They Failed to Show the CX LUV —Tuesday CX Thoughts
Today is Valentine’s Day, so I figured it might be a good day to focus on love (or in the […]
Customer Experience
Welcome to the Customer Experience blog!
Here you will find all the topics related to CX, such as:
-Tuesday’s CX Thoughts – A blog written by Ken Peterson
-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop
-Guides to measure and improve CX
And more!
Awareness Stage: What it is, Strategies + Content Types
Customers nowadays don’t just buy something randomly. They investigate and evaluate before making a sales contact. That journey is known […]
Customer Buying Process: What it is, Importance + 5 Stages
Before making a purchase, people go through several different stages unique to each purchase. Businesses often try to figure out […]
Personalization in an Impersonal World — Tuesday CX Thoughts
Guest post by Scott Steele I recently reached my one-year anniversary in my role as Program Director for KHTQ-FM Rock […]
Powerful Messages About Failure — Tuesday CX Thoughts
I had not planned to write about this today, but after reading two similarly themed posts, I couldn’t help but […]
