People usually switch to another app when it doesn’t meet their needs. There are several alternatives to every application. AskNicely is cloud-based survey software that enables organizations to collect real-time NPS feedback (NPS). And this software isn’t even an exception in this way. Let’s find out some drawbacks of AskNicely that will make it easy to find AskNicely alternatives.
- Feature Limitation: AskNicely doesn’t have a lot of features and can’t be used for many things, so we may need to look into other options.
- Costly: The expensive packages of the AskNicely app are another problem. Users feel like they pay more for less service. Even though it’s costly, not all services are covered.
- UI Difficulties: AskNicely uses NPS to measure customer experience and has no database alerts. Using it as an online survey tool will be difficult. Old interfaces may cause compatibility issues for some devices. It brings us to alternatives.
Now, we’ll look at the 8 best AskNicely alternatives for 2022. After reading this blog, you’ll know how to choose the survey tool that works best for you.
8 Best AskNicely Alternatives To Check Out
We’ve made a short list of AskNicely alternatives and competitors that are good enough to consider switching to.
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QuestionPro CX
QuestionPro CX makes strategies to keep up with the changing customer experience. They share insights with employees and frontline managers to create a great customer experience. To end the feedback loop, you can utilize a ticketing system with QuestionPro CX software. This ticketing system can reduce the number of people who leave and eventually turn people who don’t like the idea into people who do.
Highlighted features of QuestionPro CX:
- Conduct mobile survey
- NPS and churn risk
- Flexible dashboard
- Sentiment analysis
- Powerful report
- Their pricing begins at $99 monthly
QuestionPro CX is better than AskNicely because of the following:
- provide 24/7 hour live support
- Convenient to admin
- Better CX feedback system
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Qualtrics CustomerXM
Qualtrics CustomerXM (CX) is the world’s most flexible platform for improving customer loyalty. It makes it easy for companies to track, respond to, and improve every key moment in the customer journey and to use customer feedback in every decision.
Highlighted features of Qualtrics Customer XM:
- CRM (Customer Relationship Management)
- Survey/Poll Management
- Sentiment analysis
- Their pricing begins at $1500.00 yearly
Qualtrics CustomerXM is better than AskNicely because of the following:
- Ease of use and ease of setup
- Better quality of support
- Better Customer Satisfaction (CSAT) Score
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SurveyMonkey Enterprise
Advanced security and compliance features in SurveyMonkey Enterprise allow businesses to collect and act on critical feedback to drive growth and innovation at scale. Integrating survey results into your technology stack will help you make better decisions and speed up workflows.
Highlighted features of SurveyMonkey Enterprise:
- Negative Feedback Management
- Activity Dashboard
- NPS Survey Structure
- SurveyMonkey pricing starts at $25.00 per month
SurveyMonkey Enterprise is better than AskNicely because of the following:
- Better quality of support
- Ease of Admin
- Ease of use and ease of setup
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Listen360
Listen360 works with brands with multiple locations all over the world. Their customer engagement platform is the best way to learn from customers and listen to what they have to say. They help you use direct customer feedback to make your products and services more meaningful to the people you serve by giving you metrics and insights.
Highlighted features of Listen360:
- Mobile Survey
- Negative Feedback Management
- NPS of Customers
- Listen360 provides custom pricing for their software
Listen360 is better than AskNicely because of the following:
- Better star rating
- Better customer support
- Easy Administration
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GetFeedback CX
The GetFeedback CX platform allows you to create better customer experiences across all channels without sacrificing ease of use. It lets you start quickly and grows with your CX program as it improves. The best part is that it doesn’t need a massive team of consultants to run.
Highlighted features of GetFeedback:
- NPS Survey Structure
- Survey/Poll Management
- Negative Feedback Management
- GetFeedback CX begins at $20 per month
GetFeedback CX is better than AskNicely because of the following:
- It has a free trial opportunity
- Ease of setup
- Convenient to admin
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Medallia Customer Experience
Medallia Experience Cloud is the market-leading SaaS platform that helps companies understand, manage, and improve their customers, employees, and citizens’ experiences. For this, it has received several awards.
Highlighted features of Medallia Customer Experience:
- NPS of Customers
- Flexible dashboard
- Customer feedback management
Medallia Customer Experience Is better than AskNicely because of the following:
- Free trial option
- Better Net Promoter Score (NPS)
- Better customer support
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Survicate
Survicate is a simple piece of software for online products and services that lets customers give feedback. They record and keep track of the customer’s experiences and feedback at all key points in the customer’s journey.
Highlighted features of Survicate:
- Customer Segmentation
- NPS Survey Structure
- Survey/Poll Management
- Survicate has 6 pricing plans, including a free version
Survicate Is better than AskNicely because of the following:
- It has a free trial option
- Better quality of support
- Better product direction rate
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SurveySparrow
Using SurveySparrow, you can regularly send surveys to customers or employees to find out how they feel. SurveySparrow makes it easy to share your surveys on the Web, mobile, social media, and email, so you can easily get feedback from your target audience.
Highlighted features of SurveySparrow:
- Negative Feedback Management
- NPS Survey Structure
- Dashboard
- Pricing starts from $99.00
SurveySparrow Is better than AskNicely because of the following:
- It has a free trial opportunity
- Better star rating
Conclusion
AskNicely has some helpful features for surveys and customer experience management, but it won’t be helpful if it doesn’t meet your specific needs. Also, it doesn’t have some of the advanced features you need for a good survey.
A business needs unique features to satisfy its customers and employees. Try out each tool on the list above and choose the one that will help your business the most.
But if you choose QuestionPro CX, you can be sure that we’ll take care of all your customer experience and survey needs from start to finish. So, sign up now and let us know if you need any kind of help regarding QuestionPro CX.
