6 Steps to Building an Effective Customer Success Plan
Customer success resembles a red dot on a Google Map. It is the final destination that every company wants to […]
Customer Experience
Welcome to the Customer Experience blog!
Here you will find all the topics related to CX, such as:
-Tuesday’s CX Thoughts – A blog written by Ken Peterson
-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop
-Guides to measure and improve CX
And more!
Brand Awareness: What it Is, Benefits & Easy Guide
Increasing brand awareness among your target audience can help you stay in the minds of consumers after purchase and be […]
What Your Tipping Screen Says About Your Customer Experience — Tuesday CX Thoughts
I recently came across a social media post that had me thinking about how companies are portraying themselves in the eyes […]
Customer Empathy: What It Is, Importance & How to Build
Empathy is understanding and sharing another’s feelings. It means putting yourself in another person’s shoes and looking at a problem […]
Customer Analytics: What it is, Types & How to Do It
Businesses use customer analytics to understand their customers’ complicated behavior. This is especially important in the digital world, where customers […]
