Journey Orchestration: What It Is, How It Works
Journey orchestration relies heavily on data. It involves the collection and analysis of vast amounts of customer data to gain […]
Customer Experience
Welcome to the Customer Experience blog!
Here you will find all the topics related to CX, such as:
-Tuesday’s CX Thoughts – A blog written by Ken Peterson
-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop
-Guides to measure and improve CX
And more!
Burger King Customer Experience: Understanding the Journey
Burger King, the iconic fast-food giant, has a storied history dating back to its founding in 1954. Known for its […]
The Marriott Customer Experience Strategy: Analysis & Review
In the world of hospitality, customer experience es uno de los pilares sobre el cual las grandes marcas de hoteles […]
The Holiday Inn Customer Experience: Why Caring Matters
Customer care is the heartbeat of any successful business. It’s the art of understanding and meeting the needs and expectations […]
Hilton Customer Experience: Exploring Notable Programs
When it comes to satisfaction and its impact on companies, we can’t ignore the hospitality and hotel industry, where this […]
