Customer Service: What it is, Skills + Improvement Tips
Reading Time: 10 minutes read Great customer service is the foundation of any successful organization. It’s that one entity that complements every other aspect of […]
CX
How Brands Cash In On March Madness
Reading Time: 2 minutes read The Madness of March. Many sports fans claim the only thing that gets them through the tedious month of March, […]
New and improved: Navigation Menu
Reading Time: 2 minutes read We’ve been diligently working on an initiative to improve the CX platform, first by improving the navigation flow. We’ve simplified […]
New! CX Advanced Reporting: CSAT Dashboard Widget
Reading Time: 2 minutes read If you’re sending customer satisfaction surveys to your customers, we have good news! As a part of our Advanced Reporting […]
Customer Churn: Definition, Rate, Analysis and Prediction
Reading Time: 7 minutes read Customer churn is when customers cease their relationship with a company or business, typically by discontinuing their use of its […]
