What Makes Delight Your Approach — Tuesday CX Thoughts
Last week, on my way to XDay 2022 in Austin, I was surprised by my preferred airline with a picture […]
Customer Experience
Welcome to the Customer Experience blog!
Here you will find all the topics related to CX, such as:
-Tuesday’s CX Thoughts – A blog written by Ken Peterson
-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop
-Guides to measure and improve CX
And more!
Service Blueprint: What it is & Why It’s Important
When you’re providing a service to a customer, it can be hard to figure out what could be done better […]
Customer Onboarding: Step-by-Step Guide with Examples
The customer onboarding process is a crucial part of any successful business. It is a strong indicator that they made […]
First Call Resolution: What it is & How to Improve It
The most important thing your contact center can measure is First Call Resolution (FCR). It shows how well your team […]
3 WTH Annoyances in Customer Experience — Tuesday CX Thoughts
Sometimes when I write about customer experience, I focus on a specific story. Other times, I address topics like customer […]
