Beyond reason customer loyalty
Reading Time: 2 minutes read Beyond reason customer loyalty I have long been inspired by the CEO of Worldwide, Saatchi & Saatchi, Kevin Roberts’ theory […]
Customer Experience
Welcome to the Customer Experience blog!
Here you will find all the topics related to CX, such as:
-Tuesday’s CX Thoughts – A blog written by Ken Peterson
-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop
-Guides to measure and improve CX
And more!
NPS isn’t right for renewals, but feedback is
Reading Time: 4 minutes read Here’s the difference For many different reasons, one thing I can conclude about working in customer experience measurement: Net Promoter […]
9 ways to build customer loyalty
Reading Time: 4 minutes read Build customer loyalty I had a really interesting experience the other day related to – how to build customer loyalty. […]
Research and the reputation: A tale of helping
Reading Time: 2 minutes read Reputation can get destroyed in the blink of an eye Once upon a time, there was a company that thought […]
How to Create an Ideal Customer Persona
Reading Time: 4 minutes read Last week, I went through how to segment and group your customers so that you can identify an ideal customer […]
