How to Deliver Value at Every Stage of the Customer Journey – Tuesday CX Thoughts
What makes an experience? We’ve all had them, and experiences can be bad or good. Is it the entire vacation […]
My 4 Memorable Approaches to CX — Tuesday CX Thoughts
I’ve been lucky enough to be a part of customer experience research for nearly a quarter-century. In that time I’ve […]
The Ultimate Guaranteed Loyalty Tip: Give Away Your Product For Free! — Tuesday CX Thoughts
Everyone likes free — Except the business As far as prices go in 2022, the price of a gallon of […]
4 Ways Your KPIs Don’t Match Reality — Tuesday CX Thoughts
Key Performance Indicator – or commonly referred to as KPI. Seems like a simple and innocuous term until you’ve been […]
Rule #16: Interruption of Service – Tuesday CX Thoughts
Your Customer Agreements A few weeks ago there was a power interruption in my area that lasted nearly ten hours. […]
