7 Best practises for creating a customer feedback form using online survey tools
Customer feedback forms and response collection mechanisms have evolved dramatically over the years. From being printed on paper and filled […]
CX
Market Research Online Communities – QuestionPro Newsletter
Welcome to the Market Research Online Communities Newsletter! This keeps you up to date on what’s happening with QuestionPro Insight […]
Aided Awareness vs Unaided Awareness in Survey Questions
In consumer and B2B market research circles we are often asked to measure brand awareness and/or familiarity with brands, products, […]
Measuring customer loyalty with customer satisfaction surveys
With all the data security talk as of late, we must address another security aspect – namely customer security. Marketers […]
How to Control Customer Satisfaction Scores
We tend to measure customer satisfaction after the customer experience has already happened. But that isn’t when the opinion about […]
