Welcome to the Customer Experience blog!
Here you will find all the topics related to CX, such as:
-Tuesday’s CX Thoughts – A blog written by Ken Peterson
-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop
-Guides to measure and improve CX
And more!
SuiteCX by QuestionPro is named amongst the top Customer Journey Mapping (CJM) vendor technology leaders platforms in 2023 regarding customer […]
A couple of weeks ago I wrote about the changing landscape of the radio industry. Something that stood out amongst […]
Today, more and more businesses are using online and offline surveys to find out what their customers think. Customers today […]
By Marc Mandel. I’ve been fascinated with the potential brought about by AI since I first saw the seminal film, […]
Brand touchpoints are likely to be something you are already familiar with daily. They are each time a customer interacts […]
