Customer Experience

Welcome to the Customer Experience blog!

Here you will find all the topics related to CX, such as:

-Tuesday’s CX Thoughts – A blog written by Ken Peterson

-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop

-Guides to measure and improve CX

And more!

Why would you tell a customer that? – Tuesday CX Thoughts

Reading Time: 4 minutes read Recently, there was a recall on my vehicle for the airbag system. Apparently, a few owners of my vehicle were […]

Reputation Management Strategy: Step-by-Step Guide

Reading Time: 6 minutes read In today’s digital age, where anyone can say anything about a company, maintaining a brand’s reputation is becoming more and […]

8 Easy Ways for Repairing Online Reputation

Reading Time: 5 minutes read First impressions are important both online and offline. Customers now have a lot of power, which makes it more important […]

Giving Thanks: An Experience Story — Tuesday CX Thoughts

Reading Time: 4 minutes read It is that time of year when we look at what we are grateful for and, of course, put things […]

Best Conjoint.ly Alternatives for Businesses

Reading Time: 4 minutes read Conjoint.ly is an all-in-one survey research platform with easy-to-use advanced tools and expert help. It gives you access to millions […]