Five common survey mistakes and how to avoid them
Reading Time: 3 minutes read Writing surveys seem like an easy task. However, without proper forethought, poorly written surveys could ruin your insights. We’ve seen […]
Discover how customers feel about you by automating CX sentiment analysis
Reading Time: 2 minutes read Automation is here to change the way we track and analyze the types of customer journey. Now you can experience […]
How to ‘KonMari’ the customer experience for maximum results
Reading Time: 3 minutes read How many times have you asked yourself, “Does this spark joy?” after Marie Kondo broke the internet with her Netflix […]
New CX Feature: Track open and click rates with email disposition metrics
Reading Time: 2 minutes read When creating a customer experience program, it’s important to track how well you are able to reach and engage your […]
Are Detractors putting you on the naughty list? How to get back on the nice list with your customers
Reading Time: 4 minutes read So you’ve sent out an NPS survey to 100 customers over the past month. 40 of them gave you a […]
