Customer Feedback – Listen, Act, Win
Customer Feedback A Chinese philosopher once said, “Talk doesn’t cook rice.” You might also have heard that action speaks louder […]
Customer Experience
Welcome to the Customer Experience blog!
Here you will find all the topics related to CX, such as:
-Tuesday’s CX Thoughts – A blog written by Ken Peterson
-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop
-Guides to measure and improve CX
And more!
Frequent Flyer Feedback: Airline Customer Experience
Airline Customer Experience There’s no doubt that the airline industry is big business. Flyers spend about $750B annually to move […]
3 Customer Experience Lessons from the Star Wars Cantina
With the resurgence of the Star Wars franchise and the release of The Force Awakens, there’s been a lot of […]
Could Social Affinity help you figure out the Christmas gift list?
We all know the struggle! I don’t know a single person that would not stumble with what to give their […]
Detractor Recovery: Save the Day!
Not Every Experience is Rosy In my last blog post, I talked about how to activate your promoters to amplify […]
