Customer Experience & NFT
What Is NFT? Just like with the emergence of block-chain, we’ll begin to hear about how NFT will profoundly change […]
Customer Experience
Welcome to the Customer Experience blog!
Here you will find all the topics related to CX, such as:
-Tuesday’s CX Thoughts – A blog written by Ken Peterson
-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop
-Guides to measure and improve CX
And more!
Requiring Perfection
The Perfect 10 When I think about the “Perfect 10”, my mind goes back to when I was younger and […]
Weathering the Storm
A Storm Creating a CX Storm This past weekend, I was in my old hometown awaiting my family to join […]
A Love/Hate Relationship With Routine
Has it been a year already? This week, one year ago, was one of the most unusual times in my […]
The “Ultimate Question” Question!
Isn’t This Already Settled? I was having a conversation with a client last week about a new survey they wanted […]
