WOW Experiences: What are they and how to create them?
When customers have WOW experiences it means you are addressing their needs in a thoughtful and unexpected way, which means […]
Customer Experience
Welcome to the Customer Experience blog!
Here you will find all the topics related to CX, such as:
-Tuesday’s CX Thoughts – A blog written by Ken Peterson
-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop
-Guides to measure and improve CX
And more!
Your “Best” Customer!
Why Choose Favorites? Growing up in a family of six, I frequently heard the rhetorical question “Am I your favorite […]
Government Approved CX
You Can’t Sue City Hall I remember hearing the phrase “You can’t sue City Hall” when I was growing up, […]
Characters & Categories
What a Character! A few weeks ago, I wrote about my first job at a supermarket. One of the responsibilities […]
Is There An App For That?
Customer Experience and Apps While you might suspect this would be about our customer experience app, mobile survey tools or […]
