{"id":798902,"date":"2020-07-30T22:15:33","date_gmt":"2020-07-30T22:15:33","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%d8%aa%d9%82%d9%8a%d9%8a%d9%85-%d8%b1%d8%b6%d8%a7-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d9%85%d8%a7-%d9%87%d9%88-%d8%af%d9%84%d9%8a%d9%84-%d9%84%d9%85%d8%aa%d8%a7%d8%a8%d8%b9%d8%a9\/"},"modified":"2023-06-20T22:43:31","modified_gmt":"2023-06-20T22:43:31","slug":"%d8%aa%d9%82%d9%8a%d9%8a%d9%85-%d8%b1%d8%b6%d8%a7-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d9%85%d8%a7-%d9%87%d9%88-%d8%af%d9%84%d9%8a%d9%84-%d9%84%d9%85%d8%aa%d8%a7%d8%a8%d8%b9%d8%a9","status":"publish","type":"post","link":"https:\/\/qa-release.questionpro.com\/blog\/ar\/%d8%aa%d9%82%d9%8a%d9%8a%d9%85-%d8%b1%d8%b6%d8%a7-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d9%85%d8%a7-%d9%87%d9%88-%d8%af%d9%84%d9%8a%d9%84-%d9%84%d9%85%d8%aa%d8%a7%d8%a8%d8%b9%d8%a9\/","title":{"rendered":"\u062a\u0642\u064a\u064a\u0645 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621: \u0645\u0627 \u0647\u0648 + \u062f\u0644\u064a\u0644 \u0644\u0645\u062a\u0627\u0628\u0639\u0629"},"content":{"rendered":"\n<p>\u0643\u062b\u064a\u0631\u0627 \u0645\u0627 \u064a\u0633\u062a\u062e\u062f\u0645 \u062a\u0635\u0646\u064a\u0641 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u0644\u062a\u0646\u0628\u0624 \u0628\u0646\u062c\u0627\u062d \u0623\u0648 \u0641\u0634\u0644 \u0628\u0631\u0646\u0627\u0645\u062c \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u0644\u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629.<\/p>\n\n<p>\u064a\u0645\u0643\u0646 \u0644\u0644\u0639\u0645\u0644\u0627\u0621 \u0625\u0631\u0633\u0627\u0644 \u0645\u0644\u0627\u062d\u0638\u0627\u062a\u0647\u0645 \u0628\u0645\u062c\u0631\u062f \u062d\u0644 \u062a\u0630\u0643\u0631\u062a\u0647\u0645 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0625\u0643\u0645\u0627\u0644 \u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u0642\u0635\u064a\u0631 \u0645\u0639 \u062e\u064a\u0627\u0631\u064a\u0646: \u062a\u0642\u064a\u064a\u0645 \u0625\u064a\u062c\u0627\u0628\u064a \u0623\u0648 \u0633\u0644\u0628\u064a. \u064a\u0645\u0643\u0646 \u0644\u0644\u0639\u0645\u0644\u0627\u0621 \u0623\u064a\u0636\u0627 \u0643\u062a\u0627\u0628\u0629 \u062a\u0639\u0644\u064a\u0642 \u0625\u0630\u0627 \u0643\u0627\u0646\u0648\u0627 \u064a\u0631\u064a\u062f\u0648\u0646 \u0646\u0642\u0644 \u0623\u0641\u0643\u0627\u0631\u0647\u0645.  <\/p>\n\n<p>\u064a\u0639\u062f \u062a\u0635\u0646\u064a\u0641 CSAT \u0637\u0631\u064a\u0642\u0629 \u0645\u0645\u062a\u0627\u0632\u0629 \u0644\u062a\u0642\u064a\u064a\u0645 \u0641\u0639\u0627\u0644\u064a\u0629 \u0645\u0648\u0638\u0641\u064a\u0643 \u0648\u064a\u0645\u0643\u0646 \u0627\u0644\u062a\u062d\u0643\u0645 \u0641\u064a\u0647 \u0628\u0634\u0643\u0644 \u0635\u062d\u064a\u062d \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0646\u0638\u0627\u0645 \u062a\u062a\u0628\u0639 \u0631\u0636\u0627 \u0627\u0644\u0636\u064a\u0648\u0641.<\/p>\n\n<p>\u0641\u064a \u0647\u0630\u0647 \u0627\u0644\u0645\u062f\u0648\u0646\u0629 \u060c \u0633\u0646\u063a\u0637\u064a \u0645\u0627\u0647\u064a\u0629 CSAT \u0648\u0646\u062a\u0639\u0644\u0645 \u0623\u064a\u0636\u0627 \u062f\u0644\u064a\u0644\u0627 \u0643\u0627\u0645\u0644\u0627 \u0644\u0641\u0647\u0645 \u0623\u0641\u0636\u0644.<\/p>\n\n<div class=\"tags-wrap\">\n<p class=\"content-index\" style=\"margin-top: 0;\">\u0641\u0647\u0631\u0633 \u0627\u0644\u0645\u062d\u062a\u0648\u0649<\/p>\n\n<ol style=\"font-weight: 400; margin: 0 30px; line-height: 22px;\">\n\t<li><a href=\"#What_is_the_customer_satisfaction_rating?\">\u0645\u0627 \u0647\u0648 \u062a\u0642\u064a\u064a\u0645 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u061f<\/a><\/li>\n\t<li><a href=\"#Why_is_rating_CSAT_important?\">\u0644\u0645\u0627\u0630\u0627 \u064a\u0639\u062a\u0628\u0631 \u062a\u0635\u0646\u064a\u0641 CSAT \u0645\u0647\u0645\u0627\u061f<\/a><\/li>\n    <li><a href=\"#Types_of_customer_satisfaction_rating_scales\">\u0623\u0646\u0648\u0627\u0639 \u0645\u0642\u0627\u064a\u064a\u0633 \u062a\u0642\u064a\u064a\u0645 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/a><\/li>\n\t<li><a href=\"#How_does_customer_satisfaction_rating_work?\">\u0643\u064a\u0641 \u064a\u0639\u0645\u0644 \u062a\u0642\u064a\u064a\u0645 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u061f<\/a><\/li>\n\t<li><a href=\"#Which_metrics_are_commonly_used_to_measure_and_rate_customer_satisfaction?\">\u0645\u0627 \u0647\u064a \u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u0629 \u0628\u0634\u0643\u0644 \u0634\u0627\u0626\u0639 \u0644\u0642\u064a\u0627\u0633 \u0648\u062a\u0642\u064a\u064a\u0645 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u061f<\/a><\/li>\n\t<li><a href=\"#How_QuestionPro_CX_helps_in_customer_satisfaction_rating?\">\u0643\u064a\u0641 \u064a\u0633\u0627\u0639\u062f QuestionPro CX \u0641\u064a \u062a\u0642\u064a\u064a\u0645 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u061f<\/a><\/li>\n<\/ol>\n<\/div>\n\n<h2 class=\"wp-block-heading\" id=\"What_is_the_customer_satisfaction_rating?\">\u0645\u0627 \u0647\u0648 \u062a\u0642\u064a\u064a\u0645 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u061f<\/h2>\n\n<p>\u064a\u0634\u064a\u0631 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0625\u0644\u0649 \u0645\u0634\u0627\u0639\u0631 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0639\u0627\u0645\u0629 \u0623\u0648 \u0645\u0633\u062a\u0648\u0649 \u0627\u0633\u062a\u0645\u062a\u0627\u0639\u0647\u0645 \u0628\u0645\u0646\u062a\u062c\u0627\u062a \u0627\u0644\u0634\u0631\u0643\u0629 \u0623\u0648 \u062e\u062f\u0645\u0627\u062a\u0647\u0627 \u0623\u0648 \u062a\u062c\u0627\u0631\u0628\u0647\u0627. \u064a\u0634\u064a\u0631 \u062a\u0635\u0646\u064a\u0641 CSAT \u060c \u0623\u0648 \u062f\u0631\u062c\u0629 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u060c \u0625\u0644\u0649 \u0645\u062f\u0649 \u062a\u0644\u0628\u064a\u0629 \u0645\u0646\u062a\u062c\u0627\u062a\u0643 \u0648\u062e\u062f\u0645\u0627\u062a\u0643 \u0644\u0644\u062a\u0648\u0642\u0639\u0627\u062a.  <\/p>\n\n<p>\u0647\u0646\u0627\u0643 \u0627\u0644\u0639\u062f\u064a\u062f \u0645\u0646 <a href=\"https:\/\/usqa.questionpro.com\/blog\/ar\/%d9%86%d9%82%d8%a7%d8%b7-%d8%a7%d8%aa%d8%b5%d8%a7%d9%84-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d9%85%d8%a7-%d9%87%d9%88-%d8%af%d9%84%d9%8a%d9%84-%d9%85%d8%b9-%d8%a3%d9%85%d8%ab%d9%84%d8%a9\/\">\u0646\u0642\u0627\u0637 \u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/a> \u0641\u064a \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644. \u0644\u062f\u064a\u0643 \u0646\u0642\u0627\u0637 \u0627\u062a\u0635\u0627\u0644 \u0642\u0628\u0644 \u0627\u0644\u0634\u0631\u0627\u0621 \u0648\u0623\u062b\u0646\u0627\u0621\u0647 \u0648\u0645\u0627 \u0628\u0639\u062f \u0627\u0644\u0634\u0631\u0627\u0621 \u060c \u0645\u0645\u0627 \u064a\u062c\u0639\u0644 \u0645\u0646 \u0627\u0644\u0635\u0639\u0628 \u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u062a\u062c\u0631\u0628\u0629 \u0639\u0645\u0644\u0627\u0621 \u0633\u0644\u0633\u0629.<\/p>\n\n<p>\u062f\u0631\u062c\u0629 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0647\u064a \u0648\u0627\u062d\u062f\u0629 \u0645\u0646 \u0623\u0633\u0647\u0644 \u0627\u0644\u0637\u0631\u0642 <a href=\"https:\/\/usqa.questionpro.com\/blog\/ar\/how-to-measure-customer-satisfaction\/\">\u0644\u0642\u064a\u0627\u0633 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/a>. \u064a\u0642\u064a\u0633 \u0633\u0639\u0627\u062f\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0634\u0631\u0627\u0621 \u0648\u062c\u0648\u062f\u0629 \u0627\u0644\u062a\u0641\u0627\u0639\u0644 \u0648\u0645\u0627 \u0625\u0644\u0649 \u0630\u0644\u0643. \u064a\u0633\u0627\u0639\u062f\u0643 <a href=\"https:\/\/www.questionpro.com\/features\/net-promoter-score.html\">\u0646\u0638\u0627\u0645 Net Promoter<\/a> \u0627\u0644\u0630\u064a \u0623\u0646\u0634\u0623\u0647 Fred Reichhold \u0639\u0644\u0649 \u0641\u0647\u0645 \u0634\u0639\u0648\u0631 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u062a\u062c\u0627\u0647 \u0645\u0624\u0633\u0633\u062a\u0643 \u0648\u0627\u0633\u062a\u0639\u062f\u0627\u062f\u0647\u0645 \u0644\u062a\u0623\u064a\u064a\u062f\u0647\u0627 \u0644\u0623\u0635\u062f\u0642\u0627\u0626\u0647\u0645 \u0648\u0632\u0645\u0644\u0627\u0626\u0647\u0645 \u0648\u0623\u062d\u0628\u0627\u0626\u0647\u0645.  <\/p>\n\n<p>\u064a\u0633\u0627\u0639\u062f \u0642\u064a\u0627\u0633 \u0645\u0633\u062a\u0648\u064a\u0627\u062a \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0641\u064a \u0645\u0639\u0631\u0641\u0629 \u0645\u062f\u0649 \u062c\u0648\u062f\u0629 \u0623\u062f\u0627\u0621 \u0641\u0631\u0642 \u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u062f\u064a\u0643. <a href=\"https:\/\/usqa.questionpro.com\/blog\/customer-service\/\">\u062a\u0636\u0645\u0646 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/a> \u0627\u0644\u0645\u0645\u062a\u0627\u0632\u0629 \u0644\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0631\u0627\u0636\u064a\u0646 \u0627\u0644\u0630\u064a\u0646 \u064a\u0638\u0644\u0648\u0646 \u0645\u062e\u0644\u0635\u064a\u0646 \u0644\u0639\u0644\u0627\u0645\u062a\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629. \u064a\u0645\u0643\u0646 \u062a\u062e\u0635\u064a\u0635 \u0623\u0633\u0626\u0644\u0629 \u062f\u0631\u062c\u0629 CSAT \u0644\u0644\u0646\u0638\u0631 \u0641\u064a \u062c\u0648\u0627\u0646\u0628 \u0645\u062e\u062a\u0644\u0641\u0629 \u0648\u0641\u0647\u0645 \u0645\u0627 \u064a\u0646\u062c\u062d \u0648\u0645\u0627 \u0644\u0627 \u064a\u0646\u062c\u062d.  <\/p>\n\n<p>\u0647\u0630\u0627 \u0627\u0644\u062a\u0646\u0648\u0639 \u0647\u0648 \u0627\u0644\u0633\u0628\u0628 \u0641\u064a \u0623\u0646 \u0628\u0627\u062d\u062b\u064a \u0627\u0644\u0633\u0648\u0642 \u064a\u0641\u0636\u0644\u0648\u0646 \u0623\u0633\u0626\u0644\u0629 CSAT. \u064a\u062a\u0645 \u0642\u064a\u0627\u0633\u0647 \u0639\u0627\u062f\u0629 \u0639\u0646 \u0637\u0631\u064a\u0642 \u0633\u0624\u0627\u0644 \u0639\u0645\u0644\u0627\u0626\u0643 \u060c &#8220;\u0645\u0627 \u0645\u062f\u0649 \u0631\u0636\u0627\u0643 \u0639\u0646 \u062e\u062f\u0645\u0627\u062a\u0646\u0627\u061f&#8221; \u0623\u0648 &#8220;\u0645\u0627 \u0645\u062f\u0649 \u0631\u0636\u0627\u0643 \u0639\u0646 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0634\u0631\u0627\u0621\u061f&#8221; \u0648\u0645\u0627 \u0625\u0644\u0649 \u0630\u0644\u0643. \u064a\u062a\u0645 \u062a\u0633\u062c\u064a\u0644 \u0627\u0644\u0625\u062c\u0627\u0628\u0629 \u0639\u0644\u0649 \u0645\u0642\u064a\u0627\u0633 \u062a\u0635\u0646\u064a\u0641 \u0625\u0645\u0627 1 &#8211; 3 \u0623\u0648 1 &#8211; 5 \u0623\u0648 1 &#8211; 10.<\/p>\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"917\" height=\"235\" src=\"https:\/\/usqa.questionpro.com\/blog\/wp-content\/uploads\/2023\/06\/image.png\" alt=\"\" class=\"wp-image-795237\" srcset=\"https:\/\/qa-release.questionpro.com\/blog\/wp-content\/uploads\/2023\/06\/image.png 917w, https:\/\/qa-release.questionpro.com\/blog\/wp-content\/uploads\/2023\/06\/image-300x77.png 300w, https:\/\/qa-release.questionpro.com\/blog\/wp-content\/uploads\/2023\/06\/image-768x197.png 768w\" sizes=\"(max-width: 917px) 100vw, 917px\" \/><\/figure>\n\n<p>\u0639\u0627\u062f\u0629 \u0645\u0627 \u064a\u0641\u0636\u0644 \u0628\u0627\u062d\u062b\u0648 \u0627\u0644\u0633\u0648\u0642 \u0627\u0644\u0645\u0642\u064a\u0627\u0633 \u0627\u0644\u0645\u0643\u0648\u0646 \u0645\u0646 \u062e\u0645\u0633 \u0646\u0642\u0627\u0637 \u060c \u062d\u064a\u062b \u062a\u0643\u0648\u0646 \u0627\u0644\u062a\u0635\u0646\u064a\u0641\u0627\u062a 1 \u0644 &#8220;\u063a\u064a\u0631 \u0631\u0627\u0636 \u0644\u0644\u063a\u0627\u064a\u0629 \u0623\u0648 \u063a\u064a\u0631 \u0631\u0627\u0636 \u062c\u062f\u0627&#8221; \u0648 5 \u0644 &#8220;\u0631\u0627\u0636 \u0644\u0644\u063a\u0627\u064a\u0629 \u0623\u0648 \u062c\u062f\u0627&#8221;. \u0627\u062e\u062a\u064a\u0627\u0631 \u0627\u0644\u0645\u0633\u062a\u062c\u064a\u0628\u064a\u0646 \u0645\u0646 \u0627\u0644\u062e\u064a\u0627\u0631\u0627\u062a \u0647\u0648 \u0627\u0644\u0645\u0642\u064a\u0627\u0633 \u0627\u0644\u0645\u0628\u0644\u063a \u0639\u0646\u0647. \u062a\u062a\u0645 \u0625\u0636\u0627\u0641\u0629 \u0627\u0644\u062a\u0641\u0636\u064a\u0644\u0627\u062a \u0627\u0644\u0641\u0631\u062f\u064a\u0629 \u0648\u062a\u0633\u062c\u064a\u0644\u0647\u0627 \u0643\u0646\u0633\u0628\u0629 \u0645\u0626\u0648\u064a\u0629 \u0645\u0646 \u0625\u062c\u0645\u0627\u0644\u064a \u0627\u0644\u0631\u062f\u0648\u062f \u0645\u0642\u0633\u0648\u0645\u0629 \u0639\u0644\u0649 \u0627\u0644\u0625\u0637\u0627\u0631 \u0627\u0644\u0632\u0645\u0646\u064a \u0627\u0644\u0645\u062d\u062f\u062f \u0639\u0644\u0649 \u0645\u0642\u064a\u0627\u0633 \u0625\u062c\u0645\u0627\u0644\u064a.<\/p>\n\n<h2 class=\"wp-block-heading\" id=\"Why_is_rating_CSAT_important?\">\u0644\u0645\u0627\u0630\u0627 \u064a\u0639\u062a\u0628\u0631 \u062a\u0635\u0646\u064a\u0641 CSAT \u0645\u0647\u0645\u0627\u061f<\/h2>\n\n<p>\u062a\u0633\u0627\u0639\u062f\u0643 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u062c\u0645\u0639\u0629 \u0639\u0644\u0649 \u0641\u0647\u0645 \u0645\u0627 \u0642\u062f \u064a\u0641\u0648\u062a\u0643 \u0641\u064a \u062a\u0648\u0641\u064a\u0631 <a href=\"https:\/\/www.questionpro.com\/cx\/why\/5-pillars.html\">\u062a\u062c\u0631\u0628\u0629 \u0639\u0645\u0644\u0627\u0621<\/a> \u0631\u0627\u0626\u0639\u0629. \u062a\u0633\u0627\u0639\u062f\u0643 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a CSAT \u0639\u0644\u0649 \u0627\u0644\u0642\u064a\u0627\u0645 \u0628\u0630\u0644\u0643. \u064a\u0639\u062f \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u062a\u0635\u0646\u064a\u0641 CSAT \u0641\u064a \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a\u0643 \u0639\u0628\u0631 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a \u0623\u0645\u0631\u0627 \u0636\u0631\u0648\u0631\u064a\u0627 \u0644\u0623\u0646\u0647 \u064a\u0633\u0645\u062d \u0644\u0644\u0639\u0644\u0627\u0645\u0627\u062a \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0648\u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0628\u0645\u0627 \u064a\u0644\u064a:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><h3>\u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0647\u0645<\/h3><h3><\/h3><\/li>\n<\/ul>\n\n<p>\u062a\u0638\u0647\u0631 \u062f\u0631\u062c\u0629 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0639\u0627\u0644\u064a\u0629 \u0623\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0633\u0639\u062f\u0627\u0621 \u0628\u062a\u062c\u0627\u0631\u0628\u0647\u0645 \u060c \u0645\u0645\u0627 \u0642\u062f \u064a\u0624\u062f\u064a \u0625\u0644\u0649 \u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0637\u0648\u064a\u0644\u0629 \u0627\u0644\u0623\u062c\u0644 \u0648\u0642\u064a\u0645\u0629 \u0623\u0643\u0628\u0631 \u0644\u0639\u0645\u0631 \u0627\u0644\u0639\u0645\u064a\u0644.  <\/p>\n\n<p>\u064a\u0645\u064a\u0644 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0631\u0627\u0636\u0648\u0646 \u0639\u0646 \u0645\u0646\u062a\u062c\u0627\u062a \u0623\u0648 \u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0625\u0644\u0649 \u0627\u0644\u0627\u0644\u062a\u0632\u0627\u0645 \u0628\u0647\u0627. \u0645\u0646 \u0627\u0644\u0645\u0631\u062c\u062d \u0623\u064a\u0636\u0627 \u0623\u0646 \u064a\u0635\u0628\u062d\u0648\u0627 \u0639\u0645\u0644\u0627\u0621 \u0645\u062a\u0643\u0631\u0631\u064a\u0646 \u060c \u0645\u0645\u0627 \u064a\u0632\u064a\u062f \u0645\u0646 <a href=\"https:\/\/usqa.questionpro.com\/blog\/ar\/%d9%85%d8%b9%d8%af%d9%84-%d8%a7%d9%84%d8%a7%d8%ad%d8%aa%d9%81%d8%a7%d8%b8-%d8%a8%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d9%85%d8%a7-%d9%87%d9%88-%d9%88%d9%83%d9%8a%d9%81%d9%8a%d8%a9-%d8%a7%d9%84\/\">\u0645\u0639\u062f\u0644\u0627\u062a \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/a>.<\/p>\n\n<ul class=\"wp-block-list\">\n<li><h3>\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0641\u0631\u0635 \u0627\u0644\u062a\u062d\u0633\u064a\u0646<\/h3><h3><\/h3><\/li>\n<\/ul>\n\n<p>\u062a\u0648\u0641\u0631 \u062a\u0642\u064a\u064a\u0645\u0627\u062a \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0645\u0641\u064a\u062f\u0629 \u060c \u0648\u062a\u0638\u0647\u0631 \u0645\u062c\u0627\u0644\u0627\u062a \u0627\u0644\u0642\u0648\u0629 \u0648\u0627\u0644\u0636\u0639\u0641. \u064a\u0645\u0643\u0646 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0643\u062a\u0634\u0627\u0641 \u0646\u0642\u0627\u0637 \u0623\u0644\u0645 \u0645\u062d\u062f\u062f\u0629 \u060c \u0648\u062d\u0644 \u0645\u0634\u0643\u0644\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u060c \u0648\u0625\u062c\u0631\u0627\u0621 \u062a\u062d\u0633\u064a\u0646\u0627\u062a \u0645\u0631\u0643\u0632\u0629 \u0644\u062a\u062d\u0633\u064a\u0646 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0625\u062c\u0645\u0627\u0644\u064a\u0629 \u0645\u0646 \u062e\u0644\u0627\u0644 \u062a\u0642\u064a\u064a\u0645 \u0627\u0644\u062a\u0642\u064a\u064a\u0645\u0627\u062a \u0648\u0641\u0647\u0645 \u0622\u0631\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/p>\n\n<ul class=\"wp-block-list\">\n<li><h3>\u0632\u064a\u0627\u062f\u0629 \u0645\u0634\u0627\u0631\u0643\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/h3><h3><\/h3><\/li>\n<\/ul>\n\n<p>\u062a\u0633\u0627\u0639\u062f <a href=\"https:\/\/www.questionpro.com\/customer-satisfaction.html\">\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a CSAT<\/a> \u0639\u0644\u0649 \u0632\u064a\u0627\u062f\u0629 \u0645\u0634\u0627\u0631\u0643\u0629 \u0627\u0644\u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629. \u064a\u0645\u0643\u0646 \u0644\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u064a\u0646 \u0623\u0646 \u064a\u0635\u0628\u062d\u0648\u0627 \u062f\u0639\u0627\u0629 \u0644\u0644\u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u060c \u0648\u064a\u0634\u0627\u0631\u0643\u0648\u0646 \u062a\u062c\u0627\u0631\u0628\u0647\u0645 \u0627\u0644\u0625\u064a\u062c\u0627\u0628\u064a\u0629 \u0648\u064a\u062d\u0645\u0648\u0646 \u0627\u0644\u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0641\u064a \u0645\u0648\u0627\u062c\u0647\u0629 \u0627\u0644\u0634\u062f\u0627\u0626\u062f. \u0625\u0646\u0647\u0645 \u0623\u0643\u062b\u0631 \u0645\u064a\u0644\u0627 \u0644\u0644\u062a\u0641\u0627\u0639\u0644 \u0645\u0639 \u0627\u0644\u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u060c \u0648\u062a\u0642\u062f\u064a\u0645 \u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u060c \u0648\u0627\u0644\u0627\u0646\u0636\u0645\u0627\u0645 \u0625\u0644\u0649 \u0628\u0631\u0627\u0645\u062c \u0627\u0644\u0648\u0644\u0627\u0621 \u060c \u0648\u0627\u0644\u0645\u0634\u0627\u0631\u0643\u0629 \u0641\u064a \u062d\u0648\u0627\u0631\u0627\u062a \u0648\u0633\u0627\u0626\u0644 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a \u0627\u0644\u0625\u064a\u062c\u0627\u0628\u064a\u0629.<\/p>\n\n<ul class=\"wp-block-list\">\n<li><h3>\u0627\u0644\u062a\u0631\u0643\u064a\u0632 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/h3><h3><\/h3><\/li>\n<\/ul>\n\n<p>\u064a\u0633\u0627\u0639\u062f \u0642\u064a\u0627\u0633 \u062a\u0642\u064a\u064a\u0645\u0627\u062a \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0641\u064a \u0627\u0644\u062a\u0631\u0643\u064a\u0632 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u062a\u0643\u0631\u0633 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u062c\u0647\u0648\u062f\u0647\u0627 \u0644\u0641\u0647\u0645 \u0637\u0644\u0628\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0645\u0639\u0627\u0644\u062c\u062a\u0647\u0627 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0625\u0639\u0637\u0627\u0621 \u0627\u0644\u0623\u0648\u0644\u0648\u064a\u0629 \u0644\u0633\u0639\u0627\u062f\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u062a\u0639\u0645\u0644 \u0647\u0630\u0647 \u0627\u0644\u0625\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0627\u0644\u062a\u064a \u062a\u0631\u0643\u0632 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u064a\u0644 \u0639\u0644\u0649 \u062a\u0642\u0648\u064a\u0629 \u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0648\u062e\u0644\u0642 \u0627\u0644\u062b\u0642\u0629 \u0648\u062a\u062d\u0633\u064a\u0646 CSAT \u0628\u0634\u0643\u0644 \u0639\u0627\u0645.<\/p>\n\n<p>\u062a\u062d\u0642\u0642 \u0645\u0646 \u0623\u0647\u0645\u064a\u0629 \u0645\u062f\u0648\u0646\u0629 CSAT \u0644\u0645\u0639\u0631\u0641\u0629 \u0627\u0644\u0645\u0632\u064a\u062f \u0639\u0646 \u0647\u0630\u0627. \u0644\u0627 \u062a\u0646\u0633 \u0627\u0644\u062a\u062d\u0642\u0642 \u0645\u0646 <a href=\"https:\/\/www.questionpro.com\/cx\/\">\u0645\u0646\u0635\u0629 \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/a> \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0646\u0627. \u064a\u0648\u0641\u0631 \u0631\u0624\u0649 \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0641\u0639\u0644\u064a \u062a\u0633\u0627\u0639\u062f\u0643 \u0639\u0644\u0649 \u062a\u0642\u062f\u064a\u0645 \u062a\u062c\u0627\u0631\u0628 \u0639\u0645\u0644\u0627\u0621 \u0627\u0633\u062a\u062b\u0646\u0627\u0626\u064a\u0629.<\/p>\n\n<h2 class=\"wp-block-heading\" id=\"Types_of_customer_satisfaction_rating_scales\">\u0623\u0646\u0648\u0627\u0639 \u0645\u0642\u0627\u064a\u064a\u0633 \u062a\u0642\u064a\u064a\u0645 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/h2>\n\n<p>\u062a\u0633\u0627\u0639\u062f \u0645\u0642\u0627\u064a\u064a\u0633 \u0627\u0644\u062a\u0635\u0646\u064a\u0641 \u0641\u064a \u0642\u064a\u0627\u0633 <a href=\"https:\/\/usqa.questionpro.com\/blog\/customer-satisfaction-kpi\/\">\u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0644\u0631\u0636\u0627<\/a> \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u062f\u0642\u0629 \u0641\u064a <a href=\"https:\/\/www.questionpro.com\/customer-satisfaction.html\">\u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/a> \u0639\u0628\u0631 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a. \u064a\u0645\u0643\u0646 \u0644\u0644\u0628\u0627\u062d\u062b\u064a\u0646 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0645\u0642\u0627\u064a\u064a\u0633 \u062a\u0635\u0646\u064a\u0641 \u0645\u0646 \u062b\u0644\u0627\u062b \u0648\u062e\u0645\u0633 \u0648\u0633\u0628\u0639 \u0648\u0639\u0634\u0631 \u0648\u0625\u062d\u062f\u0649 \u0639\u0634\u0631\u0629 \u0646\u0642\u0637\u0629. \u064a\u0639\u062a\u0645\u062f 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class=\"wp-block-list\">\n<li><h3>\u0645\u0642\u064a\u0627\u0633 \u062a\u0635\u0646\u064a\u0641 \u0645\u0646 11 \u0646\u0642\u0637\u0629<\/h3><h3><\/h3><\/li>\n<\/ul>\n\n<p>\u064a\u0642\u064a\u0633 \u0645\u0642\u064a\u0627\u0633 \u0627\u0644\u062a\u0635\u0646\u064a\u0641 \u0647\u0630\u0627 CSAT \u0645\u0646 0-10 \u0648\u064a\u0633\u062a\u062e\u062f\u0645 \u062d\u064a\u062b \u064a\u062c\u062f \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0623\u0646\u0647 \u0645\u0646 \u0627\u0644\u0623\u0633\u0647\u0644 \u062a\u0642\u064a\u064a\u0645 \u0631\u0636\u0627\u0647\u0645. \u062a\u0633\u062a\u062e\u062f\u0645 \u0627\u0644\u0639\u062f\u064a\u062f \u0645\u0646 \u0627\u0644\u0645\u0646\u0638\u0645\u0627\u062a \u0648\u0627\u0644\u0628\u0627\u062d\u062b\u064a\u0646 \u0639\u0644\u0649 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u0639\u0627\u0644\u0645 \u0645\u0642\u064a\u0627\u0633 \u0627\u0644\u062a\u0635\u0646\u064a\u0641 \u0647\u0630\u0627 \u0644\u0623\u0646\u0647 \u064a\u0633\u0627\u0639\u062f 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decoding=\"async\" width=\"1410\" height=\"1182\" src=\"https:\/\/usqa.questionpro.com\/blog\/wp-content\/uploads\/2023\/06\/how-does-customer-satisfaction-rating-work.jpg\" alt=\"\" class=\"wp-image-795226\"\/><\/figure>\n\n<ul class=\"wp-block-list\">\n<li><h3>\u062c\u0645\u0639 \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a<\/h3><h3><\/h3><\/li>\n<\/ul>\n\n<p>\u062a\u0633\u062a\u062e\u062f\u0645 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0648\u0646\u0645\u0627\u0630\u062c \u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0648\u0627\u0644\u0645\u0631\u0627\u062c\u0639\u0627\u062a \u0639\u0628\u0631 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a \u0648\u0645\u0631\u0627\u0642\u0628\u0629 \u0648\u0633\u0627\u0626\u0644 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a \u0648\u062a\u0641\u0627\u0639\u0644\u0627\u062a \u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u062c\u0645\u0639 \u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0645\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u064a\u0645\u0643\u0646 \u0644\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0642\u0646\u0648\u0627\u062a \u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0647\u0630\u0647 \u0644\u062a\u0648\u0635\u064a\u0644 \u0623\u0641\u0643\u0627\u0631\u0647\u0645 \u0648\u062e\u0628\u0631\u0627\u062a\u0647\u0645 \u0648\u062f\u0631\u062c\u0627\u062a \u0631\u0636\u0627\u0647\u0645.<\/p>\n\n<p>\u0628\u0639\u062f \u062c\u0645\u0639 \u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u060c \u064a\u0642\u0648\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u062a\u0642\u064a\u064a\u0645 \u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a \u0628\u0646\u0627\u0621 \u0639\u0644\u0649 \u062a\u062c\u0627\u0631\u0628\u0647\u0645 \u0648\u062a\u0635\u0648\u0631\u0627\u062a\u0647\u0645 \u0627\u0644\u0634\u062e\u0635\u064a\u0629. \u062a\u0633\u062a\u062e\u062f\u0645 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0639\u0627\u062f\u0629 \u0645\u0642\u0627\u064a\u064a\u0633 \u0627\u0644\u062a\u0635\u0646\u064a\u0641 \u0644\u062a\u0642\u064a\u064a\u0645 \u0645\u0633\u062a\u0648\u064a\u0627\u062a \u0627\u0644\u0631\u0636\u0627 \u0641\u064a \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.  <\/p>\n\n<p>\u064a\u0645\u0643\u0646 \u0623\u0646 \u062a\u0643\u0648\u0646 \u0647\u0630\u0647 \u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0631\u0642\u0645\u064a\u0629 (\u0639\u0644\u0649 \u0633\u0628\u064a\u0644 \u0627\u0644\u0645\u062b\u0627\u0644 \u060c 1-5 \u060c 1-10) \u0623\u0648 \u0648\u0635\u0641\u064a\u0629 (\u0639\u0644\u0649 \u0633\u0628\u064a\u0644 \u0627\u0644\u0645\u062b\u0627\u0644 \u060c \u063a\u064a\u0631 \u0633\u0639\u064a\u062f \u0644\u0644\u063a\u0627\u064a\u0629 \u060c \u063a\u064a\u0631 \u0631\u0627\u0636 \u060c \u0645\u062d\u0627\u064a\u062f \u060c \u0631\u0627\u0636 \u060c \u0631\u0627\u0636 \u0644\u0644\u063a\u0627\u064a\u0629).<\/p>\n\n<ul class=\"wp-block-list\">\n<li><h3>\u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a<\/h3><h3><\/h3><\/li>\n<\/ul>\n\n<p>\u062a\u0642\u0648\u0645 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0628\u062a\u062d\u0644\u064a\u0644 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u0642\u064a\u0627\u0633 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u064a\u0645\u0643\u0646 \u0644\u0647\u0630\u0627 \u0627\u0644\u062a\u062d\u0644\u064a\u0644 \u062d\u0633\u0627\u0628 \u0645\u062a\u0648\u0633\u0637 \u0627\u0644\u062a\u0635\u0646\u064a\u0641\u0627\u062a \u0623\u0648 \u0627\u0644\u0646\u0633\u0628 \u0627\u0644\u0645\u0626\u0648\u064a\u0629 \u0623\u0648 \u0627\u0644\u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0625\u062d\u0635\u0627\u0626\u064a\u0629 \u0627\u0644\u0623\u062e\u0631\u0649 \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0645\u0642\u0627\u064a\u064a\u0633 \u0627\u0644\u062a\u0635\u0646\u064a\u0641. \u0648\u0627\u0644\u063a\u0631\u0636 \u0645\u0646 \u0630\u0644\u0643 \u0647\u0648 \u062a\u0642\u064a\u064a\u0645 CSAT \u0648\u0627\u0644\u0643\u0634\u0641 \u0639\u0646 \u0623\u0646\u0645\u0627\u0637 \u0627\u0644\u062a\u063a\u0630\u064a\u0629 \u0627\u0644\u0645\u0631\u062a\u062f\u0629.<\/p>\n\n<ul class=\"wp-block-list\">\n<li><h3>\u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633<\/h3><h3><\/h3><\/li>\n<\/ul>\n\n<p>\u064a\u062a\u0645 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u062a\u0631\u0648\u064a\u062c (NPS) \u0648\u062f\u0631\u062c\u0629 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CSAT) \u0648\u0646\u0642\u0627\u0637 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644 (CES) \u0648\u0645\u0642\u0627\u064a\u064a\u0633 \u0627\u0644\u0645\u0644\u0643\u064a\u0629 \u0627\u0644\u0623\u062e\u0631\u0649 \u0628\u0634\u0643\u0644 \u0634\u0627\u0626\u0639 \u0644\u0642\u064a\u0627\u0633 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u0643\u0644 \u0645\u062a\u0631 \u0644\u0647 \u0645\u0646\u0647\u062c\u064a\u062a\u0647 \u0648\u0635\u064a\u063a\u0629 \u062d\u0633\u0627\u0628\u0647 \u0644\u0642\u064a\u0627\u0633 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0643\u0645\u064a.<\/p>\n\n<ul class=\"wp-block-list\">\n<li><h3>\u062a\u0641\u0633\u064a\u0631 \u0627\u0644\u0646\u062a\u0627\u0626\u062c<\/h3><h3><\/h3><\/li>\n<\/ul>\n\n<p>\u064a\u062a\u0645 \u062a\u0642\u064a\u064a\u0645 CSAT \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0648\u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a. \u0644\u062a\u0642\u064a\u064a\u0645 \u0627\u0644\u0623\u062f\u0627\u0621 \u0648\u062a\u062d\u062f\u064a\u062f \u0645\u062c\u0627\u0644\u0627\u062a \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u060c \u0642\u0627\u0631\u0646 \u0627\u0644\u0646\u062a\u0627\u0626\u062c \u0628\u0627\u0644\u0645\u0639\u0627\u064a\u064a\u0631 \u0623\u0648 \u0645\u0639\u0627\u064a\u064a\u0631 \u0627\u0644\u0635\u0646\u0627\u0639\u0629 \u0623\u0648 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0633\u0627\u0628\u0642\u0629.<\/p>\n\n<ul class=\"wp-block-list\">\n<li><h3>\u0627\u0644\u0639\u0645\u0644 \u0648\u0627\u0644\u062a\u062d\u0633\u064a\u0646<\/h3><h3><\/h3><\/li>\n<\/ul>\n\n<p>\u064a\u0645\u0643\u0646 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0625\u0646\u0634\u0627\u0621 \u062e\u0637\u0637 \u0639\u0645\u0644 \u0628\u0646\u0627\u0621 \u0639\u0644\u0649 \u062a\u0642\u064a\u064a\u0645\u0627\u062a \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u062a\u062d\u0633\u064a\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u0642\u062f \u062a\u062a\u0636\u0645\u0646 \u0647\u0630\u0647 \u0627\u0644\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a \u062a\u0631\u0642\u064a\u0629 \u0645\u064a\u0632\u0627\u062a \u0627\u0644\u0645\u0646\u062a\u062c \u0623\u0648 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0623\u0648 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0623\u0648 \u0627\u0644\u062a\u0639\u062f\u064a\u0644\u0627\u062a \u0627\u0644\u0623\u062e\u0631\u0649 \u0644\u062a\u0644\u0628\u064a\u0629 \u062a\u0648\u0642\u0639\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/p>\n\n<ul class=\"wp-block-list\">\n<li><h3>\u0627\u0644\u0645\u0631\u0627\u0642\u0628\u0629 \u0648\u0627\u0644\u062a\u0643\u0631\u0627\u0631<\/h3><h3><\/h3><\/li>\n<\/ul>\n\n<p>\u062a\u0642\u064a\u064a\u0645 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0633\u062a\u0645\u0631. \u062a\u062a\u0639\u0642\u0628 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0645\u0631\u0648\u0631 \u0627\u0644\u0648\u0642\u062a. \u064a\u0633\u0627\u0639\u062f\u0647\u0645 \u0639\u0644\u0649 \u062a\u062d\u0644\u064a\u0644 \u062a\u0623\u062b\u064a\u0631 \u0645\u0628\u0627\u062f\u0631\u0627\u062a \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u060c \u0648\u0625\u062c\u0631\u0627\u0621 \u0627\u0644\u0645\u0632\u064a\u062f \u0645\u0646 \u0627\u0644\u062a\u0639\u062f\u064a\u0644\u0627\u062a \u062d\u0633\u0628 \u0627\u0644\u062d\u0627\u062c\u0629 \u060c \u0648\u062a\u0643\u0631\u0627\u0631 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u062a\u0647\u0645 \u0644\u062a\u062d\u0633\u064a\u0646 CSAT.<\/p>\n\n<h2 class=\"wp-block-heading\" id=\"Which_metrics_are_commonly_used_to_measure_and_rate_customer_satisfaction?\">\u0645\u0627 \u0647\u064a \u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u0629 \u0628\u0634\u0643\u0644 \u0634\u0627\u0626\u0639 \u0644\u0642\u064a\u0627\u0633 \u0648\u062a\u0642\u064a\u064a\u0645 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u061f<\/h2>\n\n<p>\u064a\u0645\u0643\u0646 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0644\u0642\u064a\u0627\u0633 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u060c \u0648\u064a\u062c\u0628 \u0639\u0644\u0649 \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0627\u0644\u062a\u0631\u0643\u064a\u0632 \u0639\u0644\u0649 \u062a\u062d\u0633\u064a\u0646 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0623\u0646 \u062a\u0643\u0648\u0646 \u0627\u0633\u062a\u0628\u0627\u0642\u064a\u0629 \u0644\u0632\u064a\u0627\u062f\u0629 \u062a\u0642\u064a\u064a\u0645\u0627\u062a \u0627\u0644\u0631\u0636\u0627. \u0639\u0646\u062f\u0645\u0627 \u064a\u062a\u0639\u0644\u0642 \u0627\u0644\u0623\u0645\u0631 <a href=\"https:\/\/usqa.questionpro.com\/blog\/ar\/how-to-measure-customer-satisfaction\/\">\u0628\u0642\u064a\u0627\u0633 CSAT<\/a> \u060c \u0647\u0646\u0627\u0643 7 \u0645\u0642\u0627\u064a\u064a\u0633 \u0631\u0626\u064a\u0633\u064a\u0629:<\/p>\n\n<ol class=\"wp-block-list\">\n<li><h3><a href=\"https:\/\/usqa.questionpro.com\/blog\/ar\/customer-effort-score-4\/\">\u0646\u0642\u0627\u0637 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644 (CES)<\/a><\/h3><\/li>\n<\/ol>\n\n<p>\u064a\u062a\u0645 \u0642\u064a\u0627\u0633 \u0646\u0642\u0627\u0637 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644 \u0644\u0644\u062a\u0641\u0627\u0639\u0644 \u0645\u0639 \u0634\u0631\u0643\u0629 \u0623\u0648 \u0623\u062f\u0627\u0621 \u0648\u0638\u064a\u0641\u0629 \u0645\u0639\u064a\u0646\u0629 \u0645\u0646 \u062e\u0644\u0627\u0644 \u062f\u0631\u062c\u0629 <a href=\"https:\/\/usqa.questionpro.com\/blog\/ar\/customer-effort-score-4\/\">\u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644<\/a>. \u064a\u0637\u0644\u0628 \u0645\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u062a\u0642\u064a\u064a\u0645 \u0645\u0633\u062a\u0648\u0649 \u062f\u0631\u062c\u0629 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644 \u0639\u0644\u0649 \u0645\u0642\u064a\u0627\u0633 (\u0639\u0644\u0649 \u0633\u0628\u064a\u0644 \u0627\u0644\u0645\u062b\u0627\u0644 \u060c 1-5 \u0623\u0648 1-10).  <\/p>\n\n<ol class=\"wp-block-list\" start=\"2\">\n<li><h3>\u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u062a\u0631\u0648\u064a\u062c (NPS)<\/h3><h3><\/h3><\/li>\n<\/ol>\n\n<p><a href=\"https:\/\/www.questionpro.com\/features\/net-promoter-score.html\">\u064a\u0642\u064a\u0645 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u062a\u0631\u0648\u064a\u062c<\/a> \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u062d\u062a\u0645\u0627\u0644\u064a\u0629 \u0623\u0646 \u064a\u0642\u062a\u0631\u062d \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0634\u0631\u0643\u0629 \u0639\u0644\u0649 \u0627\u0644\u0622\u062e\u0631\u064a\u0646. \u064a\u0637\u0644\u0628 \u0645\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u062a\u0642\u064a\u064a\u0645 \u0625\u0645\u0643\u0627\u0646\u064a\u0629 \u0625\u062d\u0627\u0644\u0629 \u0627\u0644\u0634\u0631\u0643\u0629 \u0639\u0644\u0649 \u0645\u0642\u064a\u0627\u0633 \u0645\u0646 0 \u0625\u0644\u0649 10.<\/p>\n\n<ol class=\"wp-block-list\" start=\"3\">\n<li><h3>\u0631\u0636\u0627 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CSS)<\/h3><\/li>\n<\/ol>\n\n<p>\u0631\u0636\u0627 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CSS) \u0647\u0648 \u0645\u0642\u064a\u0627\u0633 \u064a\u0633\u062a\u062e\u062f\u0645 \u0644\u0642\u064a\u0627\u0633 \u0648\u062a\u0642\u064a\u064a\u0645 CSAT \u0645\u0639 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062a\u064a \u064a\u062a\u0644\u0642\u0648\u0646\u0647\u0627. \u064a\u062a\u0639\u0644\u0642 \u0627\u0644\u0623\u0645\u0631 \u0628\u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u0629 \u0648\u0627\u0644\u062f\u0639\u0645 \u0648\u0627\u0644\u0645\u0633\u0627\u0639\u062f\u0629 \u0627\u0644\u062a\u064a \u064a\u0642\u062f\u0645\u0647\u0627 \u0645\u0645\u062b\u0644\u0648 \u0623\u0648 \u0641\u0631\u0642 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/p>\n\n<ol class=\"wp-block-list\" start=\"4\">\n<li><h3>\u062f\u0631\u062c\u0629 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CSAT)<\/h3><h3><\/h3><\/li>\n<\/ol>\n\n<p>\u062a\u0642\u064a\u0645<a href=\"https:\/\/www.questionpro.com\/cx\/csat.html\"> \u062f\u0631\u062c\u0629 \u0631\u0636\u0627<\/a> \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0633\u0639\u0627\u062f\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0645\u0646\u062a\u062c \u0623\u0648 \u062e\u062f\u0645\u0629 \u0623\u0648 \u062a\u0641\u0627\u0639\u0644 \u0645\u0639\u064a\u0646. \u0628\u0646\u0627\u0621 \u0639\u0644\u0649 \u062e\u0628\u0631\u062a\u0647\u0645 \u060c \u064a\u0637\u0644\u0628 \u0645\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u062a\u0633\u062c\u064a\u0644 \u0631\u0636\u0627\u0647\u0645 \u0639\u0644\u0649 \u0645\u0642\u064a\u0627\u0633 (\u0639\u0644\u0649 \u0633\u0628\u064a\u0644 \u0627\u0644\u0645\u062b\u0627\u0644 \u060c 1-5 \u0623\u0648 1-10). \u064a\u062d\u062f\u062f \u0645\u062a\u0648\u0633\u0637 \u0627\u0644\u062a\u0642\u064a\u064a\u0645 \u062f\u0631\u062c\u0629 CSAT \u060c \u0645\u0645\u0627 \u064a\u0634\u064a\u0631 \u0625\u0644\u0649 \u0627\u0644\u062f\u0631\u062c\u0629 \u0627\u0644\u0625\u062c\u0645\u0627\u0644\u064a\u0629 \u0644\u0644\u0631\u0636\u0627.<\/p>\n\n<ol class=\"wp-block-list\" start=\"5\">\n<li><h3>\u0645\u0639\u062f\u0644 \u0632\u0628\u062f \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CCR)<\/h3><h3><\/h3><\/li>\n<\/ol>\n\n<p><a href=\"https:\/\/usqa.questionpro.com\/blog\/ar\/%d8%b2%d8%a8%d8%af-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d8%a7%d9%84%d8%aa%d8%b9%d8%b1%d9%8a%d9%81-%d9%88%d8%a7%d9%84%d9%85%d8%b9%d8%af%d9%84-%d9%88%d8%a7%d9%84%d8%aa%d8%ad%d9%84%d9%8a%d9%84\/\">\u0645\u0639\u062f\u0644 \u0632\u0628\u062f \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/a> \u0647\u0648 \u0627\u0644\u0646\u0633\u0628\u0629 \u0627\u0644\u0645\u0626\u0648\u064a\u0629 \u0644\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0630\u064a\u0646 \u064a\u062a\u0648\u0642\u0641\u0648\u0646 \u0639\u0646 \u0627\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639 \u0634\u0631\u0643\u0629 \u062e\u0644\u0627\u0644 \u0625\u0637\u0627\u0631 \u0632\u0645\u0646\u064a \u0645\u0639\u064a\u0646. \u064a\u0634\u064a\u0631 \u0645\u0639\u062f\u0644 \u0627\u0644\u0627\u0636\u0637\u0631\u0627\u0628 \u0627\u0644\u0645\u0646\u062e\u0641\u0636 \u0625\u0644\u0649 \u0632\u064a\u0627\u062f\u0629 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0648\u0644\u0627\u0626\u0647\u0645.<\/p>\n\n<ol class=\"wp-block-list\" start=\"6\">\n<li><h3>\u0646\u0642\u0627\u0637 \u0635\u062d\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CHS)<\/h3><h3><\/h3><\/li>\n<\/ol>\n\n<p>\u0646\u0642\u0627\u0637 \u0635\u062d\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 (CHS) \u0647\u064a \u0625\u062d\u0635\u0627\u0626\u064a\u0629 \u062a\u0633\u062a\u062e\u062f\u0645 \u0644\u062a\u0642\u064a\u064a\u0645 \u0627\u0644\u0635\u062d\u0629 \u0627\u0644\u0639\u0627\u0645\u0629 \u0644\u0644\u0639\u0645\u064a\u0644 \u0623\u0648 \u0627\u0644\u062d\u0633\u0627\u0628 \u0648\u0631\u0636\u0627\u0647. \u064a\u0648\u0641\u0631 \u0635\u0648\u0631\u0629 \u0631\u0642\u0645\u064a\u0629 \u0644\u0645\u0634\u0627\u0631\u0643\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0648\u0644\u0627\u0626\u0647\u0645 \u0648\u0645\u062e\u0627\u0637\u0631 \u0627\u0644\u0627\u0636\u0637\u0631\u0627\u0628.<\/p>\n\n<ol class=\"wp-block-list\" start=\"7\">\n<li><h3>\u0645\u0631\u0627\u062c\u0639\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/h3><h3><\/h3><\/li>\n<\/ol>\n\n<p>\u064a\u0645\u0643\u0646 \u0623\u064a\u0636\u0627 \u0644\u0644\u062a\u0642\u064a\u064a\u0645\u0627\u062a \u0648\u0627\u0644\u0645\u0631\u0627\u062c\u0639\u0627\u062a \u0639\u0628\u0631 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a \u0639\u0644\u0649 \u0645\u0646\u0635\u0627\u062a \u0645\u062b\u0644 \u0645\u0648\u0627\u0642\u0639 \u0627\u0644\u0645\u0631\u0627\u062c\u0639\u0629 \u0623\u0648 \u0648\u0633\u0627\u0626\u0644 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a \u0623\u0648 \u0645\u0646\u0635\u0627\u062a \u0627\u0644\u062a\u062c\u0627\u0631\u0629 \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a\u0629 \u062a\u062d\u062f\u064a\u062f \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/p>\n\n<p>\u062a\u062d\u0642\u0642 \u0645\u0646 \u0645\u062f\u0648\u0646\u0629 <a href=\"https:\/\/usqa.questionpro.com\/blog\/metrics-to-measure-customer-satisfaction\/\">\u0645\u0642\u0627\u064a\u064a\u0633 \u0642\u064a\u0627\u0633 CSAT \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629<\/a> \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0646\u0627 \u0644\u0644\u062a\u0639\u0631\u0641 \u0639\u0644\u064a\u0647\u0627 \u0628\u0627\u0644\u062a\u0641\u0635\u064a\u0644.<\/p>\n\n<h2 class=\"wp-block-heading\" id=\"How_QuestionPro_CX_helps_in_customer_satisfaction_rating?\">\u0643\u064a\u0641 \u064a\u0633\u0627\u0639\u062f QuestionPro CX \u0641\u064a \u062a\u0642\u064a\u064a\u0645 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u061f<\/h2>\n\n<p>\u064a\u0639\u0645\u0644 \u0628\u0631\u0646\u0627\u0645\u062c QuestionPro CX \u0639\u0644\u0649 \u062a\u062d\u0633\u064a\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0645\u064a\u0632\u0627\u062a\u0647 \u0648\u0648\u0638\u0627\u0626\u0641\u0647 \u0627\u0644\u0639\u062f\u064a\u062f\u0629. \u064a\u0648\u0641\u0631 \u062d\u0644\u0648\u0644 \u0645\u0633\u062d CSAT (\u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621) \u0648 NPS (\u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u062a\u0631\u0648\u064a\u062c). \u064a\u0645\u0643\u0646 \u0644\u0628\u0631\u0646\u0627\u0645\u062c QuestionPro CX \u062a\u062d\u0633\u064a\u0646 \u062a\u0642\u064a\u064a\u0645\u0627\u062a \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0627\u0644\u0637\u0631\u0642 \u0627\u0644\u062a\u0627\u0644\u064a\u0629:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><h3>\u0645\u0633\u0648\u062d\u0627\u062a CSAT<\/h3><\/li>\n<\/ul>\n\n<p>\u064a\u062a\u064a\u062d \u0628\u0631\u0646\u0627\u0645\u062c QuestionPro CX \u0644\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0625\u0646\u0634\u0627\u0621 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a CSAT \u0648\u062a\u0648\u0632\u064a\u0639\u0647\u0627 \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u062a\u0642\u064a\u0633 \u0647\u0630\u0647 \u0627\u0644\u062f\u0631\u0627\u0633\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u0642\u0635\u0627\u0626\u064a\u0629 CSAT \u0648\u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0645\u0646\u062a\u062c \u0623\u0648 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0625\u062c\u0645\u0627\u0644\u064a\u0629. \u064a\u0645\u0643\u0646 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u062a\u062d\u0633\u064a\u0646 \u0648\u062d\u0644 \u0645\u0634\u0643\u0644\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0639\u0632\u064a\u0632 \u0627\u0644\u0631\u0636\u0627 \u0645\u0646 \u062e\u0644\u0627\u0644 \u062f\u0631\u0627\u0633\u0629 \u0627\u0644\u0631\u062f\u0648\u062f.<\/p>\n\n<ul class=\"wp-block-list\">\n<li><h3>\u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a NPS<\/h3><\/li>\n<\/ul>\n\n<p>\u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u062a\u0631\u0648\u064a\u062c \u0647\u0648 \u0645\u0624\u0634\u0631 \u0634\u0627\u0626\u0639 \u0644\u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u064a\u062a\u064a\u062d \u0628\u0631\u0646\u0627\u0645\u062c QuestionPro CX \u0644\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0625\u0646\u0634\u0627\u0621 \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a NPS \u060c \u0648\u0627\u0644\u062a\u064a \u062a\u0633\u0645\u062d \u0644\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u062a\u0633\u062c\u064a\u0644 \u0627\u062d\u062a\u0645\u0627\u0644\u064a\u0629 \u0627\u0644\u062a\u0648\u0635\u064a\u0629 \u0628\u0645\u0646\u062a\u062c \u0623\u0648 \u062e\u062f\u0645\u0629 \u0639\u0644\u0649 \u0645\u0642\u064a\u0627\u0633 \u0645\u0646 0 \u0625\u0644\u0649 10. \u062a\u0635\u0646\u0641 \u0627\u0644\u0631\u062f\u0648\u062f \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0644\u0649 \u0623\u0646\u0647\u0645 \u0645\u0631\u0648\u062c\u0648\u0646 \u0623\u0648 \u0633\u0644\u0628\u064a\u0648\u0646 \u0623\u0648 \u0645\u0646\u062a\u0642\u062f\u0648\u0646.  <\/p>\n\n<ul class=\"wp-block-list\">\n<li><h3>\u0645\u0642\u0627\u064a\u064a\u0633 \u0627\u0644\u062a\u0635\u0646\u064a\u0641<\/h3><\/li>\n<\/ul>\n\n<p>\u064a\u062a\u0645 \u0642\u064a\u0627\u0633 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0622\u0631\u0627\u0626\u0647\u0645 \u0648\u062a\u0641\u0636\u064a\u0644\u0627\u062a\u0647\u0645 \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0623\u0633\u0626\u0644\u0629 \u0645\u0642\u064a\u0627\u0633 \u0627\u0644\u062a\u0635\u0646\u064a\u0641. \u064a\u0645\u0643\u0646\u0643 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0623\u0633\u0626\u0644\u0629 \u0645\u0642\u064a\u0627\u0633 \u0644\u064a\u0643\u0631\u062a (\u0639\u0644\u0649 \u0633\u0628\u064a\u0644 \u0627\u0644\u0645\u062b\u0627\u0644 \u060c &#8220;\u0642\u064a\u0645 \u0631\u0636\u0627\u0643 \u0639\u0644\u0649 \u0645\u0642\u064a\u0627\u0633 \u0645\u0646 1 \u0625\u0644\u0649 5&#8221;) \u0623\u0648 \u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u0645\u0642\u064a\u0627\u0633 \u0627\u0644\u062a\u0641\u0627\u0636\u0644\u064a \u0627\u0644\u062f\u0644\u0627\u0644\u064a (\u0639\u0644\u0649 \u0633\u0628\u064a\u0644 \u0627\u0644\u0645\u062b\u0627\u0644 \u060c &#8220;\u0642\u064a\u0645 \u062c\u0648\u062f\u0629 \u0627\u0644\u0645\u0646\u062a\u062c \u0639\u0644\u0649 \u0645\u0642\u064a\u0627\u0633 \u0645\u0646 \u0636\u0639\u064a\u0641 \u0625\u0644\u0649 \u0645\u0645\u062a\u0627\u0632&#8221;).<\/p>\n\n<ul class=\"wp-block-list\">\n<li><h3>\u0631\u062f\u0648\u062f \u0627\u0644\u0641\u0639\u0644 \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u062d\u0642\u064a\u0642\u064a<\/h3><\/li>\n<\/ul>\n\n<p>\u064a\u062a\u064a\u062d \u0628\u0631\u0646\u0627\u0645\u062c QuestionPro CX \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u062c\u0645\u0639 \u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0641\u0639\u0644\u064a \u0648\u0645\u0639\u0627\u0644\u062c\u0629 \u0645\u0634\u0627\u0643\u0644 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u064a\u0645\u0643\u0646 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u062a\u0635\u062d\u064a\u062d \u0627\u0644\u0645\u0634\u0643\u0644\u0627\u062a \u0648\u062a\u062d\u0633\u064a\u0646 CSAT \u0645\u0646 \u062e\u0644\u0627\u0644 \u062a\u0633\u062c\u064a\u0644 \u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0641\u0639\u0644\u064a. \u0647\u0630\u0627 \u0627\u0644\u0646\u0647\u062c \u0627\u0644\u0627\u0633\u062a\u0628\u0627\u0642\u064a \u064a\u0639\u0632\u0632 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062b\u0642\u062a\u0647\u0645.<\/p>\n\n<ul class=\"wp-block-list\">\n<li><h3>\u0631\u0624\u0649 \u0642\u0627\u0628\u0644\u0629 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\u0648\u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0627\u0644\u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u0646\u0641\u064a\u0630 \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0645\u0634\u0627\u0639\u0631 \u0648\u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0627\u062a\u062c\u0627\u0647\u0627\u062a \u0648\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0627\u0644\u0646\u0635.  <\/p>\n\n<p>\u064a\u0645\u0643\u0646 \u0644\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u062a\u062d\u0633\u064a\u0646 \u0645\u0646\u062a\u062c\u0627\u062a\u0647\u0627 \u0648\u062e\u062f\u0645\u0627\u062a\u0647\u0627 \u0648\u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u062a\u0639\u0631\u0641 \u0639\u0644\u0649 \u0627\u0644\u0645\u0648\u0636\u0648\u0639\u0627\u062a \u0627\u0644\u0634\u0627\u0626\u0639\u0629 \u0623\u0648 \u0646\u0642\u0627\u0637 \u0627\u0644\u0623\u0644\u0645.<\/p>\n\n<ul class=\"wp-block-list\">\n<li><h3>\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0634\u062e\u0635\u064a\u0629<\/h3><\/li>\n<\/ul>\n\n<p>\u064a\u062d\u062a\u0648\u064a <a href=\"https:\/\/www.questionpro.com\/cx\/\">\u0628\u0631\u0646\u0627\u0645\u062c QuestionPro CX<\/a> \u0639\u0644\u0649 \u062e\u064a\u0627\u0631\u0627\u062a \u062a\u062e\u0635\u064a\u0635 \u062a\u062a\u064a\u062d \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0625\u062c\u0631\u0627\u0621 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u062a\u0644\u0628\u064a \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a\u0647\u0627 \u0627\u0644\u0641\u0631\u064a\u062f\u0629. \u064a\u0639\u062f \u0627\u0644\u062a\u062e\u0635\u064a\u0635 \u062c\u0632\u0621\u0627 \u0645\u0647\u0645\u0627 \u0645\u0646 \u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u062a\u0639\u0644\u064a\u0642\u0627\u062a \u062f\u0642\u064a\u0642\u0629 \u0648\u0632\u064a\u0627\u062f\u0629 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\u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0645\u064a\u0632\u0627\u062a \u0648\u0642\u062f\u0631\u0627\u062a QuestionPro CX \u0644\u062a\u0642\u064a\u064a\u0645 \u062a\u0642\u064a\u064a\u0645\u0627\u062a \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u062a\u062d\u062a\u0648\u064a \u0627\u0644\u0645\u0646\u0635\u0629 \u0639\u0644\u0649 \u0623\u062f\u0648\u0627\u062a \u0644\u062c\u0645\u0639 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u062d\u0644\u064a\u0644 \u0628\u064a\u0627\u0646\u0627\u062a \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0625\u064a\u062c\u0627\u062f \u0645\u062c\u0627\u0644\u0627\u062a \u0644\u0644\u062a\u063a\u064a\u064a\u0631 \u0648\u0627\u062a\u062e\u0627\u0630 \u062e\u0637\u0648\u0627\u062a \u0644\u062a\u062d\u0633\u064a\u0646 \u062a\u0642\u064a\u064a\u0645\u0627\u062a \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/p>\n\n<p><\/p><p style=\"text-align: center;\"><a href=\"https:\/\/www.questionpro.com\/a\/showEntry.do?mode=cx&#038;classID=1063&#038;sourceRef=blog-cx\" target=\"_blank\" rel=\"noopener\"><button>\u0646\u0633\u062e\u0629 \u062a\u062c\u0631\u064a\u0628\u064a\u0629 \u0645\u062c\u0627\u0646\u064a\u0629<\/button><\/a> <a href=\"https:\/\/www.questionpro.com\/cx\/\" rel=\"noopener\"><button>\u062a\u0639\u0644\u0645 \u0627\u0644\u0645\u0632\u064a\u062f<\/button><\/a><\/p><p><\/p>\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1685599337299\"><strong class=\"schema-faq-question\">\u0645\u0627 \u0647\u0648 \u0627\u0644\u062a\u0642\u064a\u064a\u0645 \u0627\u0644\u0645\u062b\u0627\u0644\u064a \u0644\u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u061f<\/strong> <p class=\"schema-faq-answer\">\u064a\u0645\u0643\u0646 \u0623\u0646 \u062a\u062e\u062a\u0644\u0641 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\u0642\u064a\u0627\u0633 \u0645\u0639\u062f\u0644 CSAT \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u062a\u0642\u0646\u064a\u0627\u062a \u0645\u062b\u0644 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u060c \u0648\u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u062a\u0631\u0648\u064a\u062c (NPS) \u060c \u0648\u0645\u0631\u0627\u062c\u0639\u0627\u062a \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a \u060c \u0648\u0634\u0643\u0627\u0648\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u060c \u0648\u062a\u0643\u0631\u0627\u0631 \u0627\u0644\u0623\u0639\u0645\u0627\u0644.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1685599451635\"><strong class=\"schema-faq-question\">\u0643\u0645 \u0639\u062f\u062f \u0627\u0644\u0646\u0642\u0627\u0637 \u0627\u0644\u062a\u064a \u064a\u062a\u0645 \u062a\u0642\u064a\u064a\u0645\u0647\u0627 \u0645\u0646 \u0642\u0628\u0644 \u0627\u0644\u0639\u0645\u064a\u0644\u061f<\/strong> <p class=\"schema-faq-answer\">\u064a\u062a\u0645 \u062d\u0633\u0627\u0628 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0646 \u0637\u0631\u064a\u0642 \u0637\u0631\u062d \u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u0645\u062a\u0639\u0644\u0642\u0629 \u0628\u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u060c \u0648\u0627\u0644\u062a\u064a \u064a\u062a\u0645 \u062a\u0646\u0633\u064a\u0642\u0647\u0627 \u0641\u064a \u0645\u0642\u064a\u0627\u0633 \u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u064a\u062a\u0631\u0627\u0648\u062d \u0645\u0646 1-3 \u0623\u0648 1-5 \u0623\u0648 1-10.<br><\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1685599478906\"><strong class=\"schema-faq-question\">\u0645\u0627 \u0647\u0648 \u0623\u0647\u0645 \u0639\u0627\u0645\u0644 \u0644\u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u061f<\/strong> <p class=\"schema-faq-answer\">\u0641\u0647\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0644\u062e\u062f\u0645\u0629 \u0648\u0627\u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0647\u064a \u0627\u0644\u0645\u062a\u063a\u064a\u0631\u0627\u062a \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0627\u0644\u062b\u0644\u0627\u062b\u0629 \u0627\u0644\u062a\u064a \u062a\u0624\u062b\u0631 \u0639\u0644\u0649 \u0631\u0636\u0627 \u0627\u0644\u0645\u0633\u062a\u0647\u0644\u0643 \u0627\u0644\u062d\u062f\u064a\u062b.<\/p> <\/div> <\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u0643\u062b\u064a\u0631\u0627 \u0645\u0627 \u064a\u0633\u062a\u062e\u062f\u0645 \u062a\u0635\u0646\u064a\u0641 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u0644\u062a\u0646\u0628\u0624 \u0628\u0646\u062c\u0627\u062d \u0623\u0648 \u0641\u0634\u0644 \u0628\u0631\u0646\u0627\u0645\u062c \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a 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Monitor your KPIs closely and use the results to enhance business activities.","inLanguage":"ar"},"inLanguage":"ar"},{"@type":"Question","@id":"https:\/\/qa-release.questionpro.com\/blog\/ar\/%d8%aa%d9%82%d9%8a%d9%8a%d9%85-%d8%b1%d8%b6%d8%a7-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d9%85%d8%a7-%d9%87%d9%88-%d8%af%d9%84%d9%8a%d9%84-%d9%84%d9%85%d8%aa%d8%a7%d8%a8%d8%b9%d8%a9\/#faq-question-1685599426872","position":3,"url":"https:\/\/qa-release.questionpro.com\/blog\/ar\/%d8%aa%d9%82%d9%8a%d9%8a%d9%85-%d8%b1%d8%b6%d8%a7-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d9%85%d8%a7-%d9%87%d9%88-%d8%af%d9%84%d9%8a%d9%84-%d9%84%d9%85%d8%aa%d8%a7%d8%a8%d8%b9%d8%a9\/#faq-question-1685599426872","name":"How is customer rating measured?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"CSAT rate can be quantified using techniques such as customer surveys, Net Promoter Score (NPS), internet reviews, customer complaints, and repeat business.","inLanguage":"ar"},"inLanguage":"ar"},{"@type":"Question","@id":"https:\/\/qa-release.questionpro.com\/blog\/ar\/%d8%aa%d9%82%d9%8a%d9%8a%d9%85-%d8%b1%d8%b6%d8%a7-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d9%85%d8%a7-%d9%87%d9%88-%d8%af%d9%84%d9%8a%d9%84-%d9%84%d9%85%d8%aa%d8%a7%d8%a8%d8%b9%d8%a9\/#faq-question-1685599451635","position":4,"url":"https:\/\/qa-release.questionpro.com\/blog\/ar\/%d8%aa%d9%82%d9%8a%d9%8a%d9%85-%d8%b1%d8%b6%d8%a7-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d9%85%d8%a7-%d9%87%d9%88-%d8%af%d9%84%d9%8a%d9%84-%d9%84%d9%85%d8%aa%d8%a7%d8%a8%d8%b9%d8%a9\/#faq-question-1685599451635","name":"How many points is the customer rating?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Customer satisfaction is calculated by asking questions regarding the customer's experience, which are formatted into a survey scale ranging from 1-3, 1-5, or 1-10.<br\/>","inLanguage":"ar"},"inLanguage":"ar"},{"@type":"Question","@id":"https:\/\/qa-release.questionpro.com\/blog\/ar\/%d8%aa%d9%82%d9%8a%d9%8a%d9%85-%d8%b1%d8%b6%d8%a7-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d9%85%d8%a7-%d9%87%d9%88-%d8%af%d9%84%d9%8a%d9%84-%d9%84%d9%85%d8%aa%d8%a7%d8%a8%d8%b9%d8%a9\/#faq-question-1685599478906","position":5,"url":"https:\/\/qa-release.questionpro.com\/blog\/ar\/%d8%aa%d9%82%d9%8a%d9%8a%d9%85-%d8%b1%d8%b6%d8%a7-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d9%85%d8%a7-%d9%87%d9%88-%d8%af%d9%84%d9%8a%d9%84-%d9%84%d9%85%d8%aa%d8%a7%d8%a8%d8%b9%d8%a9\/#faq-question-1685599478906","name":"What is the most important factor for customer satisfaction?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Customer understanding, service, and technology are the three key variables that influence modern consumer satisfaction.","inLanguage":"ar"},"inLanguage":"ar"}]}},"featured_image_src":"https:\/\/qa-release.questionpro.com\/blog\/wp-content\/uploads\/2023\/06\/customer-satisfaction-rating.jpg","featured_image_src_square":"https:\/\/qa-release.questionpro.com\/blog\/wp-content\/uploads\/2023\/06\/customer-satisfaction-rating.jpg","author_info":{"display_name":"Ken Peterson","author_link":"https:\/\/qa-release.questionpro.com\/blog\/ar\/author\/ken\/"},"_links":{"self":[{"href":"https:\/\/qa-release.questionpro.com\/blog\/ar\/wp-json\/wp\/v2\/posts\/798902","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/qa-release.questionpro.com\/blog\/ar\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/qa-release.questionpro.com\/blog\/ar\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/qa-release.questionpro.com\/blog\/ar\/wp-json\/wp\/v2\/users\/46"}],"replies":[{"embeddable":true,"href":"https:\/\/qa-release.questionpro.com\/blog\/ar\/wp-json\/wp\/v2\/comments?post=798902"}],"version-history":[{"count":1,"href":"https:\/\/qa-release.questionpro.com\/blog\/ar\/wp-json\/wp\/v2\/posts\/798902\/revisions"}],"predecessor-version":[{"id":798903,"href":"https:\/\/qa-release.questionpro.com\/blog\/ar\/wp-json\/wp\/v2\/posts\/798902\/revisions\/798903"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/qa-release.questionpro.com\/blog\/ar\/wp-json\/wp\/v2\/media\/795258"}],"wp:attachment":[{"href":"https:\/\/qa-release.questionpro.com\/blog\/ar\/wp-json\/wp\/v2\/media?parent=798902"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/qa-release.questionpro.com\/blog\/ar\/wp-json\/wp\/v2\/categories?post=798902"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/qa-release.questionpro.com\/blog\/ar\/wp-json\/wp\/v2\/tags?post=798902"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}