The Trouble With Service Work — Tuesday CX Thoughts
Dissatisfaction Begets Dissatisfaction If you ever want to feel depressed about the direction of both the customer experience and the […]
Customer Experience
Welcome to the Customer Experience blog!
Here you will find all the topics related to CX, such as:
-Tuesday’s CX Thoughts – A blog written by Ken Peterson
-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop
-Guides to measure and improve CX
And more!
Social Proof: What it is, Types + Examples
When we aren’t sure how we should act, watching other people’s actions gives us a lot of information. That is […]
Brand Purpose: What It Is & How To Find It + Questions
Most consumers expect brands to solve real societal problems, meet basic human needs, and advocate for change. This means that […]
Don’t Tell Me How To Do My Job, When It’s YOUR Job — Tuesday CX Thoughts
Passing the Buck I have a mixed response to the concept of self-check. I continue to see it increasing in […]
Service Recovery: What It Is, Types & Strategies
The key to service recovery is maintaining a low number of bad customer experience reviews and a high level of […]
