Worst Customer (and Employee) Experience KPI!
Building Rapport I have been involved in many discussions surrounding the “best KPI” metric for Customer Experience. In my first […]
Customer Experience
Welcome to the Customer Experience blog!
Here you will find all the topics related to CX, such as:
-Tuesday’s CX Thoughts – A blog written by Ken Peterson
-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop
-Guides to measure and improve CX
And more!
Customer Satisfaction Metrics: 7 Best Metrics to Measure
Throughout 2021 the expectations of a great customer experience were not necessarily held to the same standard. The world was […]
How to improve the ROI of your customer experience program
Customer Experience hasn’t been in the spotlight for as long as sales or marketing, and curiously enough, things tend to […]
Don’t forget the small things
Closed On Christmas Day Many years ago when working for a liquor retailer, I would take on the task of […]
Customer Experience and Effort
Time Zone Questions I have worked remotely for years, long before it was really even considered an option. Having worked […]
