Building a great culture
What Bothers Customers? One Instant Answers poll that came across my desk last week was directly related to CX. . […]
Customer Experience
Welcome to the Customer Experience blog!
Here you will find all the topics related to CX, such as:
-Tuesday’s CX Thoughts – A blog written by Ken Peterson
-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop
-Guides to measure and improve CX
And more!
And the award goes to…
Accolades are great Last week, our QuestionPro CX software received another glowing write-up by industry analysts. It wraps up our […]
QuestionPro Named Top Provider in Gartner Voice of the Customer Rankings
QuestionPro is privileged to receive the highest score out of 15 total VoC providers. The highest score in the Vendors’ […]
Is it really an apology?
The Anatomy of An Apology Over the weekend, I received an update from a long overdue Christmas gift. It was […]
Customer Experience and Profit
CX Can Be Profitable, but…. Over the years, there have been many claims, articles, presentations and discussions about the impact […]
