How could you NOT know – Tuesday CX Thoughts
Reading Time: 4 minutes read Organizational Dysfunction No organization, large or small, is perfect. I know some organizations – even some of our competitors – […]
The problem with Hawaii – Tuesday CX Thoughts
Reading Time: 3 minutes read So Much To See, So Little Time The past few weeks have been interesting here where I live. Instead of […]
Making Consumer Insights Matter – Tuesday CX Thoughts
Reading Time: 3 minutes read Creating the link It is with a certain amount of humility that I acknowledge this fact: I am not a […]
Raising the Bar (The Wrong Way) – Tuesday CX Thoughts
Reading Time: 3 minutes read Customer Experience is all about the Perceived Promise A few months ago I was asked to participate in a round […]
QuestionPro CX recognized by Gartner
Reading Time: 2 minutes read QuestionPro is pleased to be named a Niche Player in Gartner’s Magic Quadrant for Voice of the Customer (VoC), 2021. […]
