Improve your customer service to enhance customer experience and garner brand loyalty
Reading Time: 4 minutes read Better customer service is equal to enhanced brand loyalty “What do my customers want?” This is the question that every […]
Customer Satisfaction
Customer Journey Mapping and Best Practices
Reading Time: 5 minutes read If you missed our Part 2 Webinar – Customer Journey Mapping and Best Practices, we’ve got you covered. David Hicks […]
Using NPS to Improve Customer Experience
Reading Time: 5 minutes read We hope you were able to join our webinar Not Just a Number: Using NPS to Improve Customer Experience with […]
Revenue weighted NPS: Not all customers are equal (but some are)
Reading Time: 7 minutes read Have you calculated the impact of NPS on revenue? Do you know the difference between NPS and revenue weighted NPS? […]
Custom Variables — Diving into the data!
Reading Time: 2 minutes read There’s no doubt that custom variables offer a great deal of benefits to users–from personalized survey email invitations to passing […]
