How To Accelerate Your Customer Experience Strategy — Tuesday CX Thoughts
Reading Time: 4 minutes read Customer Experience (CX) otherwise known by its many other acronyms, many of them containing the letter X, is the result […]
3 Takeaways From XDay Spring 2022 – Tuesday CX Thoughts
Reading Time: 3 minutes read While I tend to focus my blog on customer experience, I wanted to take a moment and recognize that the […]
Setting the Stage for Action — Tuesday CX Thoughts
Reading Time: 4 minutes read I’m preparing for a family vacation – four people, coming from three different cities to meet at our destination, then […]
Don’t Overpromise — Tuesday CX Thoughts
Reading Time: 4 minutes read White-Glove Service is Great… Sometimes Upfront, I’m not a fan of valet car service. It isn’t a moral standing or […]
Five Words You Should ALWAYS Associate With CX — Tuesday CX Thoughts
Reading Time: 3 minutes read When talking about customer experience with some practitioners, we tend to get caught up in discussions about customer journey, financial […]
