Intent Classification: What it is & How to use it with examples
Reading Time: 4 minutes read Due to increased competition, customers now have more alternatives than ever. Providing high-quality customer service is now one of the […]
Complaint Resolution: What it is & How to Handle It
Reading Time: 5 minutes read Complaint resolution is crucial to good customer service. Eventually, it leads to the company or brand’s good name recognition and […]
Total Quality Management: What it is, Principles & Examples
Reading Time: 6 minutes read Delivering top-notch goods and services while also increasing customer satisfaction levels is possible with total quality management. It is a […]
Service Recovery: What It Is, Types & Strategies
Reading Time: 8 minutes read The key to service recovery is maintaining a low number of bad customer experience reviews and a high level of […]
KANO model: What it is, Importance, Uses & How It Works
Reading Time: 8 minutes read Let’s examine the Kano model, its background, the characteristics that make it effective, and the instances in which it may […]
