Not Just a Number: Using NPS to Improve Customer Experience
Reading Time: 2 minutes read According to a study by Walker, by the year 2020 customer experience will overtake price and product as the key […]
Customer Journey Dashboard: What is it, Benefits and Key Components
Reading Time: 5 minutes read Creating your customer journey is not an easy task. It takes infrastructure and extensive time and resources to set it […]
How to Use Net Promoter System in Customer Feedback Program
Reading Time: 2 minutes read One of the industry standards for determining customer satisfaction and loyalty is the Net Promoter Score system. If you haven’t […]
How to Deal With Negative Feedback from Customers
Reading Time: 3 minutes read How to deal with negative feedback from customers As I sip my morning coffee this morning, I am imagining the […]
The 5 Competency Framework to Transform Your Customer Experience – Webinar
Reading Time: 2 minutes read The 5 competency framework Earn the right to grow by improving your customers’ lives. This is a noble concept, but planning and […]
