Customer Experience

Welcome to the Customer Experience blog!

Here you will find all the topics related to CX, such as:

-Tuesday’s CX Thoughts – A blog written by Ken Peterson

-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop

-Guides to measure and improve CX

And more!

Customer Touchpoints: What It Is + Guide with Examples

Reading Time: 10 minutes read Providing a rich customer experience (CX) is every brand’s aspiration, and they make numerous efforts in that direction. This is […]

Customer Journey Mapping: The Complete Guide + Free Template

Reading Time: 12 minutes read Businesses need to be aware of their target market to provide the best possible customer journey. The customer journey mapping […]

NPS Email – The complete guide with examples + 20 Tips

Reading Time: 8 minutes read Net Promoter Score (NPS) email is sent to request customers to answer a short question and rate you on the […]

How to use NPS tool for converting detractors into promoters

Reading Time: 5 minutes read In today’s highly competitive business world everything is about customers. Businesses obsessively focusing on customer intelligence, engagement, and most important […]