Building a great culture
Reading Time: 3 minutes read What Bothers Customers? One Instant Answers poll that came across my desk last week was directly related to CX. [Note: […]
Customer Experience
Welcome to the Customer Experience blog!
Here you will find all the topics related to CX, such as:
-Tuesday’s CX Thoughts – A blog written by Ken Peterson
-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop
-Guides to measure and improve CX
And more!
And the award goes to…
Reading Time: 3 minutes read Accolades are great Last week, our QuestionPro CX software received another glowing write-up by industry analysts. It wraps up our […]
QuestionPro Named Top Provider in Gartner Voice of the Customer Rankings
Reading Time: 2 minutes read QuestionPro is privileged to receive the highest score out of 15 total VoC providers. The highest score in the Vendors’ […]
Is it really an apology?
Reading Time: 4 minutes read The Anatomy of An Apology Over the weekend, I received an update from a long overdue Christmas gift. It was […]
Customer Experience and Profit
Reading Time: 3 minutes read CX Can Be Profitable, but…. Over the years, there have been many claims, articles, presentations and discussions about the impact […]
