Self-Service Customer Experience
Reading Time: 4 minutes read CX and Responsibility My first ‘real’ job was as a cashier for a major supermarket. I was barely fifteen, but […]
Customer Experience
Welcome to the Customer Experience blog!
Here you will find all the topics related to CX, such as:
-Tuesday’s CX Thoughts – A blog written by Ken Peterson
-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop
-Guides to measure and improve CX
And more!
Your Brand Promise
Reading Time: 3 minutes read Happy Holidays! Today and tomorrow mark very important holidays. May The Fourth and Cinco de Mayo. We will use these […]
Innovation in unexpected places
Reading Time: 3 minutes read A New Safety Requirement Did you know that the safety belt first came into use in 1885? It was to […]
Signals of change
Reading Time: 3 minutes read Observing the differences It has been a very busy spring. Between finalizing the last connections with my move a year […]
Dueling errors
Reading Time: 3 minutes read The Contenders In one corner, wearing red, we have a car rental agency. Struggling amidst the pandemic, but rebounding amid […]
