{"id":799512,"date":"2020-03-26T05:18:20","date_gmt":"2020-03-26T05:18:20","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%d8%a7%d9%84%d8%a8%d8%b1%d9%8a%d8%af-%d8%a7%d9%84%d8%a5%d9%84%d9%83%d8%aa%d8%b1%d9%88%d9%86%d9%8a-nps-%d8%a7%d9%84%d8%af%d9%84%d9%8a%d9%84-%d8%a7%d9%84%d9%83%d8%a7%d9%85%d9%84-%d9%85%d8%b9-%d8%a3\/"},"modified":"2020-03-26T05:18:20","modified_gmt":"2020-03-26T05:18:20","slug":"%d8%a7%d9%84%d8%a8%d8%b1%d9%8a%d8%af-%d8%a7%d9%84%d8%a5%d9%84%d9%83%d8%aa%d8%b1%d9%88%d9%86%d9%8a-nps-%d8%a7%d9%84%d8%af%d9%84%d9%8a%d9%84-%d8%a7%d9%84%d9%83%d8%a7%d9%85%d9%84-%d9%85%d8%b9-%d8%a3","status":"publish","type":"post","link":"https:\/\/qa-release.questionpro.com\/blog\/ar\/%d8%a7%d9%84%d8%a8%d8%b1%d9%8a%d8%af-%d8%a7%d9%84%d8%a5%d9%84%d9%83%d8%aa%d8%b1%d9%88%d9%86%d9%8a-nps-%d8%a7%d9%84%d8%af%d9%84%d9%8a%d9%84-%d8%a7%d9%84%d9%83%d8%a7%d9%85%d9%84-%d9%85%d8%b9-%d8%a3\/","title":{"rendered":"\u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a NPS &#8211; \u0627\u0644\u062f\u0644\u064a\u0644 \u0627\u0644\u0643\u0627\u0645\u0644 \u0645\u0639 \u0623\u0645\u062b\u0644\u0629 + 20 \u0646\u0635\u064a\u062d\u0629"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">\u064a\u062a\u0645 \u0625\u0631\u0633\u0627\u0644 <a href=\"https:\/\/www.questionpro.com\/net-promoter-score\/\">\u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0644\u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u062a\u0631\u0648\u064a\u062c (NPS) \u0644\u0645\u0637\u0627\u0644\u0628\u0629<\/a> \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0627\u0644\u0625\u062c\u0627\u0628\u0629 \u0639\u0644\u0649 \u0633\u0624\u0627\u0644 \u0642\u0635\u064a\u0631 \u0648\u062a\u0642\u064a\u064a\u0645\u0643 \u0639\u0644\u0649 \u0645\u0642\u064a\u0627\u0633 \u0645\u0646 0-10. \u0625\u0646\u0647 \u0623\u062d\u062f \u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0644\u0642\u064a\u0627\u0633 \u0646\u062c\u0627\u062d \u0627\u0644\u0639\u0645\u0644. \u064a\u0642\u064a\u0633 \u0633\u0624\u0627\u0644 NPS \u0627\u062d\u062a\u0645\u0627\u0644\u064a\u0629 \u0642\u064a\u0627\u0645 \u0634\u062e\u0635 \u0645\u0627 \u0628\u0625\u062d\u0627\u0644\u0629 \u0645\u0624\u0633\u0633\u062a\u0643 \u0625\u0644\u0649 \u0623\u0635\u062f\u0642\u0627\u0626\u0647 \u0623\u0648 \u0632\u0645\u0644\u0627\u0626\u0647. \u0643\u0645\u0627 \u0623\u0646\u0647 \u064a\u0633\u0627\u0639\u062f \u0639\u0644\u0649 \u062a\u0642\u062f\u064a\u0631 \u0627\u0644\u0645\u0628\u064a\u0639\u0627\u062a \u0627\u0644\u0645\u0633\u062a\u0642\u0628\u0644\u064a\u0629 \u0648\u0628\u0627\u0644\u062a\u0627\u0644\u064a \u0646\u0645\u0648 \u0627\u0644\u0634\u0631\u0643\u0629.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><span data-preserver-spaces=\"true\"> <\/span> \u064a\u0633\u0627\u0639\u062f\u0643 <a class=\"_e75a791d-denali-editor-page-rtfLink\" href=\"https:\/\/www.questionpro.com\/features\/net-promoter-score.html\" target=\"_blank\" rel=\"noopener noreferrer\"><span data-preserver-spaces=\"true\">\u0633\u0624\u0627\u0644 \u0627\u0633\u062a\u0637\u0644\u0627\u0639 Net Promoter Score<\/span><\/p>\n<p><\/a><span data-preserver-spaces=\"true\"> \u0639\u0644\u0649 \u0641\u0647\u0645 \u0645\u0646 \u0647\u0645 \u0639\u0645\u0644\u0627\u0624\u0643 \u0627\u0644\u0645\u062e\u0644\u0635\u0648\u0646 \u0648\u0645\u0646 \u0642\u062f \u064a\u0643\u0648\u0646 \u0645\u0635\u062f\u0631 \u0645\u062e\u0627\u0637\u0631\u0629. <\/span><a class=\"_e75a791d-denali-editor-page-rtfLink\" href=\"https:\/\/usqa.questionpro.com\/blog\/net-promoter-score-calculation\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span data-preserver-spaces=\"true\">\u062d\u0633\u0627\u0628 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u062a\u0631\u0648\u064a\u062c<\/span><\/p>\n<p><\/a><span data-preserver-spaces=\"true\">  \u064a\u0633\u0627\u0639\u062f\u0643 \u0639\u0644\u0649 \u062a\u0635\u0646\u064a\u0641 \u0639\u0645\u0644\u0627\u0626\u0643 \u0625\u0644\u0649 \u062b\u0644\u0627\u062b \u0641\u0626\u0627\u062a \u060c \u0627\u0644\u0645\u0646\u062a\u0642\u062f\u064a\u0646 \u0648\u0627\u0644\u0645\u0631\u0648\u062c\u064a\u0646 \u0648\u0627\u0644\u0633\u0644\u0628\u064a\u064a\u0646 \u060c \u0628\u0646\u0627\u0621 \u0639\u0644\u0649 \u0643\u064a\u0641\u064a\u0629 \u062a\u0642\u064a\u064a\u0645\u0647\u0645 \u0644\u0643 \u0641\u064a \u0633\u0624\u0627\u0644 NPS. \u0643\u0645\u0627 \u064a\u062a\u064a\u062d \u0644\u0643 \u0645\u0639\u0631\u0641\u0629 \u0645\u0648\u0642\u0641\u0643 \u0641\u064a\u0645\u0627 \u064a\u062a\u0639\u0644\u0642 \u0628\u0645\u0646\u0627\u0641\u0633\u064a\u0643 \u0639\u0646 \u0637\u0631\u064a\u0642  <\/span><a class=\"_e75a791d-denali-editor-page-rtfLink\" href=\"https:\/\/usqa.questionpro.com\/blog\/nps-benchmarks\/\" target=\"_blank\" rel=\"noopener noreferrer\"><br \/>\n  <span data-preserver-spaces=\"true\">\u0645\u0639\u0627\u064a\u064a\u0631 NPS<\/span><br \/>\n<\/a><span data-preserver-spaces=\"true\">. <\/span> <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0639\u0644\u0649 \u0627\u0644\u0631\u063a\u0645 \u0645\u0646 \u0623\u0646\u0647 \u0642\u062f \u064a\u0628\u062f\u0648 \u0623\u0646\u0647 \u0644\u064a\u0633 \u0645\u0634\u0643\u0644\u0629 \u0643\u0628\u064a\u0631\u0629 \u0641\u064a \u0645\u0637\u0627\u0644\u0628\u0629 \u0627\u0644\u0623\u0634\u062e\u0627\u0635 \u0628\u0645\u0646\u062d\u0643 \u062f\u0631\u062c\u0629 NPS \u060c \u0625\u0644\u0627 \u0623\u0646 \u0643\u062a\u0627\u0628\u0629 \u0628\u0631\u064a\u062f \u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a <a href=\"https:\/\/usqa.questionpro.com\/blog\/nps-score\/\">NPS<\/a> \u064a\u0645\u0643\u0646 \u0623\u0646 \u062a\u0643\u0648\u0646 \u0645\u0647\u0645\u0629 \u0634\u0627\u0642\u0629 \u0628\u0639\u0636 \u0627\u0644\u0634\u064a\u0621 \u0625\u0630\u0627 \u0644\u0645 \u062a\u0647\u062a\u0645 \u0628\u0627\u0644\u0623\u0634\u064a\u0627\u0621 \u0627\u0644\u0635\u063a\u064a\u0631\u0629 &#8211; \u0627\u0644\u0623\u0634\u064a\u0627\u0621 \u0627\u0644\u0635\u063a\u064a\u0631\u0629 \u0627\u0644\u062a\u064a \u064a\u0645\u0643\u0646 \u0623\u0646 \u062a\u062d\u062f\u062b \u0641\u0631\u0642\u0627 \u0643\u0628\u064a\u0631\u0627.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0628\u0646\u0627\u0621 \u0639\u0644\u0649 \u062a\u062c\u0631\u0628\u062a\u0646\u0627 \u060c \u0641\u0643\u0631\u0646\u0627 \u0641\u064a \u0645\u0634\u0627\u0631\u0643\u0629 \u0628\u0639\u0636 \u0627\u0644\u0648\u062c\u0628\u0627\u062a \u0627\u0644\u0633\u0631\u064a\u0639\u0629 \u0645\u0646 \u0625\u062c\u0631\u0627\u0621 \u0627\u0644\u0622\u0644\u0627\u0641 \u0645\u0646 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a NPS \u0645\u0639\u0643. \u0641\u064a\u0645\u0627 \u064a\u0644\u064a \u0628\u0639\u0636 \u0627\u0644\u0646\u0635\u0627\u0626\u062d \u0627\u0644\u062a\u064a \u0633\u062a\u062d\u0635\u0644 \u0639\u0644\u0649 \u0645\u0639\u062f\u0644 \u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0645\u0631\u062a\u0641\u0639 \u0645\u0646 \u0631\u0633\u0627\u0626\u0644 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0627\u0644\u062e\u0627\u0635\u0629 \u0628 NPS.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">\u0623\u0645\u062b\u0644\u0629 \u0639\u0644\u0649 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a NPS \u0644\u0642\u064a\u0627\u0633 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u062a\u0631\u0648\u064a\u062c \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0643<\/span><\/h2>\n<ol>\n<li style=\"font-weight: 400;\">\n<h4><span style=\"font-weight: 400;\">\u0642\u0627\u0644\u0628 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a NPS \u0644\u0644\u0639\u0645\u064a\u0644<\/span><\/h4>\n<\/li>\n<\/ol>\n<p style=\"padding-left: 40px;\"><b>\u0627\u0644\u0645\u0648\u0636\u0648\u0639: <\/b><span style=\"font-weight: 400;\">\u0645\u0644\u0627\u062d\u0638\u0627\u062a\u0643 \u0627\u0644\u0635\u0627\u062f\u0642\u0629 \u064a\u0645\u0643\u0646 \u0623\u0646 \u062a\u062d\u062f\u062b \u0641\u0631\u0642\u0627 \u061b \u064a\u0631\u062c\u0649 \u062a\u0642\u064a\u064a\u0645\u0646\u0627.<\/span><\/p>\n<p style=\"padding-left: 40px;\"><b>\u062c\u0633\u0645:<\/b><\/p>\n<p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">\u0623\u0647\u0644\u0627\u064b&lt; \u0627\u0633\u0645&gt; \u0648<\/span><\/p>\n<p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">\u0644\u0642\u062f \u0643\u0646\u062a \u062a\u0633\u062a\u062e\u062f\u0645 &lt;\u0627\u0633\u0645&gt; \u0627\u0644\u0645\u0646\u062a\u062c \/ \u0627\u0644\u062e\u062f\u0645\u0629 \u0644\u0628\u0639\u0636 \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0622\u0646. \u0634\u0643\u0631\u0627 \u0644\u0627\u062e\u062a\u064a\u0627\u0631\u0643 \u0644\u0646\u0627 \u0639\u0644\u0649 \u0627\u0644\u0622\u062e\u0631\u064a\u0646.<\/span><\/p>\n<p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">\u0647\u0644 \u064a\u0645\u0643\u0646\u0643 \u062a\u062e\u0635\u064a\u0635 \u0628\u0636\u0639 \u062f\u0642\u0627\u0626\u0642 \u0644\u0644\u0625\u062c\u0627\u0628\u0629 \u0639\u0644\u0649 \u0647\u0630\u0627 &lt;\u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639 *&gt; \u0648\u0645\u0633\u0627\u0639\u062f\u062a\u0646\u0627 \u0641\u064a \u062a\u062d\u0633\u064a\u0646 \u062e\u062f\u0645\u0627\u062a\u0646\u0627 \u0628\u0634\u0643\u0644 \u0623\u0643\u0628\u0631.<\/span><\/p>\n<p style=\"padding-left: 40px;\"><img decoding=\"async\" class=\"alignnone size-full wp-image-94779\" src=\"https:\/\/usqa.questionpro.com\/blog\/wp-content\/uploads\/2020\/03\/nps-email.png\" alt=\"NPS-\u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a\" width=\"957\" height=\"181\"><\/p>\n<p style=\"padding-left: 40px;\">* \u0633\u064a\u0643\u0648\u0646 \u0627\u0644\u0631\u0627\u0628\u0637 \u0646\u0634\u0637\u064b\u0627 \u062d\u062a\u0649&lt; \u062a\u0627\u0631\u064a\u062e&gt; .<\/p>\n<p style=\"padding-left: 40px;\">* \u0633\u064a\u062a\u0645 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0645 \u062c\u0645\u0639\u0647\u0627 \u0644\u0636\u0645\u0627\u0646 \u0627\u0644\u062c\u0648\u062f\u0629 \u0641\u0642\u0637.<\/p>\n<p style=\"padding-left: 40px;\">* \u0646\u062d\u0646 \u0646\u0642\u062f\u0631 \u062e\u0635\u0648\u0635\u064a\u062a\u0643 \u0648\u0644\u0627 \u0646\u0628\u064a\u0639 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u0634\u062e\u0635\u064a\u0629 \u0644\u0623\u0637\u0631\u0627\u0641 \u062b\u0627\u0644\u062b\u0629.<\/p>\n<p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">\u0646\u062d\u0646 \u0646\u0642\u062f\u0631 \u0648\u0642\u062a\u0643 \u0648\u0645\u0644\u0627\u062d\u0638\u0627\u062a\u0643.<\/span><\/p>\n<p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">\u0634\u0643\u0631\u064b\u0627 \u0644\u0643\u060c<\/span><\/p>\n<p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">&lt;\u0627\u0633\u0645&gt;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0625\u0630\u0627 \u0643\u0627\u0646 \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0627\u0644\u062e\u0627\u0635 \u0628\u0643 \u064a\u062a\u0643\u0648\u0646 \u0645\u0646 \u0623\u0643\u062b\u0631 \u0645\u0646 \u0633\u0624\u0627\u0644 \u0648\u0627\u062d\u062f\u060c \u0641\u0642\u0645 \u0628\u062a\u0636\u0645\u064a\u0646 \u0627\u0631\u062a\u0628\u0627\u0637 \u0625\u0644\u0649 \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0641\u064a \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a NPS.  <\/span><\/p>\n<ol start=\"2\">\n<li style=\"font-weight: 400;\">\n<h4><span style=\"font-weight: 400;\">\u0642\u0627\u0644\u0628 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a NPS \u0644\u0644\u0645\u0648\u0638\u0641\u064a\u0646<\/span><\/h4>\n<\/li>\n<\/ol>\n<p style=\"padding-left: 40px;\"><b>\u0645\u0648\u0636\u0648\u0639: <\/b>\u0647\u0644 \u062a\u062d\u0628 \u0627\u0644\u0639\u0645\u0644 \u0647\u0646\u0627\u061f <span style=\"font-weight: 400;\"> \u0623\u062c\u0628 \u0639\u0644\u0649 \u0627\u0633\u062a\u0628\u064a\u0627\u0646 NPS \u0644\u0644\u0645\u0648\u0638\u0641\u064a\u0646.<\/span><\/p>\n<p style=\"padding-left: 40px;\"><b>\u062c\u0633\u0645:<\/b><\/p>\n<p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">\u0623\u0647\u0644\u0627\u064b&lt; \u0627\u0633\u0645&gt; \u0648<\/span><\/p>\n<p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">\u0634\u0643\u0631\u0627 \u0644\u0643\u0648\u0646\u0643 \u062c\u0632\u0621\u0627 \u0645\u0646 \u0641\u0631\u064a\u0642\u0646\u0627. \u0646\u062d\u0646 \u0646\u0642\u062f\u0631 \u0645\u0633\u0627\u0647\u0645\u062a\u0643 \u0641\u064a \u0646\u0645\u0648 \u0647\u0630\u0647 \u0627\u0644\u0645\u0646\u0638\u0645\u0629 \u0648\u0646\u0648\u062f \u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0645\u0644\u0627\u062d\u0638\u0627\u062a\u0643.<\/span><\/p>\n<p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">\u0623\u0637\u0644\u0628 \u0645\u0646\u0643 \u0627\u0644\u0625\u062c\u0627\u0628\u0629 \u0639\u0644\u0649 \u0627\u0644\u0633\u0624\u0627\u0644 \u0623\u062f\u0646\u0627\u0647.<\/span><\/p>\n<p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">&lt;Embed_Question&gt;<\/span><\/p>\n<p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">\u0646\u0624\u0643\u062f \u0644\u0643\u0645 \u0623\u0646 \u0627\u0644\u0631\u062f \u0633\u064a\u0628\u0642\u0649 \u0633\u0631\u064a\u0627 \u062a\u0645\u0627\u0645\u0627.<\/span><\/p>\n<p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">\u0634\u0643\u0631\u064b\u0627 \u0644\u0643\u060c<\/span><\/p>\n<p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">&lt;\u0627\u0633\u0645&gt;<\/span><\/p>\n<h3>20 \u0646\u0635\u064a\u062d\u0629 \u0644\u062c\u0639\u0644 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a NPS \u0641\u0639\u0627\u0644\u0629<\/h3>\n<p>\u064a\u062a\u0645 \u0625\u062c\u0631\u0627\u0621 \u0645\u0639\u0638\u0645 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u062a\u0631\u0648\u064a\u062c (NPS) \u0639\u0628\u0631 \u0631\u0633\u0627\u0626\u0644 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a. \u0625\u0646\u0647\u0627 \u0645\u0631\u064a\u062d\u0629 \u0648\u0633\u0647\u0644\u0629 \u0627\u0644\u0625\u0631\u0633\u0627\u0644 \u0648\u0627\u0644\u062a\u062a\u0628\u0639 \u0648\u0627\u0644\u062a\u0639\u0628\u0626\u0629. \u0648\u0645\u0639 \u0630\u0644\u0643\u060c \u0641\u0625\u0646 \u0645\u0639\u062f\u0644\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0623\u0642\u0644 \u0645\u0646 5\u066a\u060c \u0648\u0647\u0648 \u0623\u0645\u0631 \u064a\u062f\u0639\u0648 \u0625\u0644\u0649 \u0627\u0644\u0642\u0644\u0642. \u0633\u0646\u0634\u0627\u0631\u0643 10 \u0646\u0635\u0627\u0626\u062d \u0623\u0648 \u062d\u064a\u0644 \u0644\u062c\u0639\u0644 <a href=\"https:\/\/usqa.questionpro.com\/blog\/email-surveys\/\">\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a<\/a> \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0643 \u0641\u064a Net Promoter Score (NPS) \u0623\u0643\u062b\u0631 \u0641\u0639\u0627\u0644\u064a\u0629 \u0648\u062a\u062d\u0633\u064a\u0646 \u0645\u0639\u062f\u0644\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629.<\/p>\n<h4>1. \u0636\u0639 \u0639\u0644\u0627\u0645\u0629 \u062a\u062c\u0627\u0631\u064a\u0629 \u0639\u0644\u0649 \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a NPS \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0643<\/h4>\n<p>\u0645\u0646 \u0627\u0644\u0645\u0647\u0645 \u062a\u062e\u0635\u064a\u0635 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a\u0643 \u0644\u062a\u0639\u0643\u0633 \u0633\u0645\u0627\u062a \u0639\u0644\u0627\u0645\u062a\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0648\u0623\u0644\u0648\u0627\u0646\u0643 \u0648\u0634\u0639\u0627\u0631\u0627\u062a\u0643 \u0648\u0645\u0627 \u0625\u0644\u0649 \u0630\u0644\u0643. \u0625\u0646\u0647 \u064a\u0636\u0641\u064a \u0645\u0635\u062f\u0627\u0642\u064a\u0629 \u0639\u0644\u0649 \u0631\u0633\u0627\u0626\u0644 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0648\u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0643 \u0648\u064a\u062d\u0633\u0646 \u0645\u0639\u062f\u0644\u0627\u062a \u0627\u0644\u0641\u062a\u062d \u0648\u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0628\u0634\u0643\u0644 \u0643\u0628\u064a\u0631. \u064a\u0645\u0643\u0646\u0643 \u0623\u064a\u0636\u0627 \u062a\u0639\u062f\u064a\u0644 \u0644\u063a\u0629 \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0643 \u0644\u062a\u0639\u0643\u0633 \u0643\u064a\u0641\u064a\u0629 \u062a\u0648\u0627\u0635\u0644 \u0639\u0644\u0627\u0645\u062a\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u060c \u0633\u0648\u0627\u0621 \u0643\u0627\u0646\u062a \u0627\u0644\u0645\u0635\u0637\u0644\u062d\u0627\u062a \u0623\u0648 \u0627\u0644\u0639\u0628\u0627\u0631\u0627\u062a \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0623\u0648 \u0627\u0644\u0639\u0628\u0627\u0631\u0629 \u0627\u0644\u062a\u064a \u062a\u062d\u062b \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645 \u0639\u0644\u0649 \u0627\u062a\u062e\u0627\u0630 \u0625\u062c\u0631\u0627\u0621 (CTAs) \u0648\u0645\u0627 \u0625\u0644\u0649 \u0630\u0644\u0643.<\/p>\n<h4>2. \u0625\u0636\u0641\u0627\u0621 \u0627\u0644\u0637\u0627\u0628\u0639 \u0627\u0644\u0634\u062e\u0635\u064a \u0639\u0644\u0649 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0643<\/h4>\n<p>\u0647\u0630\u0627 \u0645\u0647\u0645 \u0644\u0644\u063a\u0627\u064a\u0629 \u060c \u0648\u0631\u0628\u0645\u0627 \u0627\u0644\u0639\u0646\u0635\u0631 \u0627\u0644\u0623\u0643\u062b\u0631 \u0625\u0647\u0645\u0627\u0644\u0627 \u0641\u064a \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a. \u0623\u0638\u0647\u0631 \u062a\u062e\u0635\u064a\u0635 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0643 \u0623\u0646\u0647 \u064a\u0639\u0632\u0632 \u0645\u0639\u062f\u0644\u0627\u062a \u0627\u0644\u0641\u062a\u062d \u0648\u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0628\u0634\u0643\u0644 \u0643\u0628\u064a\u0631. \u0648\u0641\u0642\u0627 \u0644\u0645\u0633\u062d \u062d\u062f\u064a\u062b \u060c \u064a\u0639\u062a\u0642\u062f 74\u066a \u0645\u0646 \u0645\u062c\u062a\u0645\u0639 \u0627\u0644\u062a\u0633\u0648\u064a\u0642 \u0623\u0646 \u0627\u0644\u062a\u062e\u0635\u064a\u0635 \u064a\u062d\u0633\u0646 \u0645\u0639\u062f\u0644\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0648\u0627\u0644\u0645\u0634\u0627\u0631\u0643\u0629.<\/p>\n<h4>3. \u0627\u0633\u0623\u0644 \u0639\u0646 \u0627\u0644\u0623\u0633\u0628\u0627\u0628<\/h4>\n<p>\u062a\u0637\u0644\u0628 \u0627\u0644\u0639\u062f\u064a\u062f \u0645\u0646 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a NPS \u0627\u0644\u062a\u0642\u064a\u064a\u0645\u0627\u062a \u0648\u0644\u0643\u0646 \u0644\u064a\u0633 \u0627\u0644\u0623\u0633\u0628\u0627\u0628 \u0627\u0644\u0643\u0627\u0645\u0646\u0629 \u0648\u0631\u0627\u0621 \u062a\u0642\u064a\u064a\u0645\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u0645\u0627 \u0644\u0645 \u062a\u0643\u0646 \u0644\u062f\u064a\u0643 \u0627\u0644\u0623\u0633\u0628\u0627\u0628 \u060c \u0643\u064a\u0641 \u064a\u0645\u0643\u0646\u0643 \u0627\u0644\u0639\u0645\u0644 \u0639\u0644\u0649 \u062a\u062d\u0633\u064a\u0646 <a href=\"https:\/\/www.questionpro.com\/cx\/\">\u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/a> \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0643\u061f \u0644\u0627 \u062a\u062e\u0627\u0641\u0648\u0627. \u0633\u064a\u0643\u0648\u0646 \u0639\u0645\u0644\u0627\u0624\u0643 \u0623\u0643\u062b\u0631 \u0645\u0646 \u0633\u0639\u062f\u0627\u0621 \u0644\u0625\u0639\u0644\u0627\u0645\u0643 \u0628\u0630\u0644\u0643.<\/p>\n<h4>4. \u0627\u062c\u0639\u0644\u0647\u0627 \u0642\u0635\u064a\u0631\u0629<\/h4>\n<p>\u0644\u0627 \u062a\u063a\u0641\u0644 \u0639\u0646 \u062a\u0631\u0643\u064a\u0632 \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u060c \u0648\u0627\u0637\u0631\u062d \u0627\u0644\u0643\u062b\u064a\u0631 \u0645\u0646 \u0627\u0644\u0623\u0633\u0626\u0644\u0629. \u0643\u0644\u0645\u0627 \u0632\u0627\u062f \u0639\u062f\u062f \u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u062a\u064a \u062a\u0636\u064a\u0641\u0647\u0627 \u060c \u0632\u0627\u062f \u0639\u062f\u062f \u0627\u0644\u0623\u0634\u062e\u0627\u0635 \u0627\u0644\u0630\u064a\u0646 \u0633\u062a\u062e\u0633\u0631\u0647\u0645. \u0627\u062c\u0639\u0644 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a NPS \u0642\u0635\u064a\u0631\u0629 \u0648\u0628\u0633\u064a\u0637\u0629 \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0623\u0641\u0636\u0644 \u0627\u0644\u0646\u062a\u0627\u0626\u062c.<\/p>\n<h4>5. \u0625\u062c\u0631\u0627\u0621 \u0627\u062e\u062a\u0628\u0627\u0631\u0627\u062a A \/ B<\/h4>\n<p>\u0625\u0646\u0647 \u0645\u062b\u0627\u0644\u064a \u0644\u0625\u062c\u0631\u0627\u0621 \u0627\u062e\u062a\u0628\u0627\u0631\u0627\u062a A \/ B \u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0643 \u0648\u0645\u0639\u0631\u0641\u0629 \u0623\u064a\u0647\u0627 \u064a\u0639\u0645\u0644 \u0628\u0634\u0643\u0644 \u0623\u0641\u0636\u0644. \u0633\u062a\u0643\u0648\u0646 \u0647\u0630\u0647 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0645\u0641\u064a\u062f\u0629 \u0644\u0623\u064a <a href=\"https:\/\/usqa.questionpro.com\/blog\/nps-campaign\/\">\u062d\u0645\u0644\u0629 NPS \u0645\u0633\u062a\u0642\u0628\u0644\u064a\u0629<\/a> \u0633\u062a\u062c\u0631\u064a\u0647\u0627. \u0627\u0633\u062a\u062e\u062f\u0645 \u0647\u0630\u0647 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0644\u062a\u062d\u0633\u064a\u0646 <a href=\"https:\/\/usqa.questionpro.com\/blog\/good-survey-response-rate\/\">\u0645\u0639\u062f\u0644\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0644\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639<\/a>.<\/p>\n<h4>6. \u0627\u0644\u062c\u0648\u0627\u0644 \u0623\u0648\u0644\u0627<\/h4>\n<p>\u064a\u0634\u064a\u0631 \u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u062d\u062f\u064a\u062b \u0625\u0644\u0649 \u0623\u0646 \u0623\u0643\u062b\u0631 \u0645\u0646 75\u066a \u0645\u0646 \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u064a\u0646 \u0641\u064a \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u064a\u0643\u0645\u0644\u0648\u0646 \u0627\u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0639\u0644\u0649 \u0647\u0648\u0627\u062a\u0641\u0647\u0645 \u0627\u0644\u0645\u062d\u0645\u0648\u0644\u0629. \u0648\u063a\u0646\u064a \u0639\u0646 \u0627\u0644\u0642\u0648\u0644 \u060c \u064a\u062c\u0628 \u0623\u0646 \u062a\u0643\u0648\u0646 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a\u0643 \u0645\u062a\u0648\u0627\u0641\u0642\u0629 \u0645\u0639 \u0627\u0644\u062c\u0648\u0627\u0644 \u060c \u0623\u0648 \u0642\u062f \u064a\u0643\u0648\u0646 \u0644\u062f\u064a\u0643 \u0645\u0639\u062f\u0644\u0627\u062a \u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0645\u0646\u062e\u0641\u0636\u0629.<\/p>\n<h4>7. \u062a\u062d\u0641\u064a\u0632 \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0643<\/h4>\n<p>\u0627\u0645\u0646\u062d \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u064a\u0646 \u0641\u064a \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0623\u0648 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u062d\u0627\u0641\u0632\u0627 \u0644\u0645\u0644\u0621 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a\u0643. \u0642\u062f \u064a\u0643\u0648\u0646 \u0647\u0630\u0627 \u0642\u0633\u064a\u0645\u0629 \u0623\u0648 \u062e\u0635\u0645\u0627 \u0639\u0644\u0649 \u0639\u0645\u0644\u064a\u0629 \u0627\u0644\u0634\u0631\u0627\u0621 \u0627\u0644\u062a\u0627\u0644\u064a\u0629 \u060c \u0623\u0648 \u0635\u064a\u062d\u0629 \u0639\u0644\u0649 \u0648\u0633\u0627\u0626\u0644 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a \u060c \u0648\u0645\u0627 \u0625\u0644\u0649 \u0630\u0644\u0643. \u0645\u0647\u0645\u0627 \u0643\u0627\u0646 \u0627\u0644\u0623\u0645\u0631 \u060c \u0627\u062c\u0639\u0644\u0647 \u064a\u0633\u062a\u062d\u0642 \u0648\u0642\u062a\u0647\u0645.<\/p>\n<h4>8. \u062a\u0630\u0643\u064a\u0631 \u0645\u0631\u0629 \u0648\u0627\u062d\u062f\u0629<\/h4>\n<p>\u0644\u0646 \u064a\u0633\u062a\u062c\u064a\u0628 \u062c\u0645\u064a\u0639 \u0639\u0645\u0644\u0627\u0626\u0643 \u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a\u0643. \u064a\u0645\u0643\u0646\u0643 \u062a\u0630\u0643\u064a\u0631\u0647\u0645 \u0628\u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u060c \u0644\u0643\u0646 \u0644\u0627 \u062a\u0628\u0627\u0644\u063a \u0641\u064a \u0630\u0644\u0643. \u0630\u0643\u0631\u0647\u0645 \u0645\u0631\u0629 \u0648\u0627\u062d\u062f\u0629 \u060c \u0648\u0647\u0630\u0627 \u064a\u062c\u0628 \u0623\u0646 \u064a\u0643\u0648\u0646 \u0643\u0627\u0641\u064a\u0627 \u060c \u0644\u0627 \u062a\u0632\u0639\u062c \u0639\u0645\u0644\u0627\u0626\u0643 \u0644\u0625\u0644\u063a\u0627\u0621 \u0627\u0644\u0627\u0634\u062a\u0631\u0627\u0643 \u0645\u0646 \u0631\u0633\u0627\u0626\u0644 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0643.<\/p>\n<h4>9. \u062a\u062c\u0646\u0628 \u0627\u0644\u0623\u0633\u0645\u0627\u0621 \u0627\u0644\u0645\u0633\u062a\u0639\u0627\u0631\u0629 \u0644\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a<\/h4>\n<p>\u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0623\u062a\u064a \u0645\u0646 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0623\u0648 \u0627\u0644\u062a\u0633\u0648\u064a\u0642 \u0623\u0648 \u0627\u0644\u0623\u0633\u0645\u0627\u0621 \u0627\u0644\u0645\u0633\u062a\u0639\u0627\u0631\u0629 \u0644\u0644\u0641\u0631\u064a\u0642 \u0644\u0647\u0627 \u0645\u0639\u062f\u0644\u0627\u062a \u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0623\u0642\u0644 \u0645\u0646 \u0631\u0633\u0627\u0626\u0644 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0627\u0644\u0648\u0627\u0631\u062f\u0629 \u0645\u0646 \u0627\u0644\u0623\u0641\u0631\u0627\u062f. \u0625\u0630\u0627 \u0643\u0646\u062a \u062a\u062c\u0631\u064a \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0644\u0644\u0639\u0645\u0644\u0627\u0621 \u060c \u0641\u062f\u0639\u0647\u0645 \u064a\u0623\u062a\u0648\u0646 \u0645\u0646 \u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0623\u0648 \u0631\u0626\u064a\u0633 \u0623\u0648 \u0645\u062f\u064a\u0631 \u0641\u0631\u064a\u0642 \u0646\u062c\u0627\u062d \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/p>\n<h4>10. \u0648\u0642\u062a \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0643<\/h4>\n<p>\u0641\u0642\u0637 \u0644\u0623\u0646 \u0627\u0644\u0623\u0634\u062e\u0627\u0635 \u064a\u0645\u0643\u0646\u0647\u0645 \u0625\u062c\u0631\u0627\u0621 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0639\u0628\u0631 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a \u0641\u064a \u0623\u064a \u0648\u0642\u062a \u0645\u0646 \u0627\u0644\u064a\u0648\u0645 \u0644\u0627 \u064a\u0639\u0646\u064a \u0623\u0646\u0643 \u0644\u0633\u062a \u0628\u062d\u0627\u062c\u0629 \u0625\u0644\u0649 \u062a\u0648\u0642\u064a\u062a\u0647\u0627 \u0628\u0634\u0643\u0644 \u0635\u062d\u064a\u062d. \u0636\u0639 \u0641\u064a \u0627\u0639\u062a\u0628\u0627\u0631\u0643 \u0633\u0627\u0639\u0627\u062a \u0627\u0644\u0639\u0645\u0644 \u060c \u0648\u0623\u064a \u0639\u0637\u0644\u0627\u062a \u0623\u0648 \u0623\u062d\u062f\u0627\u062b \u0643\u0628\u0631\u0649 \u0642\u0627\u062f\u0645\u0629 \u060c \u0648\u0645\u0627 \u0625\u0644\u0649 \u0630\u0644\u0643. \u0647\u0630\u0627 \u0623\u0645\u0631 \u0628\u0627\u0644\u063a \u0627\u0644\u0623\u0647\u0645\u064a\u0629 \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0645\u0639\u062f\u0644 \u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0635\u062d\u064a \u0644\u0644\u0645\u0633\u062d.<\/p>\n<h4>11. \u062a\u0636\u0645\u064a\u0646 \u0633\u0624\u0627\u0644 \u0641\u064a \u0631\u0633\u0627\u0644\u0629 \u0628\u0631\u064a\u062f \u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a<\/h4>\n<p><span style=\"font-weight: 400;\">\u0628\u062f\u0644\u0627 \u0645\u0646 \u0645\u0637\u0627\u0644\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0627\u0644\u0646\u0642\u0631 \u0641\u0648\u0642 \u0627\u0631\u062a\u0628\u0627\u0637 \u064a\u0646\u0642\u0644\u0647\u0645 \u0625\u0644\u0649 \u0635\u0641\u062d\u0629 \u0623\u062e\u0631\u0649 \u060c <\/span><span style=\"font-weight: 400;\">\u0642\u0645 \u0628\u062a\u0636\u0645\u064a\u0646 \u0633\u0624\u0627\u0644 NPS \u0641\u064a \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a<\/span><span style=\"font-weight: 400;\">. \u0633\u064a\u0633\u0647\u0644 \u0639\u0644\u064a\u0647\u0645 \u0627\u0644\u0625\u062c\u0627\u0628\u0629 \u0639\u0644\u0649 \u0627\u0644\u0633\u0624\u0627\u0644. \u0643\u0644 \u0645\u0627 \u0639\u0644\u064a\u0647\u0645 \u0641\u0639\u0644\u0647 \u0647\u0648 \u0627\u0644\u0646\u0642\u0631 \u0639\u0644\u0649 \u0632\u0631. \u0628\u0633\u0628\u0628 \u0647\u0630\u0647 \u0627\u0644\u0633\u0647\u0648\u0644\u0629 \u0648\u0627\u0644\u0633\u0631\u0639\u0629 \u060c \u0633\u064a\u062a\u062d\u0633\u0646 \u0645\u0639\u062f\u0644 \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0628\u0634\u0643\u0644 \u0643\u0628\u064a\u0631.  <\/span><\/p>\n<h4>12. \u0642\u0635\u064a\u0631\u0629 \u0648\u0647\u0634<\/h4>\n<p><span data-preserver-spaces=\"true\">\u064a\u062c\u0628 \u0623\u0646 \u064a\u0643\u0648\u0646 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a NPS \u0645\u0648\u062c\u0632\u0627 \u0648\u0645\u0628\u0627\u0634\u0631\u0627. \u064a\u062c\u0628 \u0623\u0646 \u064a\u0643\u0648\u0646 \u0645\u0648\u0636\u0648\u0639 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0648\u0646\u0635\u0647 \u0641\u064a \u0635\u0644\u0628 \u0627\u0644\u0645\u0648\u0636\u0648\u0639 \u0628\u062d\u064a\u062b \u0644\u0627 \u064a\u062d\u062a\u0627\u062c \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0625\u0644\u0649 \u0642\u0636\u0627\u0621 \u0627\u0644\u0643\u062b\u064a\u0631 \u0645\u0646 \u0627\u0644\u0648\u0642\u062a \u0641\u064a \u0642\u0631\u0627\u0621\u0629 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a. \u0643\u0644\u0645\u0627 \u0637\u0627\u0644\u062a \u0645\u062f\u0629 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u060c \u0632\u0627\u062f \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0630\u064a \u064a\u0642\u0636\u0648\u0646\u0647 \u0641\u064a \u0642\u0631\u0627\u0621\u062a\u0647 \u0648\u0628\u0627\u0644\u062a\u0627\u0644\u064a \u062a\u0642\u0644 \u0641\u0631\u0635 \u0627\u0644\u0625\u062c\u0627\u0628\u0629 \u0639\u0644\u0649 \u0627\u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u0627\u0644\u062e\u0627\u0635 \u0628\u0643.  <\/span><span style=\"font-weight: 400;\">\u064a\u062a\u0639\u0644\u0642 \u0627\u0644\u0623\u0645\u0631 \u0628\u0627\u0644\u0627\u0633\u062a\u0641\u0627\u062f\u0629 \u0645\u0646 \u062a\u0644\u0643 \u0627\u0644\u0646\u0627\u0641\u0630\u0629 \u0627\u0644\u0632\u0645\u0646\u064a\u0629 \u0627\u0644\u0642\u0635\u064a\u0631\u0629 \u0644\u0627\u0647\u062a\u0645\u0627\u0645\u0647\u0645 \u0648\u0639\u0645\u0644\u0647\u0645. \u0627\u0633\u062a\u062e\u062f\u0645 <a href=\"https:\/\/www.questionpro.com\/survey-templates\/net-promoter-score-nps-survey\/\">\u0642\u0627\u0644\u0628 \u0627\u0633\u062a\u0637\u0644\u0627\u0639 NPS<\/a> \u0625\u0630\u0627 \u0643\u0646\u062a \u062a\u0631\u063a\u0628 \u0641\u064a \u062a\u0636\u0645\u064a\u0646 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0623\u0648 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0644\u0649 \u0645\u0648\u0642\u0639 \u0627\u0644\u0648\u064a\u0628 \u0627\u0644\u062e\u0627\u0635 \u0628\u0643.<\/span><\/p>\n<h4>13. \u0644\u0627 \u062a\u062d\u064a\u062f \u0639\u0646 \u0627\u0644\u0633\u064a\u0627\u0642<\/h4>\n<p><span style=\"font-weight: 400;\">\u064a\u062c\u0628 \u0623\u0646 \u064a\u0643\u0648\u0646 \u0627\u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u0645\u0648\u062c\u0632\u0627 \u0648\u064a\u062a\u0643\u0648\u0646 \u0645\u0646 \u0633\u0624\u0627\u0644 \u062a\u0633\u062c\u064a\u0644 \u0648\u0633\u0624\u0627\u0644 \u0646\u0635\u064a \u0645\u0641\u062a\u0648\u062d \u0644\u0644\u0633\u0645\u0627\u062d \u0644\u0647\u0645 \u0628\u0645\u0634\u0627\u0631\u0643\u0629 \u0627\u0644\u0623\u0633\u0628\u0627\u0628 \u0627\u0644\u0643\u0627\u0645\u0646\u0629 \u0648\u0631\u0627\u0621 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0639\u0645\u0644\u0627\u0626\u0647\u0645. \u0627\u0637\u0631\u062d \u0623\u0633\u0626\u0644\u0629 \u0628\u062d\u064a\u062b \u062a\u0633\u0627\u0639\u062f\u0643 \u0639\u0644\u0649 \u062a\u062d\u0644\u064a\u0644 \u0643\u064a\u0641\u064a\u0629 \u062a\u062c\u0631\u0628\u0629 \u0639\u0645\u0644\u0643 \u0648\u0645\u0627 \u0625\u0630\u0627 \u0643\u0627\u0646\u062a \u0633\u062a\u0633\u062a\u0645\u0631 \u0641\u064a \u0627\u0644\u0639\u0644\u0627\u0642\u0629 \u0641\u064a \u0627\u0644\u0645\u0633\u062a\u0642\u0628\u0644.  <\/span><\/p>\n<h4>14. \u0625\u0631\u0633\u0627\u0644 \u0645\u0646 \u062d\u0633\u0627\u0628 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0627\u0644\u0634\u062e\u0635\u064a \u0627\u0644\u062e\u0627\u0635 \u0628\u0643<\/h4>\n<p><span style=\"font-weight: 400;\">\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u062d\u0633\u0627\u0628 \u0645\u0633\u062a\u0639\u0627\u0631 \u0645\u062b\u0644 feedback@abc.com \u064a\u0628\u062f\u0648 \u0639\u0627\u0645\u0627 \u0648\u0628\u0627\u0631\u062f\u0627 \u0644\u0644\u063a\u0627\u064a\u0629. \u0628\u062f\u0644\u0627 \u0645\u0646 \u0630\u0644\u0643 \u060c \u0623\u0631\u0633\u0644 \u0628\u0631\u064a\u062f\u0627 \u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a\u0627 NPS \u0645\u0646 \u062d\u0633\u0627\u0628 \u064a\u0628\u062f\u0648 \u0623\u0643\u062b\u0631 \u0625\u0646\u0633\u0627\u0646\u064a\u0629. \u0639\u0644\u0649 \u0633\u0628\u064a\u0644 \u0627\u0644\u0645\u062b\u0627\u0644 \u060c john.smith@abc.com.<\/span><\/p>\n<h4>15. \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644<\/h4>\n<p><span style=\"font-weight: 400;\">\u0623\u0631\u0633\u0644 \u0628\u0631\u064a\u062f\u0627 \u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a\u0627 \u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639 NPS \u0645\u0639 \u0645\u0631\u0627\u0639\u0627\u0629 \u0631\u062d\u0644\u062a\u0647\u0645. \u0639\u0644\u0649 \u0633\u0628\u064a\u0644 \u0627\u0644\u0645\u062b\u0627\u0644 \u060c \u0644\u0642\u064a\u0627\u0633 \u0643\u064a\u0641\u064a\u0629 \u062a\u0623\u062b\u064a\u0631 \u062d\u062f\u062b \u0623\u0648 \u0639\u0645\u0644\u064a\u0629 \u0634\u0631\u0627\u0621 \u0639\u0644\u0649 \u062a\u062c\u0631\u0628\u062a\u0647\u0645 \u060c \u0642\u0645 \u0628\u0625\u062c\u0631\u0627\u0621 \u0627\u0633\u062a\u0637\u0644\u0627\u0639 NPS \u0645\u0628\u0627\u0634\u0631\u0629 \u0628\u0639\u062f \u0627\u0644\u062d\u062f\u062b. \u0623\u0648 \u0644\u0642\u064a\u0627\u0633 \u0631\u062d\u0644\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0635\u0627\u0645\u062a\u0629 \u060c \u064a\u0645\u0643\u0646\u0643 \u0623\u064a\u0636\u0627 \u0625\u0631\u0633\u0627\u0644 \u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u0643\u0644 \u062b\u0644\u0627\u062b\u0629 \u0623\u0634\u0647\u0631 \u0623\u0648 \u0645\u0631\u062a\u064a\u0646 \u0641\u064a \u0627\u0644\u0633\u0646\u0629. \u0641\u064a \u0627\u0644\u062d\u0627\u0644\u0629 \u0627\u0644\u0623\u062e\u064a\u0631\u0629 \u060c \u0633\u062a\u062a\u0645\u0643\u0646 \u0645\u0646 \u062a\u062d\u062f\u064a\u062f \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0633\u0644\u0628\u064a\u064a\u0646 \u0642\u0631\u064a\u0628\u0627 \u0648\u0645\u0646\u0639\u0647\u0645 \u0645\u0646 \u0623\u0646 \u064a\u0635\u0628\u062d\u0648\u0627 \u0645\u0646\u062a\u0642\u062f\u064a\u0646. \u0633\u064a\u0642\u0648\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0633\u0639\u062f\u0627\u0621 \u0628\u062a\u0642\u064a\u064a\u0645 \u0639\u0645\u0644\u0643 \u062c\u064a\u062f\u0627 \u060c \u0645\u0645\u0627 \u0633\u064a\u0624\u062f\u064a \u0625\u0644\u0649  <\/span><a href=\"https:\/\/usqa.questionpro.com\/blog\/nps-considered-good-net-promoter-score\/\"><span style=\"font-weight: 400;\">\u062f\u0631\u062c\u0629 NPS \u062c\u064a\u062f\u0629<\/span><\/a><span style=\"font-weight: 400;\">. \u0623\u064a\u0636\u0627 \u060c \u0645\u0646 \u0627\u0644\u0645\u062d\u062a\u0645\u0644 \u0623\u0646 \u064a\u0633\u062a\u0645\u0631\u0648\u0627 \u0641\u064a \u0643\u0648\u0646\u0647\u0645 \u0639\u0645\u0644\u0627\u0626\u0643 \u0648\u064a\u0648\u0635\u0648\u0646 \u0628\u0639\u0645\u0644\u0643 \u0641\u064a \u0627\u0644\u0645\u0633\u062a\u0642\u0628\u0644. <a href=\"https:\/\/usqa.questionpro.com\/blog\/nps-score\/\">\u062f\u0631\u062c\u0629 NPS<\/a> \u0647\u064a \u0645\u0624\u0634\u0631 \u0639\u0644\u0649 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0645\u0627 \u064a\u0634\u0639\u0631 \u0628\u0647 \u0639\u0645\u0644\u0627\u0624\u0643 \u062a\u062c\u0627\u0647 \u0639\u0645\u0644\u0643.<\/span><\/p>\n<h4>16. \u062d\u062f\u062f \u0627\u0644\u0642\u0648\u0627\u0644\u0628<\/h4>\n<p><span data-preserver-spaces=\"true\">\u0644\u062a\u0648\u0641\u064a\u0631 \u0627\u0644\u0648\u0642\u062a \u060c \u0627\u0633\u062a\u062e\u062f\u0645<a href=\"https:\/\/www.questionpro.com\/help\/assessments\/system-email-template.html\"> \u0642\u0648\u0627\u0644\u0628 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a<\/a> NPS \u0627\u0644\u062a\u064a \u062c\u0631\u0628\u0647\u0627 \u0648\u0627\u062e\u062a\u0628\u0631\u0647\u0627 \u0627\u0644\u0639\u062f\u064a\u062f \u0645\u0646 \u0627\u0644\u0628\u0627\u062d\u062b\u064a\u0646.<\/span><\/p>\n<h4>17. \u0637\u0631\u064a\u0642\u0629 \u0627\u0644\u062a\u0648\u0632\u064a\u0639<\/h4>\n<p><span style=\"font-weight: 400;\">\u064a\u0645\u0643\u0646 \u0623\u0646 \u062a\u0643\u0648\u0646 \u0647\u0646\u0627\u0643 \u0637\u0631\u0642 \u0645\u062e\u062a\u0644\u0641\u0629 \u0644\u0644\u0648\u0635\u0648\u0644 \u0625\u0644\u0649 \u0639\u0645\u0644\u0627\u0621 B2B \u0648 B2C. \u064a\u0624\u062b\u0631 \u0627\u062e\u062a\u064a\u0627\u0631 \u0627\u0644\u0646\u0638\u0627\u0645 \u0627\u0644\u0623\u0633\u0627\u0633\u064a \u0627\u0644\u0645\u0646\u0627\u0633\u0628 \u0639\u0644\u0649 \u0645\u0639\u062f\u0644 \u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0627\u0633\u062a\u0637\u0644\u0627\u0639 NPS. \u0627\u0628\u062d\u062b \u0639\u0646 \u0627\u0644\u0628\u0631\u0627\u0645\u062c \u0627\u0644\u062a\u064a \u062a\u0642\u062f\u0645 \u0637\u0631\u0642 \u062a\u0648\u0632\u064a\u0639 \u0645\u062e\u062a\u0644\u0641\u0629 \u0644\u0644\u0648\u0635\u0648\u0644 \u0625\u0644\u0649 \u062c\u0645\u0647\u0648\u0631\u0643 \u0627\u0644\u0645\u0633\u062a\u0647\u062f\u0641.<\/span><\/p>\n<h4>18. \u062d\u0627\u0646 \u0627\u0644\u0648\u0642\u062a \u0644\u0625\u0631\u0633\u0627\u0644 \u0628\u0631\u064a\u062f \u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a NPS<\/h4>\n<p><span style=\"font-weight: 400;\">\u0628\u0646\u0627\u0621 \u0639\u0644\u0649 \u0628\u062d\u062b\u0646\u0627 \u060c \u0627\u0643\u062a\u0634\u0641\u0646\u0627 \u0623\u0646 \u064a\u0648\u0645 \u0627\u0644\u062b\u0644\u0627\u062b\u0627\u0621 \u060c 10-11 \u0635\u0628\u0627\u062d\u0627 \u060c \u0647\u0648 <\/span><span style=\"font-weight: 400;\">\u0623\u0641\u0636\u0644 \u0648\u0642\u062a \u0644\u0625\u0631\u0633\u0627\u0644 \u0627\u0633\u062a\u0637\u0644\u0627\u0639<\/span><span style=\"font-weight: 400;\">. \u0623\u064a\u0636\u0627 \u060c \u0627\u0644\u0623\u0633\u0628\u0648\u0639 4 \u0647\u0648 \u0623\u0641\u0636\u0644 \u0623\u0633\u0628\u0648\u0639 \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0645\u0639\u062f\u0644 \u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0645\u0631\u062a\u0641\u0639 \u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a\u0643.<\/span><\/p>\n<h4>19. \u0627\u0644\u062a\u0643\u0631\u0627\u0631\u0627\u062a<\/h4>\n<p><span style=\"font-weight: 400;\">\u0625\u0630\u0627 \u0644\u0645 \u062a\u062a\u0644\u0642 \u0631\u062f\u0627 \u0628\u0639\u062f \u0627\u0644\u0631\u0633\u0627\u0644\u0629 \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a\u0629 \u0627\u0644\u0623\u0648\u0644\u0649\u060c \u0641\u0623\u0631\u0633\u0644 \u0631\u0633\u0627\u0644\u0629 \u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a\u0629 \u0644\u0644\u0645\u062a\u0627\u0628\u0639\u0629. \u064a\u0645\u0643\u0646 \u0627\u0639\u062a\u0628\u0627\u0631 \u0625\u0631\u0633\u0627\u0644 \u0645\u0627 \u064a\u0635\u0644 \u0625\u0644\u0649 3 \u0631\u0633\u0627\u0626\u0644 \u0628\u0631\u064a\u062f \u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0625\u062c\u0627\u0628\u062a\u0647\u0645 \u0631\u0642\u0645\u0627 \u0645\u0646\u0627\u0633\u0628\u0627.  <\/span><\/p>\n<h4>20. \u0645\u062a\u0648\u0627\u0641\u0642 \u0645\u0639 \u0627\u0644\u062c\u0648\u0627\u0644<\/h4>\n<p><span style=\"font-weight: 400;\">\u0642\u0628\u0644 \u0627\u0644\u0625\u0631\u0633\u0627\u0644 \u0625\u0644\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u060c \u0627\u062e\u062a\u0628\u0631 \u0643\u064a\u0641\u064a\u0629 \u0639\u0631\u0636 \u0628\u0631\u064a\u062f NPS \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0639\u0644\u0649 \u0645\u0646\u0635\u0627\u062a \u0645\u062a\u0646\u0642\u0644\u0629 \u0645\u062e\u062a\u0644\u0641\u0629. \u0625\u0630\u0627 \u0643\u0627\u0646 \u0646\u0635 \u0633\u0624\u0627\u0644 NPS \u0637\u0648\u064a\u0644\u0627 \u060c \u0641\u0642\u062f \u0644\u0627 \u064a\u0628\u062f\u0648 \u062c\u064a\u062f\u0627 \u0639\u0644\u0649 \u0627\u0644\u0647\u0627\u062a\u0641 \u0627\u0644\u0645\u062d\u0645\u0648\u0644.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0628\u064a\u0646\u0645\u0627 \u0628\u0634\u0643\u0644 \u0639\u0627\u0645 \u060c \u064a\u062a\u0645 \u0625\u0631\u0633\u0627\u0644 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a NPS \u0625\u0644\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u060c \u0648\u064a\u0645\u0643\u0646 \u0625\u0631\u0633\u0627\u0644\u0647\u0627 \u0625\u0644\u0649 \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646 \u0623\u064a\u0636\u0627. \u064a\u0642\u064a\u0633\u0648\u0646 \u0627\u062d\u062a\u0645\u0627\u0644\u064a\u0629 \u0642\u064a\u0627\u0645\u0647\u0645 \u0628\u0625\u062d\u0627\u0644\u0629 \u0645\u0646\u0635\u0628 \u0641\u064a \u0645\u0624\u0633\u0633\u062a\u0643 \u0625\u0644\u0649 \u0623\u0635\u062f\u0642\u0627\u0626\u0647\u0645. \u0648\u0641\u064a \u0645\u062b\u0644 \u0647\u0630\u0647 \u0627\u0644\u062d\u0627\u0644\u0627\u062a\u060c \u0641\u0625\u0646  <\/span>\u064a\u0645\u0643\u0646 \u0623\u0646 \u062a\u0639\u0645\u0644 <a href=\"https:\/\/usqa.questionpro.com\/blog\/employee-net-promoter-score-enps\/\"><span style=\"font-weight: 400;\">\u062f\u0631\u062c\u0629 NPS \u0644\u0644\u0645\u0648\u0638\u0641\u064a\u0646<\/span><\/p>\n<p><\/a><span style=\"font-weight: 400;\"> \u0643\u0645\u0624\u0634\u0631 \u0639\u0644\u0649 \u0631\u0636\u0627 \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">\u0643\u064a\u0641\u064a\u0629 \u062a\u062d\u0633\u064a\u0646 \u0645\u0639\u062f\u0644\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a NPS \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0633\u0637\u0648\u0631 \u0645\u0648\u0636\u0648\u0639 \u0641\u0639\u0627\u0644\u0629<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u062a\u0644\u0639\u0628 \u0633\u0637\u0648\u0631 \u0627\u0644\u0645\u0648\u0636\u0648\u0639 \u062f\u0648\u0631\u0627 \u0645\u0647\u0645\u0627 \u0641\u064a \u0627\u0644\u062a\u0623\u062b\u064a\u0631 \u0639\u0644\u0649 \u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645. \u0623\u0631\u0633\u0644 \u0631\u0633\u0627\u0626\u0644 \u0628\u0631\u064a\u062f \u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u062a\u062d\u062a\u0648\u064a \u0639\u0644\u0649 \u0633\u0637\u0648\u0631 \u0645\u0648\u0636\u0648\u0639 \u062c\u0630\u0627\u0628\u0629 \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0645\u0639\u062f\u0644\u0627\u062a \u0641\u062a\u062d \u0623\u0639\u0644\u0649. \u0647\u0630\u0627 \u0647\u0648 \u0627\u0644\u0623\u0643\u062b\u0631 \u0623\u0647\u0645\u064a\u0629 \u0639\u0646\u062f\u0645\u0627 \u064a\u062a\u0639\u0644\u0642 \u0627\u0644\u0623\u0645\u0631 \u0628\u0631\u0633\u0627\u0626\u0644 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a Net Promoter Score. \u0625\u0630\u0627 \u0641\u0634\u0644 \u0639\u0645\u0644\u0627\u0624\u0643 \u0641\u064a \u0641\u062a\u062d \u0631\u0633\u0627\u0626\u0644 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0643 \u060c \u0641\u0644\u0646 \u062a\u0643\u0648\u0646 \u0647\u0646\u0627\u0643 <a href=\"https:\/\/usqa.questionpro.com\/blog\/email-feedback\/\">\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0639\u0628\u0631 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a<\/a> \u064a\u0645\u0643\u0646\u0643 \u0623\u062e\u0630\u0647\u0627 \u0641\u064a \u0627\u0644\u0627\u0639\u062a\u0628\u0627\u0631 \u0648\u0627\u0644\u062a\u0635\u0631\u0641 \u0628\u0646\u0627\u0621 \u0639\u0644\u064a\u0647\u0627. \u0644\u0646 \u064a\u0643\u0648\u0646 \u0644\u062f\u064a\u0643 \u0623\u064a \u0637\u0631\u064a\u0642\u0629 \u0644\u0645\u0639\u0631\u0641\u0629 \u0645\u0627 \u0625\u0630\u0627 \u0643\u0627\u0646 \u0639\u0645\u064a\u0644\u0643 \u0645\u0646\u062a\u0642\u0635\u0627 \u0623\u0648 \u0645\u0631\u0648\u062c\u0627 \u0623\u0648 \u0633\u0644\u0628\u064a\u0627. \u0646\u062d\u0646 \u0646\u0639\u0627\u0644\u062c \u0647\u0630\u0647 \u0627\u0644\u0645\u0634\u0643\u0644\u0629 \u0628\u062e\u0637\u0648\u0637 \u0645\u0648\u0636\u0648\u0639 \u0645\u062f\u0631\u0648\u0633\u0629 \u062c\u064a\u062f\u0627 \u0648\u062a\u062d\u0631\u0636 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u0644. \u062a\u0630\u0643\u0631 \u0627\u0644\u0646\u0642\u0627\u0637 \u0623\u062f\u0646\u0627\u0647 \u0641\u064a \u0633\u0637\u0648\u0631 \u0627\u0644\u0645\u0648\u0636\u0648\u0639 \u0644\u0632\u064a\u0627\u062f\u0629 \u0641\u062a\u062d \u0628\u0631\u064a\u062f\u0643 \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0648\u0645\u0639\u062f\u0644\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0628\u0634\u0643\u0644 \u0643\u0628\u064a\u0631.<\/span><\/p>\n<h3>\u0627\u0644\u062a\u062e\u0635\u064a\u0635<\/h3>\n<p>\u0643\u0645\u0627 \u0647\u0648 \u0645\u0648\u0636\u062d \u0623\u0639\u0644\u0627\u0647 \u060c \u062a\u062a\u0645\u062a\u0639 \u0631\u0633\u0627\u0626\u0644 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0628\u0645\u0639\u062f\u0644\u0627\u062a \u0641\u062a\u062d \u0623\u0639\u0644\u0649 \u0648\u0645\u0639\u062f\u0644\u0627\u062a \u0646\u0642\u0631 \u0625\u0644\u0649 \u0638\u0647\u0648\u0631. \u062a\u062e\u064a\u0644 \u0647\u0630\u064a\u0646 \u0627\u0644\u0633\u0637\u0631\u064a\u0646 \u0645\u0646 \u0645\u0648\u0636\u0648\u0639 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0648\u0623\u062e\u0628\u0631\u0646\u0627 \u0623\u064a\u0647\u0645\u0627 \u0633\u062a\u0642\u0631\u0623\u0647 \u0648\u062a\u0646\u0642\u0631 \u0639\u0644\u064a\u0647.<\/p>\n<ul>\n<li style=\"font-weight: 400;\"><i><span style=\"font-weight: 400;\">\u0646\u0648\u062f \u0623\u0646 \u0646\u0633\u0645\u0639 \u0645\u0646\u0643 \u0639\u0646 \u062e\u062f\u0645\u0627\u062a\u0646\u0627<\/span><\/i><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u062c\u0648\u0646 \u060c \u0646\u0648\u062f \u0645\u0644\u0627\u062d\u0638\u0627\u062a\u0643 \u0644\u062a\u062d\u0633\u064a\u0646 \u062e\u062f\u0645\u0627\u062a\u0646\u0627<\/span><\/li>\n<\/ul>\n<h3>\u0627\u0644\u0645\u0634\u0627\u0639\u0631<\/h3>\n<p>\u0633\u064a\u0643\u0648\u0646 \u0639\u0645\u0644\u0627\u0624\u0643 \u0639\u0644\u0649 \u0627\u0633\u062a\u0639\u062f\u0627\u062f \u0644\u0625\u062c\u0631\u0627\u0621 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0644\u0631\u0623\u064a \u0627\u0644\u062a\u064a \u062a\u0646\u0642\u0644 \u0627\u0644\u0645\u0634\u0627\u0639\u0631 \u0648\u0627\u0644\u0625\u062b\u0627\u0631\u0629. \u0627\u062d\u0635\u0644 \u0639\u0644\u0649 \u0633\u0637\u0648\u0631 \u0645\u0648\u0636\u0648\u0639 \u062a\u0634\u064a\u0631 \u0625\u0644\u0649 \u0645\u0634\u0627\u0639\u0631 \u0627\u0644\u0641\u0643\u0627\u0647\u0629 \u0648\u0627\u0644\u0641\u0636\u0648\u0644 \u0648\u0627\u0644\u0625\u062b\u0627\u0631\u0629 \u0648\u0645\u0627 \u0625\u0644\u0649 \u0630\u0644\u0643 \u060c \u0644\u062a\u062d\u0633\u064a\u0646 \u0645\u0639\u062f\u0644\u0627\u062a \u0627\u0644\u0641\u062a\u062d.<\/p>\n<h3>\u0627\u0647\u0645\u064a\u0647<\/h3>\n<p>\u0645\u0646 \u0627\u0644\u0645\u062b\u0627\u0644\u064a \u0627\u0644\u0625\u0634\u0627\u0631\u0629 \u0625\u0644\u0649 \u0623\u0647\u0645\u064a\u0629 \u0628\u0631\u064a\u062f\u0643 \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0648\u0631\u062d\u0644\u062a\u0647 \u0644\u062a\u0634\u062c\u064a\u0639 \u0645\u0639\u062f\u0644\u0627\u062a \u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0623\u0641\u0636\u0644. \u0636\u0639 \u0641\u064a \u0627\u0639\u062a\u0628\u0627\u0631\u0643 \u0647\u0630\u0627 \u0627\u0644\u0645\u062b\u0627\u0644 \u060c \u0647\u0644 \u0633\u062a\u0643\u0648\u0646 \u0639\u0644\u0649 \u0627\u0633\u062a\u0639\u062f\u0627\u062f \u0644\u0644\u0631\u062f \u0639\u0644\u0649 \u0647\u0630\u0627 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a\u061f  <i>\u0645\u0631\u062d\u0628\u0627 \u062c\u0648\u0646 \u060c \u062a\u0646\u062a\u0647\u064a \u0627\u0644\u0641\u062a\u0631\u0629 \u0627\u0644\u062a\u062c\u0631\u064a\u0628\u064a\u0629 \u0627\u0644\u0645\u062c\u0627\u0646\u064a\u0629 \u063a\u062f\u0627. \u0643\u064a\u0641 \u062a\u0631\u064a\u062f \u062e\u062f\u0645\u062a\u0646\u0627\u061f<\/i><\/p>\n<h3>\u062d\u0648\u0627\u0641\u0632<\/h3>\n<p>\u0633\u062a\u0643\u0648\u0646 \u0645\u0639\u062f\u0644\u0627\u062a \u0627\u0633\u062a\u062c\u0627\u0628\u062a\u0643 \u0639\u0627\u0644\u064a\u0629 \u0625\u0630\u0627 \u062d\u0641\u0632\u062a \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a\u0643. \u0627\u062c\u0639\u0644 \u0627\u0644\u0623\u0645\u0631 \u064a\u0633\u062a\u062d\u0642 \u0648\u0642\u062a\u0647\u0645 \u060c \u0648\u0642\u0645 \u0628\u062a\u0636\u0645\u064a\u0646 \u0634\u064a\u0621 \u064a\u062b\u064a\u0631\u0647\u0645. \u064a\u0645\u0643\u0646 \u0623\u0646 \u062a\u0643\u0648\u0646 \u0642\u0633\u064a\u0645\u0629 \u0623\u0648 \u062a\u0630\u0627\u0643\u0631 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\u0633\u0637\u0648\u0631 \u0627\u0644\u0645\u0648\u0636\u0648\u0639 \u0627\u0644\u062a\u064a \u062a\u0642\u0648\u0644 <i>\u0646\u062d\u0646 \u0646\u0642\u062f\u0631 \u0645\u0644\u0627\u062d\u0638\u0627\u062a\u0643 <\/i>\u063a\u0627\u0645\u0636\u0629 \u0648\u064a\u062c\u0628 \u062a\u062c\u0646\u0628\u0647\u0627. \u062a\u062c\u0646\u0628 \u0633\u0637\u0648\u0631 \u0627\u0644\u0645\u0648\u0636\u0648\u0639 \u0627\u0644\u0645\u0648\u062d\u064a\u0629 \u060c \u0645\u062b\u0644 <i>\u0623\u062e\u0628\u0631\u0646\u0627 \u0644\u0645\u0627\u0630\u0627 \u062a\u062d\u0628 \u062e\u062f\u0645\u062a\u0646\u0627. <\/i>\u0628\u062f\u0644\u0627 \u0645\u0646 \u0630\u0644\u0643 \u060c \u0627\u0633\u062a\u062e\u062f\u0645 \u0633\u0637\u0648\u0631 \u0627\u0644\u0645\u0648\u0636\u0648\u0639 \u0627\u0644\u0648\u0627\u0636\u062d\u0629 \u0648\u0627\u0644\u0645\u0628\u0627\u0634\u0631\u0629 \u0645\u062b\u0644 \u060c <i>\u0647\u0644 \u062a\u0646\u0635\u062d\u0646\u0627 \u0644\u0623\u0635\u062f\u0642\u0627\u0626\u0643 \u0648\u0639\u0627\u0626\u0644\u062a\u0643\u061f<\/i><\/p>\n<h3>\u0627\u0644\u0627\u0633\u0626\u0644\u0647<\/h3>\n<p>\u062a\u0634\u064a\u0631 \u062f\u0631\u0627\u0633\u0629 \u062d\u062f\u064a\u062b\u0629 \u0625\u0644\u0649 \u0623\u0646 \u0627\u0644\u0646\u0627\u0633 \u064a\u0645\u064a\u0644\u0648\u0646 \u0625\u0644\u0649 \u0645\u0644\u0627\u062d\u0638\u0629 \u0627\u0644\u0623\u0633\u0626\u0644\u0629. \u0625\u0630\u0627 \u0643\u0646\u062a \u062a\u0631\u063a\u0628 \u0641\u064a \u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0627\u0644\u062e\u0627\u0635 \u0628\u0643 \u0641\u064a NPS \u0648\u0645\u0639\u062f\u0644\u0627\u062a \u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u062a\u0631\u0648\u064a\u062c \u060c \u0641\u062d\u0627\u0648\u0644 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0623\u0633\u0626\u0644\u0629 \u0645\u0628\u0627\u0634\u0631\u0629 \u0648\u0645\u0648\u062c\u0632\u0629.<\/p>\n<h2>\u0623\u0641\u0636\u0644 \u0628\u0631\u0627\u0645\u062c \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a NPS<\/h2>\n<p>\u064a\u0645\u0643\u0646 \u0623\u0646 \u062a\u0643\u0648\u0646 \u0628\u064a\u0627\u0646\u0627\u062a NPS \u0645\u0624\u0634\u0631\u0627 \u0639\u0644\u0649 \u0645\u062f\u0649 \u062a\u0644\u0628\u064a\u0629 \u062a\u0648\u0642\u0639\u0627\u062a \u0639\u0645\u0644\u0627\u0626\u0643 \u0648\u0623\u062f\u0627\u0621 \u0641\u0631\u064a\u0642\u0643. \u0627\u062e\u062a\u0631 \u0627\u0644\u0628\u0631\u0646\u0627\u0645\u062c \u0627\u0644\u0630\u064a \u064a\u062a\u064a\u062d \u0644\u0643 \u0627\u0633\u062a\u064a\u0631\u0627\u062f \u062c\u0647\u0627\u062a \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0643 \u0648\u0625\u0646\u0634\u0627\u0621 \u0642\u0627\u0626\u0645\u0629 \u0628\u0631\u064a\u062f \u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0639\u0644\u0649 \u0643\u0644 \u0645\u0646 \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0648\u0627\u0644\u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u0639\u0627\u0644\u0645\u064a. \u0627\u062d\u0641\u0638 \u0645\u062d\u062a\u0648\u0649 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0634\u0627\u0626\u0639 \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0643\u0642\u0627\u0644\u0628 \u0648\u0623\u0639\u062f \u0627\u0633\u062a\u062e\u062f\u0627\u0645\u0647 \u0641\u064a \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0623\u062e\u0631\u0649.<\/p>\n<p>\u064a\u062c\u0628 \u0623\u0646 \u064a\u062a\u064a\u062d \u0644\u0643 \u0628\u0631\u0646\u0627\u0645\u062c \u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a NPS \u0625\u0631\u0633\u0627\u0644 \u0648\u062c\u062f\u0648\u0644\u0629 \u0648\u062a\u0648\u0633\u064a\u0639 \u0646\u0637\u0627\u0642 \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0644\u0645\u062c\u0647\u0648\u0644\u0629 \u0627\u0644\u0635\u0641\u0631\u064a\u0629. \u0625\u0630\u0627 \u0643\u0646\u062a \u0645\u0624\u0633\u0633\u0629 \u0628\u0647\u0627 \u0639\u0645\u0644\u0627\u0621 \u0648\u0645\u0648\u0638\u0641\u0648\u0646 \u0645\u0646\u062a\u0634\u0631\u0648\u0646 \u0641\u064a \u062c\u0645\u064a\u0639 \u0623\u0646\u062d\u0627\u0621 \u0627\u0644\u0639\u0627\u0644\u0645\u060c \u0641\u064a\u062c\u0628 \u0623\u0646 \u064a\u062f\u0639\u0645 \u0628\u0631\u0646\u0627\u0645\u062c \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0627\u0644\u062e\u0627\u0635 \u0628\u0643 \u0623\u064a\u0636\u0627 \u0644\u063a\u0627\u062a \u0645\u062a\u0639\u062f\u062f\u0629.<\/p>\n<p>\u064a\u062a\u064a\u062d \u0644\u0643 QuestionPro \u0639\u0631\u0636 \u0645\u062d\u0641\u0648\u0638\u0627\u062a \u062a\u0648\u0632\u064a\u0639 \u0631\u0633\u0627\u0626\u0644 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a NPS \u062c\u0646\u0628\u0627 \u0625\u0644\u0649 \u062c\u0646\u0628 \u0645\u0639 \u0625\u062d\u0635\u0627\u0626\u064a\u0627\u062a \u0645\u062b\u0644 \u0639\u062f\u062f \u0631\u0633\u0627\u0626\u0644 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0627\u0644\u0645\u0631\u0633\u0644\u0629 \u060c \u0648\u0627\u0644\u0627\u0631\u062a\u062f\u0627\u062f \u060c \u0648\u0627\u0644\u0645\u0639\u0644\u0642\u0629 \u060c \u0648\u0627\u0644\u0645\u0634\u0627\u0647\u062f\u0629 \u060c \u0648\u062d\u0627\u0644\u0629 \u0627\u0644\u062f\u0641\u0639\u0629. \u064a\u0645\u0643\u0646\u0643 \u0625\u0631\u0633\u0627\u0644 \u062a\u0630\u0643\u064a\u0631\u0627\u062a \u0648\u0632\u064a\u0627\u062f\u0629 \u0645\u0639\u062f\u0644 \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0644\u062d\u0645\u0644\u0629 \u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a NPS.<\/p>\n<p><span style=\"font-weight: 400;\">\u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a NPS \u0647\u0648 \u0627\u0645\u062a\u062f\u0627\u062f \u0644\u0639\u0644\u0627\u0645\u062a\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u060c \u0648\u0628\u0627\u0644\u062a\u0627\u0644\u064a \u060c \u064a\u062c\u0628 \u0623\u0646 \u064a\u062a\u0631\u062f\u062f \u0635\u062f\u0627\u0647\u0627 \u0628\u0646\u0641\u0633 \u0627\u0644\u0623\u0633\u0644\u0648\u0628 \u0648\u0627\u0644\u0646\u0628\u0631\u0629. \u0625\u0630\u0627 \u0643\u0646\u062a \u0628\u062d\u0627\u062c\u0629 \u0625\u0644\u0649 \u0645\u0632\u064a\u062f \u0645\u0646 \u0627\u0644\u0646\u0635\u0627\u0626\u062d \u062d\u0648\u0644 \u0643\u064a\u0641\u064a\u0629 \u0643\u062a\u0627\u0628\u0629 \u0628\u0631\u064a\u062f \u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u062c\u064a\u062f \u0644 NPS \u0623\u0648 \u062a\u062d\u062a\u0627\u062c \u0625\u0644\u0649 \u0623\u064a \u0645\u0633\u0627\u0639\u062f\u0629 \u0641\u064a \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0648\u0623\u0628\u062d\u0627\u062b \u0627\u0644\u0633\u0648\u0642 \u060c \u0641\u0627\u062a\u0635\u0644 \u0628\u0646\u0627.<\/span><\/p>\n<p class=\"p1\"><b>\u0641\u064a QuestionPro \u060c \u0646\u0639\u0645\u0644 \u0639\u0644\u0649 \u0645\u0627 \u0646\u0624\u0645\u0646 \u0628\u0647.<\/b> <a href=\"https:\/\/info.questionpro.com\/meetings\/kenneth-peterson\" target=\"_blank\" rel=\"noopener\"><span class=\"s1\">\u0642\u0645 \u0628\u062c\u062f\u0648\u0644\u0629 \u0639\u0631\u0636 \u062a\u0648\u0636\u064a\u062d\u064a \u0645\u0639 Ken<\/span><\/a> \u0648\u0627\u0643\u062a\u0634\u0641 \u0643\u064a\u0641\u064a\u0629 \u062a\u0639\u0632\u064a\u0632 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062c\u0645\u0639 \u0631\u0624\u0649 \u0642\u064a\u0645\u0629 \u0644\u0644\u0645\u0633\u062a\u0647\u0644\u0643\u064a\u0646 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0646\u0638\u0627\u0645\u0646\u0627 \u0627\u0644\u0623\u0633\u0627\u0633\u064a \u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0648\u0627\u0633\u062a\u0628\u064a\u0627\u0646 CX.<\/p>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\"><a class=\"square-cta secondary-lined-cta\" href=\"https:\/\/www.questionpro.com\/cx\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>\u062a\u0639\u0631\u0641 \u0639\u0644\u0649 \u0627\u0644\u0645\u0632\u064a\u062f \u062d\u0648\u0644 QuestionPro CX<\/strong><\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u064a\u062a\u0645 \u0625\u0631\u0633\u0627\u0644 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0644\u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u062a\u0631\u0648\u064a\u062c (NPS) \u0644\u0645\u0637\u0627\u0644\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0627\u0644\u0625\u062c\u0627\u0628\u0629 \u0639\u0644\u0649 \u0633\u0624\u0627\u0644 \u0642\u0635\u064a\u0631 \u0648\u062a\u0642\u064a\u064a\u0645\u0643 \u0639\u0644\u0649 \u0645\u0642\u064a\u0627\u0633 \u0645\u0646 0-10. \u0625\u0646\u0647 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\u0645\u0642\u064a\u0627\u0633 \u0645\u0646 0-10. \u0625\u0646\u0647 \u0623\u062d\u062f \u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0644\u0642\u064a\u0627\u0633\" \/>\n<meta property=\"og:url\" content=\"https:\/\/qa-release.questionpro.com\/blog\/ar\/%d8%a7%d9%84%d8%a8%d8%b1%d9%8a%d8%af-%d8%a7%d9%84%d8%a5%d9%84%d9%83%d8%aa%d8%b1%d9%88%d9%86%d9%8a-nps-%d8%a7%d9%84%d8%af%d9%84%d9%8a%d9%84-%d8%a7%d9%84%d9%83%d8%a7%d9%85%d9%84-%d9%85%d8%b9-%d8%a3\/\" \/>\n<meta property=\"og:site_name\" content=\"QuestionPro\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/questionpro\" \/>\n<meta property=\"article:published_time\" content=\"2020-03-26T05:18:20+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/qa-release.questionpro.com\/blog\/wp-content\/uploads\/2020\/03\/Blog-Cover-992x594-5.png\" \/>\n\t<meta property=\"og:image:width\" content=\"992\" \/>\n\t<meta property=\"og:image:height\" 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