6 Steps to Building an Effective Customer Success Plan
Reading Time: 8 minutes read Customer success resembles a red dot on a Google Map. It is the final destination that every company wants to […]
Customer Experience
Welcome to the Customer Experience blog!
Here you will find all the topics related to CX, such as:
-Tuesday’s CX Thoughts – A blog written by Ken Peterson
-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop
-Guides to measure and improve CX
And more!
Brand Awareness: What it Is, Benefits & Easy Guide
Reading Time: 7 minutes read Increasing brand awareness among your target audience can help you stay in the minds of consumers after purchase and be […]
What Your Tipping Screen Says About Your Customer Experience — Tuesday CX Thoughts
Reading Time: 4 minutes read I recently came across a social media post that had me thinking about how companies are portraying themselves in the eyes […]
Customer Empathy: What It Is, Importance & How to Build
Reading Time: 6 minutes read Empathy is understanding and sharing another’s feelings. It means putting yourself in another person’s shoes and looking at a problem […]
Customer Analytics: What it is, Types & How to Do It
Reading Time: 7 minutes read Businesses use customer analytics to understand their customers’ complicated behavior. This is especially important in the digital world, where customers […]
