Do your customers miss you?
Pausing Can Be Noticed Over the past month, we had quite a bit going on at QuestionPro. Exciting events with […]
Customer Experience
Welcome to the Customer Experience blog!
Here you will find all the topics related to CX, such as:
-Tuesday’s CX Thoughts – A blog written by Ken Peterson
-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop
-Guides to measure and improve CX
And more!
Which metrics should you track to boost customer retention?
Customer retention is an excellent measure for checking how loyal your customers are. Consumer retention is essential to avoid huge […]
Are you confident in your customer trust?
Subscriptions to capture customers A current trend is the building of a subscriber base with customer trust for your products. […]
The Customer Experience of CX
Moving from how-do-we to how-did-we The core of every customer experience is every customer you will interact with. Those customers […]
Tuesday Morning CX Thoughts — Understand customer churn and root cause with NPS+
Can you change? After several months, I’m taking my first dip back into traveling. Multiple stops across two weeks with […]
