How to use grouping and segmentation to uncover hidden opportunities
What’s the most powerful component of marketing? Many people say it’s the idea of differentiation; set yourself apart from the […]
Customer Experience
Welcome to the Customer Experience blog!
Here you will find all the topics related to CX, such as:
-Tuesday’s CX Thoughts – A blog written by Ken Peterson
-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop
-Guides to measure and improve CX
And more!
Net promoter score tells you exactly what your customers think
Getting to know your customers In today’s world of entrepreneurs and dozens of online company choices, customer satisfaction is more […]
How to start a recurring customer feedback program
Gathering actionable feedback Have you been considering doing some customer research and just not really knowing how to get started? […]
10 incredible ways to build a successful customer loyalty program
Creating the perfect customer loyalty program There are so many product and service choices out there that your customers really […]
Are traditional online research panels dead?
Paying it backward I write this, feeling like I have one foot in the past/present and another foot squarely in […]
