Lovable innovation part 1: Essential philosophies to deliver lovable products
With lessons from Apple to GM In recent decades, management consultants who led the charge to “innovate or die!” have […]
Customer Experience
Welcome to the Customer Experience blog!
Here you will find all the topics related to CX, such as:
-Tuesday’s CX Thoughts – A blog written by Ken Peterson
-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop
-Guides to measure and improve CX
And more!
The eyes have it: What you need to know about eye contact
The force of eye contact There’s a lot you can learn from considering the phenomenon of eye contact. Just a […]
The #1 mistake we see in customer feedback
Customer’s feedback All kinds of work go into getting your customers to share feedback with you. Ironically, the place we […]
The frequent responder paradox
All about the professional respondents There is a paradox in the market research industry around respondents. We do all we […]
So, where does the “social” in social media come from?
Have you been asked that question lately? In business, it’s akin to children asking their parents where babies come from. […]
