Customer Experience

Welcome to the Customer Experience blog!

Here you will find all the topics related to CX, such as:

-Tuesday’s CX Thoughts – A blog written by Ken Peterson

-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop

-Guides to measure and improve CX

And more!

How to use grouping and segmentation to uncover hidden opportunities

Reading Time: 3 minutes read What’s the most powerful component of marketing? Many people say it’s the idea of differentiation; set yourself apart from the […]

Net promoter score tells you exactly what your customers think

Reading Time: 2 minutes read Getting to know your customers In today’s world of entrepreneurs and dozens of online company choices, customer satisfaction is more […]

How to start a recurring customer feedback program

Reading Time: 5 minutes read Gathering actionable feedback Have you been considering doing some customer research and just not really knowing how to get started? […]

10 incredible ways to build a successful customer loyalty program

Reading Time: 2 minutes read Creating the perfect customer loyalty program There are so many product and service choices out there that your customers really […]