Welcome to the Customer Experience blog!
Here you will find all the topics related to CX, such as:
-Tuesday’s CX Thoughts – A blog written by Ken Peterson
-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop
-Guides to measure and improve CX
And more!
Reading Time: 4 minutes read There are ways that businesses can alleviate most symptoms of a bad customer experience. We frequently discuss many ideas across […]
Reading Time: 4 minutes read Still, a hotly contested approach for a customer experience strategy is the self-service approach – especially in retail. We all […]
Reading Time: 4 minutes read Customer attention is a sign of brand relevance. Take a closer look at how and why customers interact with your […]
Reading Time: 4 minutes read What is Customer experience vs user experience? Although they differ, they ensure customers have the best possible experiences when using […]
Reading Time: 6 minutes read Analysis and mapping of the b2b buyer journey are not new. It is a common marketing tactic. But despite its […]
