\":\"QuestionPro\",\"url\":\"https:\/\/qa-release.questionpro.com\/blog\/ar\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ar\",\"@id\":\"https:\/\/qa-release.questionpro.com\/blog\/ar\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/qa-release.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg\",\"contentUrl\":\"https:\/\/qa-release.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg\",\"caption\":\"QuestionPro\"},\"image\":{\"@id\":\"https:\/\/qa-release.questionpro.com\/blog\/ar\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/questionpro\",\"https:\/\/twitter.com\/questionpro\",\"https:\/\/www.linkedin.com\/company\/questionpro\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/qa-release.questionpro.com\/blog\/ar\/#\/schema\/person\/d262c031e3554d3a44164290b97ff8af\",\"name\":\"Paulina Rodriguez\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ar\",\"@id\":\"https:\/\/qa-release.questionpro.com\/blog\/ar\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/de6b08f63e34ff5ec0cf3ff0c4f84c6d?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/de6b08f63e34ff5ec0cf3ff0c4f84c6d?s=96&d=mm&r=g\",\"caption\":\"Paulina Rodriguez\"},\"description\":\"Customer Success Manager at QuestionPro. Proficient in Customer Success, Sales and Strategic Planning. With proven relationship-building and problem-solving skills to grow ROI for SaaS clients.\",\"url\":\"https:\/\/qa-release.questionpro.com\/blog\/ar\/author\/paulina\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"\u0645\u0639\u062f\u0644 \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621: \u0645\u0627 \u0647\u0648 \u0648\u0643\u064a\u0641\u064a\u0629 \u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u064a\u0647\u061f | QuestionPro","description":"\u0645\u0639\u062f\u0644 \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0647\u0648 \u0645\u0624\u0634\u0631 \u064a\u0642\u064a\u0633 \u0627\u0644\u0646\u0633\u0628\u0629 \u0627\u0644\u0645\u0626\u0648\u064a\u0629 \u0644\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0630\u064a\u0646 \u062a\u062d\u062a\u0641\u0638 \u0628\u0647\u0645 \u0627\u0644\u0634\u0631\u0643\u0629 \u0644\u0641\u062a\u0631\u0629 \u0632\u0645\u0646\u064a\u0629 \u0645\u0639\u064a\u0646\u0629.","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"ar_AR","og_type":"article","og_title":"\u0645\u0639\u062f\u0644 \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621: \u0645\u0627 \u0647\u0648 \u0648\u0643\u064a\u0641\u064a\u0629 \u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u064a\u0647\u061f | QuestionPro","og_description":"\u0645\u0639\u062f\u0644 \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0647\u0648 \u0645\u0624\u0634\u0631 \u064a\u0642\u064a\u0633 \u0627\u0644\u0646\u0633\u0628\u0629 \u0627\u0644\u0645\u0626\u0648\u064a\u0629 \u0644\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0630\u064a\u0646 \u062a\u062d\u062a\u0641\u0638 \u0628\u0647\u0645 \u0627\u0644\u0634\u0631\u0643\u0629 \u0644\u0641\u062a\u0631\u0629 \u0632\u0645\u0646\u064a\u0629 \u0645\u0639\u064a\u0646\u0629.","og_url":"https:\/\/qa-release.questionpro.com\/blog\/ar\/%d9%85%d8%b9%d8%af%d9%84-%d8%a7%d9%84%d8%a7%d8%ad%d8%aa%d9%81%d8%a7%d8%b8-%d8%a8%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d9%85%d8%a7-%d9%87%d9%88-%d9%88%d9%83%d9%8a%d9%81%d9%8a%d8%a9-%d8%a7%d9%84\/","og_site_name":"QuestionPro","article_publisher":"https:\/\/www.facebook.com\/questionpro","article_published_time":"2022-06-06T11:38:42+00:00","og_image":[{"width":992,"height":594,"url":"https:\/\/qa-release.questionpro.com\/blog\/wp-content\/uploads\/2022\/06\/customer-retention-rate.jpg","type":"image\/jpeg"}],"author":"Paulina Rodriguez","twitter_card":"summary_large_image","twitter_creator":"@questionpro","twitter_site":"@questionpro","twitter_misc":{"\u0643\u064f\u062a\u0628 \u0628\u0648\u0627\u0633\u0637\u0629":"Paulina Rodriguez"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/qa-release.questionpro.com\/blog\/ar\/%d9%85%d8%b9%d8%af%d9%84-%d8%a7%d9%84%d8%a7%d8%ad%d8%aa%d9%81%d8%a7%d8%b8-%d8%a8%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d9%85%d8%a7-%d9%87%d9%88-%d9%88%d9%83%d9%8a%d9%81%d9%8a%d8%a9-%d8%a7%d9%84\/#article","isPartOf":{"@id":"https:\/\/qa-release.questionpro.com\/blog\/ar\/%d9%85%d8%b9%d8%af%d9%84-%d8%a7%d9%84%d8%a7%d8%ad%d8%aa%d9%81%d8%a7%d8%b8-%d8%a8%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d9%85%d8%a7-%d9%87%d9%88-%d9%88%d9%83%d9%8a%d9%81%d9%8a%d8%a9-%d8%a7%d9%84\/"},"author":{"name":"Paulina Rodriguez","@id":"https:\/\/qa-release.questionpro.com\/blog\/ar\/#\/schema\/person\/d262c031e3554d3a44164290b97ff8af"},"headline":"\u0645\u0639\u062f\u0644 \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621: \u0645\u0627 \u0647\u0648 \u0648\u0643\u064a\u0641\u064a\u0629 \u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u064a\u0647\u061f","datePublished":"2022-06-06T11:38:42+00:00","dateModified":"2022-06-06T11:38:42+00:00","mainEntityOfPage":{"@id":"https:\/\/qa-release.questionpro.com\/blog\/ar\/%d9%85%d8%b9%d8%af%d9%84-%d8%a7%d9%84%d8%a7%d8%ad%d8%aa%d9%81%d8%a7%d8%b8-%d8%a8%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d9%85%d8%a7-%d9%87%d9%88-%d9%88%d9%83%d9%8a%d9%81%d9%8a%d8%a9-%d8%a7%d9%84\/"},"wordCount":16,"publisher":{"@id":"https:\/\/qa-release.questionpro.com\/blog\/ar\/#organization"},"articleSection":["CX","\u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0632\u0628\u0648\u0646"],"inLanguage":"ar"},{"@type":"WebPage","@id":"https:\/\/qa-release.questionpro.com\/blog\/ar\/%d9%85%d8%b9%d8%af%d9%84-%d8%a7%d9%84%d8%a7%d8%ad%d8%aa%d9%81%d8%a7%d8%b8-%d8%a8%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d9%85%d8%a7-%d9%87%d9%88-%d9%88%d9%83%d9%8a%d9%81%d9%8a%d8%a9-%d8%a7%d9%84\/","url":"https:\/\/qa-release.questionpro.com\/blog\/ar\/%d9%85%d8%b9%d8%af%d9%84-%d8%a7%d9%84%d8%a7%d8%ad%d8%aa%d9%81%d8%a7%d8%b8-%d8%a8%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d9%85%d8%a7-%d9%87%d9%88-%d9%88%d9%83%d9%8a%d9%81%d9%8a%d8%a9-%d8%a7%d9%84\/","name":"\u0645\u0639\u062f\u0644 \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621: \u0645\u0627 \u0647\u0648 \u0648\u0643\u064a\u0641\u064a\u0629 \u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u064a\u0647\u061f | QuestionPro","isPartOf":{"@id":"https:\/\/qa-release.questionpro.com\/blog\/ar\/#website"},"datePublished":"2022-06-06T11:38:42+00:00","dateModified":"2022-06-06T11:38:42+00:00","description":"\u0645\u0639\u062f\u0644 \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0647\u0648 \u0645\u0624\u0634\u0631 \u064a\u0642\u064a\u0633 \u0627\u0644\u0646\u0633\u0628\u0629 \u0627\u0644\u0645\u0626\u0648\u064a\u0629 \u0644\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0630\u064a\u0646 \u062a\u062d\u062a\u0641\u0638 \u0628\u0647\u0645 \u0627\u0644\u0634\u0631\u0643\u0629 \u0644\u0641\u062a\u0631\u0629 \u0632\u0645\u0646\u064a\u0629 \u0645\u0639\u064a\u0646\u0629.","breadcrumb":{"@id":"https:\/\/qa-release.questionpro.com\/blog\/ar\/%d9%85%d8%b9%d8%af%d9%84-%d8%a7%d9%84%d8%a7%d8%ad%d8%aa%d9%81%d8%a7%d8%b8-%d8%a8%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d9%85%d8%a7-%d9%87%d9%88-%d9%88%d9%83%d9%8a%d9%81%d9%8a%d8%a9-%d8%a7%d9%84\/#breadcrumb"},"inLanguage":"ar","potentialAction":[{"@type":"ReadAction","target":["https:\/\/qa-release.questionpro.com\/blog\/ar\/%d9%85%d8%b9%d8%af%d9%84-%d8%a7%d9%84%d8%a7%d8%ad%d8%aa%d9%81%d8%a7%d8%b8-%d8%a8%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d9%85%d8%a7-%d9%87%d9%88-%d9%88%d9%83%d9%8a%d9%81%d9%8a%d8%a9-%d8%a7%d9%84\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/qa-release.questionpro.com\/blog\/ar\/%d9%85%d8%b9%d8%af%d9%84-%d8%a7%d9%84%d8%a7%d8%ad%d8%aa%d9%81%d8%a7%d8%b8-%d8%a8%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d9%85%d8%a7-%d9%87%d9%88-%d9%88%d9%83%d9%8a%d9%81%d9%8a%d8%a9-%d8%a7%d9%84\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"\u0628\u064a\u062a","item":"https:\/\/qa-release.questionpro.com\/blog\/ar\/"},{"@type":"ListItem","position":2,"name":"CX","item":"https:\/\/qa-release.questionpro.com\/blog\/ar\/category\/cx-ar\/"},{"@type":"ListItem","position":3,"name":"\u0645\u0639\u062f\u0644 \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621: \u0645\u0627 \u0647\u0648 \u0648\u0643\u064a\u0641\u064a\u0629 \u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u064a\u0647\u061f"}]},{"@type":"WebSite","@id":"https:\/\/qa-release.questionpro.com\/blog\/ar\/#website","url":"https:\/\/qa-release.questionpro.com\/blog\/ar\/","name":"QuestionPro","description":"","publisher":{"@id":"https:\/\/qa-release.questionpro.com\/blog\/ar\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/qa-release.questionpro.com\/blog\/ar\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"ar"},{"@type":"Organization","@id":"https:\/\/qa-release.questionpro.com\/blog\/ar\/#organization","name":"QuestionPro","url":"https:\/\/qa-release.questionpro.com\/blog\/ar\/","logo":{"@type":"ImageObject","inLanguage":"ar","@id":"https:\/\/qa-release.questionpro.com\/blog\/ar\/#\/schema\/logo\/image\/","url":"https:\/\/qa-release.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg","contentUrl":"https:\/\/qa-release.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg","caption":"QuestionPro"},"image":{"@id":"https:\/\/qa-release.questionpro.com\/blog\/ar\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/questionpro","https:\/\/twitter.com\/questionpro","https:\/\/www.linkedin.com\/company\/questionpro\/"]},{"@type":"Person","@id":"https:\/\/qa-release.questionpro.com\/blog\/ar\/#\/schema\/person\/d262c031e3554d3a44164290b97ff8af","name":"Paulina Rodriguez","image":{"@type":"ImageObject","inLanguage":"ar","@id":"https:\/\/qa-release.questionpro.com\/blog\/ar\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/de6b08f63e34ff5ec0cf3ff0c4f84c6d?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/de6b08f63e34ff5ec0cf3ff0c4f84c6d?s=96&d=mm&r=g","caption":"Paulina Rodriguez"},"description":"Customer Success Manager at QuestionPro. Proficient in Customer Success, Sales and Strategic Planning. With proven relationship-building and problem-solving skills to grow ROI for SaaS clients.","url":"https:\/\/qa-release.questionpro.com\/blog\/ar\/author\/paulina\/"}]}},"featured_image_src":"https:\/\/qa-release.questionpro.com\/blog\/wp-content\/uploads\/2022\/06\/customer-retention-rate.jpg","featured_image_src_square":"https:\/\/qa-release.questionpro.com\/blog\/wp-content\/uploads\/2022\/06\/customer-retention-rate.jpg","author_info":{"display_name":"Paulina Rodriguez","author_link":"https:\/\/qa-release.questionpro.com\/blog\/ar\/author\/paulina\/"},"_links":{"self":[{"href":"https:\/\/qa-release.questionpro.com\/blog\/ar\/wp-json\/wp\/v2\/posts\/793135","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/qa-release.questionpro.com\/blog\/ar\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/qa-release.questionpro.com\/blog\/ar\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/qa-release.questionpro.com\/blog\/ar\/wp-json\/wp\/v2\/users\/41"}],"replies":[{"embeddable":true,"href":"https:\/\/qa-release.questionpro.com\/blog\/ar\/wp-json\/wp\/v2\/comments?post=793135"}],"version-history":[{"count":0,"href":"https:\/\/qa-release.questionpro.com\/blog\/ar\/wp-json\/wp\/v2\/posts\/793135\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/qa-release.questionpro.com\/blog\/ar\/wp-json\/wp\/v2\/media\/712328"}],"wp:attachment":[{"href":"https:\/\/qa-release.questionpro.com\/blog\/ar\/wp-json\/wp\/v2\/media?parent=793135"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/qa-release.questionpro.com\/blog\/ar\/wp-json\/wp\/v2\/categories?post=793135"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/qa-release.questionpro.com\/blog\/ar\/wp-json\/wp\/v2\/tags?post=793135"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}