The Unavoidable Link Between Superior Customer Experiences and Employee Experience — Tuesday CX Thoughts
With an astounding 80% of the US workforce disengaged professionally, how can we as CX leaders expect our associates to […]
TCXT XDay Edition: The Power of Finding Your ‘Why’
My team and I hosted a couple hundred customers, industry folks, and friends a few days ago at our annual […]
The growth of AI in Customer Experience — Tuesday CX Thoughts
By Marc Mandel. I’ve been fascinated with the potential brought about by AI since I first saw the seminal film, […]
Customer Journey Mapping is Dead — Tuesday CX Thoughts
One of the lasting side effects of the Covid pandemic that we, as customer experience professionals, need to be mindful […]
