The way I browse online will never be the same
Reading Time: 2 minutes read That’s all changed now Back in the innocent days of old, I used to be able to browse the internet […]
Customer Experience
Welcome to the Customer Experience blog!
Here you will find all the topics related to CX, such as:
-Tuesday’s CX Thoughts – A blog written by Ken Peterson
-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop
-Guides to measure and improve CX
And more!
Showing The Finger: 3 Customer Success F’s That Matters
Reading Time: 2 minutes read In my combined 15 years of Market Research and SaaS the first F-word has been most important: (F)ocus on the […]
Turn Detractors into Promoters
Reading Time: 5 minutes read Turn Detractors into Promoters Whew! What a day! Due to the popularity of our webinars, QuestionPro for the first time […]
How a negative Customer Experience got me in retail therapy
Reading Time: 2 minutes read You judge it The first thing that comes to mind when we talk about customer service is the experience we […]
Start with Why: Let your beliefs fuel your Customer Experience
Reading Time: 2 minutes read What is the “why” behind your customer experience? I imagine that most of us have been in a situation where […]
