How We Increased NPS Response Rate 3x within 36 Hours
Reading Time: 5 minutes read I proactively work with many digital communication teams today who work endlessly to improve communications with their customers, with email […]
CX
Why Are Online Communities Taking Over The Insights World?
Reading Time: 3 minutes read OK, let’s start with a clarification, when I say taking over the world, I mean they seem to be everywhere […]
Move over multiple pie charts in survey analysis – Introducing Spider Charts for deeper insights
Reading Time: 2 minutes read If you do a random online survey of your friends and colleagues on if they like chocolates, the answer will […]
5 Ways to Collect NPS Feedback to Grow Your Business
Reading Time: 6 minutes read Net Promoter Score (NPS) is the leading indicator of growth. Simple as the number may seem, the results are powerful […]
How does NPS works: Beginner’s guide to Net Promoter Score
Reading Time: 6 minutes read What is the Net Promoter Score? Net Promoter Score is a powerful tool used that measures customer loyalty and gauges […]
