Stanford Student Journey Map as an Example of CX
In the academic field, students are at the heart of all initiatives and actions, which is why it’s not surprising […]
Student Journey Maps: What They Are & Why They Matter
Success is not a coincidence, and educational institutions understand this well, as their primary priority is the success of their […]
Passenger Experience: Enhancing Travel Satisfaction
Passenger experience, often referred to as PAX or PX, encompasses the entire journey that a traveler undergoes from the moment […]
United Airlines Customer Experience Actions and Strategies
In such a fierce and chaotic industry as tourism and aviation, it is common to see many companies losing focus […]
Thales Group and Its Revolutionary Passenger Satisfaction Technology
The passenger experience is crucial in modern air travel as it can be a make-or-break factor for attracting and retaining […]
