Text Mining: What is It, Methods + How is It Used in Business
Text mining is one of the most important methods of analyzing and processing unstructured data, which accounts for almost 80% […]
Customer Service Reviews: What They Are & How to Manage
Many customers place a high value on both positive and negative customer service reviews. Positive customer service ratings reassure customers […]
Social Listening: What It Is & How to Do It Right
As a business, it is essential to comprehend how your audience perceives your brand, products, and services, and maybe most […]
Why would you tell a customer that? – Tuesday CX Thoughts
Recently, there was a recall on my vehicle for the airbag system. Apparently, a few owners of my vehicle were […]
15 Best Customer Experience Management Software
The likelihood that customers will stick with your service over the long run vs. switching to a competitor is greatly […]
