Wrong CX Response? “Do What You Want!” — Tuesday CX
Reading Time: 7 minutes read I recently had an experience that really stands out – but not in a good way. Some days are so […]
Do You Trust Your Customers? — Tuesday CX Thoughts
Reading Time: 5 minutes read I have been fortunate enough to see a fast evolution in business, the retail industry, technology, and in customer experience. […]
Everything You Do Is About the Experience — Tuesday CX Thoughts
Reading Time: 4 minutes read This is a somber week. I grew up in areas that were exposed to wildfires, every summer in Montana we […]
Taylor, Beyonce, and NPS — Tuesday CX Thoughts
Reading Time: 4 minutes read In a Hurry? We’ve Got You! Listen to this week’s Blog Post Review: Often when we write about customer experience, […]
Have You Heard? Times Two! — Tuesday CX Thoughts
Reading Time: 4 minutes read Are you too busy to read? We’ve got you! Listen to this week’s topic review: I have to admit there […]
