Customer Touchpoints: What It Is + Guide with Examples
Providing a rich customer experience (CX) is every brand’s aspiration, and they make numerous efforts in that direction. This is […]
Customer Experience
Welcome to the Customer Experience blog!
Here you will find all the topics related to CX, such as:
-Tuesday’s CX Thoughts – A blog written by Ken Peterson
-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop
-Guides to measure and improve CX
And more!
Customer Journey Mapping: The Complete Guide + Free Template
Businesses need to be aware of their target market to provide the best possible customer journey. The customer journey mapping […]
NPS Email – The complete guide with examples + 20 Tips
Net Promoter Score (NPS) email is sent to request customers to answer a short question and rate you on the […]
How to use NPS tool for converting detractors into promoters
In today’s highly competitive business world everything is about customers. Businesses obsessively focusing on customer intelligence, engagement, and most important […]
How to ‘KonMari’ the customer experience for maximum results
How many times have you asked yourself, “Does this spark joy?” after Marie Kondo broke the internet with her Netflix […]
