Customer Engagement: Definition, Benefits & Examples
Reading Time: 4 minutes read What is customer engagement? Definition: Customer engagement may be defined as the connection and interactions that exist between a brand […]
The crystal ball
Reading Time: 3 minutes read The childhood dream of seeing the future through a crystal ball usually included playing the lottery when knowing the winning […]
What is a Customer Satisfaction score or CSAT score?
Reading Time: 7 minutes read Customer satisfaction score: Definition A customer satisfaction score (CSAT score) is a measurement of customer satisfaction level through a one-question […]
Feature update: QuestionPro CX now lets you schedule reminders
Reading Time: 4 minutes read Communicating with your customers is key to delivering a great customer experience (CX), before, during, or after a purchase. Doing […]
COVID-19: Understanding changes to the fan experience
Reading Time: 4 minutes read I like sports. In the last few weeks, I’ve come to realize that, aside from history documentaries, it is just […]
