Tuesday Morning CX Thoughts – Defining churn when there is no return
Is a one-time visitor valuable? I recall many years ago walking the central area of Brussels with a client and […]
Customer Experience
Welcome to the Customer Experience blog!
Here you will find all the topics related to CX, such as:
-Tuesday’s CX Thoughts – A blog written by Ken Peterson
-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop
-Guides to measure and improve CX
And more!
Tuesday Morning CX Thoughts – Are you loyal to your loyal customers?
Low supply and high demand Over this past weekend, we went head-first into the holiday shopping period. Shoppers looking to […]
Tuesday Morning CX Thoughts – Do they know it is Thanksgiving?
Recognition counts It is that time of year where we take a look around us and think about what happened, […]
Tuesday Morning CX Thoughts – The “Customer Problem”
A great problem to have I was drawn to an article last week that talked about a large fast-food restaurant […]
Perceptual Map: What it is & how to build it
Survey data collection can be used to measure many different things, and one of the most key measurements you can […]
