Measuring Customer Experience: CSAT vs NPS surveys
Reading Time: 7 minutes read “Your most unhappy customers are the greatest source of learning and making sure you measure the right metrics is key […]
NPS
Using NPS to Improve Customer Experience
Reading Time: 5 minutes read We hope you were able to join our webinar Not Just a Number: Using NPS to Improve Customer Experience with […]
Not Just a Number: Using NPS to Improve Customer Experience
Reading Time: 2 minutes read According to a study by Walker, by the year 2020 customer experience will overtake price and product as the key […]
Revenue weighted NPS: Not all customers are equal (but some are)
Reading Time: 7 minutes read Have you calculated the impact of NPS on revenue? Do you know the difference between NPS and revenue weighted NPS? […]
Not Just a Score: 5 Ways to use NPS to Drive Growth
Reading Time: 4 minutes read What’s the best way to ensure business growth? Measuring the customer experience with Net Promoter Score (NPS) is key to growing […]
