Three Emotions that Really Matter in CX — Tuesday CX Thoughts
Technology is amazing. We continue to explore new areas in customer experience strategy, such as machine learning in customer service, […]
What Your Help Wanted Sign Says About Your CX — Tuesday CX Thoughts
Having the right people helping your customers is important to any customer experience strategy, and no customer experience software platform, […]
Simple & Honest Words — Tuesday CX Thoughts
There is something that can be said about a very direct and straightforward statement to customers, particularly when their confidence […]
Got The Time Tick, Ticking In My Head — Tuesday CX Thoughts
Those that know me know that time is important to me. My calendar is booked solid on most days, and […]
Are you ready for your CX Audit? — Tuesday CX Thoughts
Yes, the date sits in the mind of income earners in the United States – April 15th. Well, this year, […]
