Tuesday Morning CX Thoughts – Confession of a CX Researcher
Reading Time: 3 minutes read Attention To Detail Is Everything…Unless… I am very fortunate in that I really like the work that I do in […]
Tuesday Morning CX Thoughts: Sometimes “Sorry” is not enough
Reading Time: 3 minutes read Things can go wrong Like most customers, I’ve had my share of poor customer experiences. However, I usually sit in […]
Your “Best” Customer!
Reading Time: 2 minutes read Why Choose Favorites? Growing up in a family of six, I frequently heard the rhetorical question “Am I your favorite […]
Government Approved CX
Reading Time: 3 minutes read You Can’t Sue City Hall I remember hearing the phrase “You can’t sue City Hall” when I was growing up, […]
Characters & Categories
Reading Time: 3 minutes read What a Character! A few weeks ago, I wrote about my first job at a supermarket. One of the responsibilities […]
