Customer Experience

Welcome to the Customer Experience blog!

Here you will find all the topics related to CX, such as:

-Tuesday’s CX Thoughts – A blog written by Ken Peterson

-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop

-Guides to measure and improve CX

And more!

Tuesday Morning CX Thoughts – Many Happy Returns

Reading Time: 2 minutes read Make it right the first time It is not often that I have to return an item I’ve purchased. I […]

QuestionPro is now the official survey and research partner of NISA Soccer

Reading Time: 2 minutes read NISA will employ QuestionPro CX platform to gain insights and deepen the fan experience by enabling real-time, in-stadium, TV, and […]

Insightrix Podcast: Join the conversation with Ken and Sharday about CX

Reading Time: 4 minutes read How do businesses create WOW moments? Can organizations with multi-channel touchpoints ensure consistency with their CX programs? Listen to the […]

Kanban Framework: How to Implement it in Customer Mapping

Reading Time: 7 minutes read The Kanban framework is one of the most popular project management methods in use today. However, if you’ve never heard […]

Fit the Product to the Customer

Reading Time: 3 minutes read Guest Column by Dave Girolamo A #PureMichigan vacation While on vacation in Northern Lower Michigan, a retired couple walked past […]