External Validity: Types, Research Methods & Examples
Reading Time: 4 minutes read External validity is one of the main goals of researchers who want to find reliable cause-and-effect relationships in qualitative research. […]
Applied Research: Definition, Types & Examples
Reading Time: 4 minutes read Every research project begins with a clear definition of the investigation’s purpose, which helps to identify the research procedure or […]
Behavioral Competency: Definition, Types & Examples
Reading Time: 5 minutes read The application of behavioral competency in the workplace dates only from the 1970s. Since then, behavioral competencies have helped organizations […]
Double-Barreled Question: What It Is + How to Avoid It
Reading Time: 4 minutes read The best way to destroy the accuracy of your survey results is to ask the wrong questions. So, if you […]
First Call Resolution: What it is & How to Improve It
Reading Time: 5 minutes read The most important thing your contact center can measure is First Call Resolution (FCR). It shows how well your team […]
