Customer Experience

Welcome to the Customer Experience blog!

Here you will find all the topics related to CX, such as:

-Tuesday’s CX Thoughts – A blog written by Ken Peterson

-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop

-Guides to measure and improve CX

And more!

5 Important customer satisfaction KPIs

Customer satisfaction is the key to sustaining your business profitably and growing it year-on-year. Measuring customer satisfaction KPIs is more […]

Customer Satisfaction: Tips to Utilize the Benefits of It

The benefits of customer satisfaction are various, including increased competitiveness and growth. Customer satisfaction is essential to keeping your current […]

What can CX dashboards do for you?

We all love surprises – Except when we don’t I’m fortunate in that I really enjoy my job. Part of […]

What is a Customer Satisfaction score or CSAT score?

Customer satisfaction score: Definition A customer satisfaction score (CSAT score) is a measurement of customer satisfaction level through a one-question […]