Improving Customer Experience Programs Beyond the Survey — Tuesday CX Thoughts
Reading Time: 4 minutes read In a hurry? Listen to this Week’s Audio-Review: I do not spend much time “browsing the internet”; usually, my online […]
The Power of Connected Customer to the Employee— Tuesday CX Thoughts
Reading Time: 4 minutes read Listen to this week’s topic review: Too often, we get caught up in the world of negative news. Whether it […]
3 Retail Companies That Failed To Focus on CX — Tuesday CX Thoughts
Reading Time: 4 minutes read Listen to this week’s topic review: I must confess that I’m a bit of an innovation enthusiast. I guess it […]
Possible Results of Failing to Listen — Tuesday CX Thoughts
Reading Time: 4 minutes read We have heard these customer experience stories before. A patron that has no alternative. Their only choice is to pay […]
Redefining the Restaurant Customer Journey — Tuesday CX Thoughts
Reading Time: 3 minutes read When you think about your sit-down restaurant experiences, are there any that really stand out to you? Sure, I could […]
