The Customer Experience “Experience” Part 2
Reading Time: 4 minutes read All in a day’s work Shopping in today’s world is a little different. Gone are the days of simply going […]
A guide to understanding customer needs better
Reading Time: 4 minutes read The cornerstone of any successful business is addressing customer needs. For that, you need to identify and understand customer needs […]
How can you advance your CX strategy and program?
Reading Time: 4 minutes read Building rapport I recently had the opportunity to travel for the first time since April. Certainly, much had changed since […]
How to turn NPS passives into promoters
Reading Time: 2 minutes read Running a Net Promoter Score (NPS) survey will let you know the percentage of your detractors, passives, and promoters. Detractors […]
6 Key ways to turn your detractors into promoters
Reading Time: 4 minutes read A Net Promoter Score (NPS) survey gives you an idea of customer satisfaction and loyalty. It lets you know who […]
