Retention Rate: How To Calculate It + Mistakes to Avoid
The retention rate is a common metric that is utilized in the fields of marketing, investing, and the workplace. It […]
Customer Satisfaction
Customer Care vs Customer Service: Main differences
There is a big difference between customer care vs customer service. Customer care is all about the relationship you have […]
Claim and complaints management: What it is & how to do it
Anticipating the wants and needs of every customer is very difficult. You will have customers who are really satisfied with […]
Customer Satisfaction Metrics: 7 Best Metrics to Measure
Throughout 2021 the expectations of a great customer experience were not necessarily held to the same standard. The world was […]
Top 20 customer satisfaction survey questions
Customer satisfaction (CSAT) is crucial for any business to succeed and should be at the core of your business strategies. […]